Questions

Can someone explain to me why so many useful and BRAND NEW threads on here keep getting shut down before anyone can respond or actually give good advice. Continually shutting down forum threads that simply do not please the powers that be needs to stop NOW.

I pay premium for these services.  Adobe is supposed to be a quality software company, but their AI image generation and video capability is worse than the average free app on my phone.

Anyone else having issues with the generative AI removal tool? I don't see the eraser icon once I hit erase, so if I want to make adjustments, it's difficult to find the exact spot to make adjustments after. And I am missing the three options for generative removal, instead I’m given the refresh option and those options aren’t that good. The three options were more accurate.

I am monthly charged for an Acrobat subscription. Logging into my account, I can not see the plan. Hence I can not change it. And there seems to be no way of getting in touch with customer support - but to open a user here and post?

I received this email today from the above address telling me that I have duplicate subscriptions and that I have to delete 1 otherwise I will be charged for both. I did not click the links provided, instead I went to my CC account to have a look. There was no duplicate account. I think this was a scam bait. Has anyone else received such an email? Be careful. Don't click links.

Hi everyone,We’re trying to determine the best way to handle a recurring multi‑signer PDF workflow without permanently locking the document.Scenario:We send a PDF to multiple signers. At the end of the signing process, the PDF becomes locked due to a digital certificate. The same PDF needs to be used again at the end of each month for a callback process and must be signed again. Once a digital certificate is applied, the document cannot be modified unless it is printed/recreated, which breaks the workflow.Additional issue:After monthly reports are called back, we combine all signed PDFs into a single PDF for compliance submission. When combining PDFs that contain certificates, the signatures are stripped from the final combined document upon saving.Question: Is there a way to:Send a PDF to multiple signers without applying a document‑locking certificate, or Configure Adobe Sign/Acrobat so the document remains reusable and signatures are preserved when combining PDFs?Any guidance, best

There is no option to choose. “Best answer” in this thread:I am able to choose it in other threads.

 I have submitted a question. Where do I find it and replys (if any) ? 

Basic question ...I've used community.adobe for years ...I just saw a pop-up at the bottom for "Explore the new Adobe Community." and clicking the link goes to adobe.community.Questions:Do I have to set up new login info on adobe.community, or will my info from community.adobe migrate/transfer over?Are both forum/communities going to be maintained for the foreseeable future?What is the overall plan?It seems a bit odd to have two different forums to maintain for the same issues and user base.

Been around for years.Just discovered I cannot edit my posts any longer.I read that a forum user has to be around for a while, but I’ve been here for quite a while (and was able to edit!): What am I missing here?

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Hi Community, I'm creating this post to clarify what kind of questions should be posted on this board since there seems to be some confusion. This space IS for: Adobe Community profile questions or issuesFeel free to post any Community profile questions, and check out our How to change your community username thread if you want to change your username. Questions regarding our Community Guidelines Reporting bugs from the Adobe Community This space IS NOT for: Adobe product issues or questionsYou have dedicated boards for most products on our Community Homepage. Simply scroll or filter through our multiple boards and select the product you're having issues with. Account, subscriptions, and paymentsPost your question/problem on our Account, Payment & Plan board. Downloading and installing issuesPost your question/problem on our Download and Install board. AEM productsThe AEM team monitors a separate community outside of this one. If you have any questions regarding their products,

It is entirely too hard to find the option to post to a discussion/ask a question. The button should appear any time one searches the community so users don't have to dig for it.

“Document name” between “Wrong Name”., “Correct name” and 1 more is Signed and Filed!  

Good day,We have multiple users who just received new laptops and new installations of Acrobat Standard or Acrobat Pro. With the new installations the option to request an e-signature is missing. We’ve tried several things, including being directed to switch off the new version of Acrobat’s UI, check the registry, and adding them to our Adobe Sign users, and none of these have worked. Can anyone assist us? Thank you.

I have recently re-installed Adobe Acrobat, and its new “Request E-sign” look is absolutely terrible. I can’t specify signer’s name right away. And when I go to “more options” It just opens a web interface that’s unusable. It takes too much time to load it and even more time to fill the document. it used to be much faster 

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Hi, I’m experiencing an issue with PSD file previews on macOS.Whenever I save a PSD file from Adobe Photoshop, the preview appears glitched when using Quick Look (pressing spacebar in Finder). Anyone knows why? 😓

How would I recreate this collection text effect? It looks like a displacement map but almost impossible to recreate?   

Adobe Account Access app error. I recently purchased a Google Pixel 10 Pro XL and never used the Adobe Account Access app on this phone before. I tried signing in over a period of two days. I’ve spent countless hours trying to sign in to the Adobe Account Access app. I contacted support she suggested I sign into my account using an Incognito browser. I don’t think she understood I can sign in to my Adobe account. I can’t however sign in to the Adobe Account Access app on my Android 16 smartphone. It won’t accept the password. It won’t accept the code I recieved via SMS. It won’t accept the code sent to my email address. I’ll attach a screenshot of exactly what the error message looks like. If anybody knows what is going on or has a fix to this please hit me back. Thank you, PS: My phone won’t let me take a screenshot of “Sorry something went wrong. If this problem continues, wait and try again later, or contact Adobe Support for assistance”. That’s the error message I get when I try si

Is there a way to hide and unhide the Contextual Tool Bar with a simple keyboard shortcut? 

Each time i try to install a new version of Adobe Acrobat Reader i get the error message “Error 1921 Service Adobe Acrobat Update Service (AdobeARMservice) could not be stopped. Verify that you have sufficient privileges to stop system services”. This is on my company windows 11 laptop and has been going on for about a year now hence i am stuck on version 2024.002.20895 and am constantly getting prompts to update that always fail. I don’t see any service called AdobeARMservice in my Services to stop. I raised a ticket with my company it department 9 months ago but they haven’t been able to fix it.How can i stop this error and update to the latest version please?thanks...

I am not getting any notification for replies. Is this setting correct to get notification for replies? 

Hi everyone,I have been dealing with this issue in InDesign for the last few months and it's becoming really frustrating. Whenever I try to update a PDF from the Share panel, I get the following message:"There was an error updating the artifact."The preview just keeps loading and then fails. The only workaround that works is:Delete the link Share the link again This is not practical at all, especially when working on active documents. I even formatted my entire system thinking something was wrong on my end, but the issue still persists.Has anyone actually found a proper fix for this? This dosent work at all -  Adobe Link