Questions

Been around for years.Just discovered I cannot edit my posts any longer.I read that a forum user has to be around for a while, but I’ve been here for quite a while (and was able to edit!): What am I missing here?

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Hi Community, I'm creating this post to clarify what kind of questions should be posted on this board since there seems to be some confusion. This space IS for: Adobe Community profile questions or issuesFeel free to post any Community profile questions, and check out our How to change your community username thread if you want to change your username. Questions regarding our Community Guidelines Reporting bugs from the Adobe Community This space IS NOT for: Adobe product issues or questionsYou have dedicated boards for most products on our Community Homepage. Simply scroll or filter through our multiple boards and select the product you're having issues with. Account, subscriptions, and paymentsPost your question/problem on our Account, Payment & Plan board. Downloading and installing issuesPost your question/problem on our Download and Install board. AEM productsThe AEM team monitors a separate community outside of this one. If you have any questions regarding their products,

It is entirely too hard to find the option to post to a discussion/ask a question. The button should appear any time one searches the community so users don't have to dig for it.

I have written some CSS to improve the display of the new forums.It is focused on better readability (font sizes and weights) and reducing wasted space.It also includes indication of visited posts (gray text). The stylesheet is free to use at your own risk, and you can edit it to taste.Be aware that future updates of the forum software may lead to unexpected results when using injected css. The Photoshop main page is coded differently than the other main pages, so there are some inconsistencies. The most important one being that the Photoshop main page will display "Welcome to the community" instead of "Photoshop ecosystem" at the top. All other main pages use the name of the application here. To use, open the attached file (Adobe-forums.css) in a plain text editor.If you have trouble opening it, change the extension from .css to .txt.Then copy the contents of the file (not the file itself) into a CSS injector extension for your web browser.I use the excellent User JavaScript and CSS e

“Document name” between “Wrong Name”., “Correct name” and 1 more is Signed and Filed!  

Good day,We have multiple users who just received new laptops and new installations of Acrobat Standard or Acrobat Pro. With the new installations the option to request an e-signature is missing. We’ve tried several things, including being directed to switch off the new version of Acrobat’s UI, check the registry, and adding them to our Adobe Sign users, and none of these have worked. Can anyone assist us? Thank you.

I have recently re-installed Adobe Acrobat, and its new “Request E-sign” look is absolutely terrible. I can’t specify signer’s name right away. And when I go to “more options” It just opens a web interface that’s unusable. It takes too much time to load it and even more time to fill the document. it used to be much faster 

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Hi, I’m experiencing an issue with PSD file previews on macOS.Whenever I save a PSD file from Adobe Photoshop, the preview appears glitched when using Quick Look (pressing spacebar in Finder). Anyone knows why? 😓

How would I recreate this collection text effect? It looks like a displacement map but almost impossible to recreate?   

Adobe Account Access app error. I recently purchased a Google Pixel 10 Pro XL and never used the Adobe Account Access app on this phone before. I tried signing in over a period of two days. I’ve spent countless hours trying to sign in to the Adobe Account Access app. I contacted support she suggested I sign into my account using an Incognito browser. I don’t think she understood I can sign in to my Adobe account. I can’t however sign in to the Adobe Account Access app on my Android 16 smartphone. It won’t accept the password. It won’t accept the code I recieved via SMS. It won’t accept the code sent to my email address. I’ll attach a screenshot of exactly what the error message looks like. If anybody knows what is going on or has a fix to this please hit me back. Thank you, PS: My phone won’t let me take a screenshot of “Sorry something went wrong. If this problem continues, wait and try again later, or contact Adobe Support for assistance”. That’s the error message I get when I try si

Is there a way to hide and unhide the Contextual Tool Bar with a simple keyboard shortcut? 

Each time i try to install a new version of Adobe Acrobat Reader i get the error message “Error 1921 Service Adobe Acrobat Update Service (AdobeARMservice) could not be stopped. Verify that you have sufficient privileges to stop system services”. This is on my company windows 11 laptop and has been going on for about a year now hence i am stuck on version 2024.002.20895 and am constantly getting prompts to update that always fail. I don’t see any service called AdobeARMservice in my Services to stop. I raised a ticket with my company it department 9 months ago but they haven’t been able to fix it.How can i stop this error and update to the latest version please?thanks...

I am not getting any notification for replies. Is this setting correct to get notification for replies? 

Hi everyone,I have been dealing with this issue in InDesign for the last few months and it's becoming really frustrating. Whenever I try to update a PDF from the Share panel, I get the following message:"There was an error updating the artifact."The preview just keeps loading and then fails. The only workaround that works is:Delete the link Share the link again This is not practical at all, especially when working on active documents. I even formatted my entire system thinking something was wrong on my end, but the issue still persists.Has anyone actually found a proper fix for this? This dosent work at all -  Adobe Link

When I download an item from Adobe Stock, I want to copy and paste the keywords into the metadata in my own database so I can easily find the image later. However, I’m unable to copy the “similar keywords” shown on the site.To clarify, I’m trying to copy these keywords only for the same image I licensed, so I can store them for future search access. I am not copying them to use on other images.Is there a way to enable copying those keywords?

I am not getting any notification for replies. Is this setting correct to get notification for replies?  

Hello Everybody,I have a big problem with symbols that I need to scale/unscale a lot, I used photoshop file in my Symbols that I made very big so I can zoom in, and I really need to zoom in, the problem is that when I zoom out, my Picture just disapear/glitch, and it does when I unscale it too. I tried to made a render because I thought it was just a a screening bug but same problem with swf files and png sequences.I can’t find any solution and I will lose weeks of work If I don’t solve my problem.Can someone help me please? 01_OK but minimum size02_ same frame,one zoom out, wing disappear03_same frame, one other zoom out, everything disappear/glitch, and same thing with just scaling 

Hello,the sidebar (the one above the windows) in Adobe applications is only active when accessed from the top left. I can't move the windows any other way (I usually move them using the center or right side of the sidebar). It's really annoying. How can I fix this?Thank you very much.

I just got a new Mac. Running Acrobat 2025.001.21288. On my old Mac, there was a button at the top of the Bookmarks side panel that would navigate to the bookmark for the currently selected position in the PDF. I don’t see that on my new system. Where did Adobe hide it?

Creative Cloud 6.8.1.861 under macOS Tahoe 26.3.1: Empty folders named ngl (or NGL?) keep being created in /Users/Shared, typically a new one within a day after deleting its predecessor.  I asked in Apple community forums and got the indication that they were related to Adobe Creative Cloud Next Generation Licensing.  Is there a way to prevent these useless folders from being generated?Strange: this problem has recurred for several months, but since yesterday, when I started asked communities about it, it has not occurred!

I want to remove glasses glare from a photo in elements

ADOBE ID.Ho dimenticato la password di adobe e vorrei cambiarla.Ho guardato sul l'help di adobe per “Reimpostare la password dimenticata. Entro nel mio account, ma quando cerco il link suggerito che dovrei trovare in basso non trovo lo trovo  "Ottieni aiuto per accedere") quindi non so come procedere.Ho provato anche ad entrare nell’ Accesso e sicurezza per modificarla. Ma per cambiarla me la chiede…Grazie.