RoboHelp

Hi all,Just wondering if a RoboHelp project has a "urls" file, similar to the TOC, Index, or Glossary files?Thanks!

I am using Rh 2020.4.173.  Previously in older versions of Rh 2020 I could pick the front of my text, go to Properties > General and type in the number I want to restart numbering.Now iwth version 4, I don't see that option.  In the image below, I have my cursor placed at the beginning of my line of text.

Is there a way to have topics that are not included in the TOC, included in the output?

Format: FramelessVersion: RH 2020 update 4I am not able to locate where I can adjust the table of contents (TOC) in the left panel of the topic page. Specifically, when I click the topic heading (hyperlink) in the TOC the link changes color. I cannot find where I can just the “on-click” color change to select the color I want. Does anyone have any insight on where I can find this?

I updated to latest update 20.4.0 and now I cannot Select line of Text and do Tab or Shift Tab to indent the selected text. I have not been able to locate the Indent feature for selected text in this lastest upgrade. Anyone know how to do indent of selected text (within a page) not part of a Header line or a table so not appropriate to use the indent feature from Styles features.Any assitance would be greatly appreciated.Thanks,Leona

So we are doing a trial of RH 2020 (we've been using 2019 for a couple of years and have recovered from the shock, mostly). When testing an import from Word to RH, everything works as expected EXCEPT the character styles and in-line formatting, which appear to be completely ignored. One problem is that the only available character style that RH seems to detect is "span." What I've tried, with no success:Formatted content both in-line and using a character style in Word.Used the template organizer in Word to confirm that my character style does, in fact, exist in the template that is attached to my doc.Saved the Word document as a template, and then applied the template to the same document (this was a Hail Mary, and it failed).Tried to import a couple of different docs.Checked Mr. Grainge's site.Read the RH User Guide.Wine.Thanks very much for any light you can shine on this issue. Here's an infographic! 

Is there a way to lock a Frameless Skin or other outputs similar to how you can lock content under the Author window? How exactly does RoboHelp 2020 maintain check in/check out status and version control priority if two people are working in the same project? There have been some issues with work being overwritten or not being saved properly between myself and another coworker.

Importing FrameMaker 2020 documents into RoboHelp 2020. In RoboHelp, every paragraph in every file starts with two bookmarks. For example, the first paragraph of the first topic (the title) has the following two bookmarks:496_Chapter_465649465649And the next paragraph (a body paragraph) also has two bookmarks:496_Body_465652465652 I can understand why the title has one bookmark (the orignal FM files has a marker for the TOC), but not two. And I don't at all understand why the body paragraph has one bookmark, let alone two. The original FM file does not have any markers in that paragraph. The whole document is full of these. Is there an import setting I need to specify to import/create bookmarks ONLY for the markers that actually exist in the original FM files?

After upgrading from RoboHelp Classic to 2019, paragraph styles are missing and an Application Error appears that reads "The application has run into an error. Please save your unsaved changes and restart from menu: Help > Restart RoboHelp"Any tips as to what's going on or what was done incorrectly? Thanks.

Just installed today's update 4, and immediately ran into problems. My master page uses the Chapter Title field in the header. When I generate PDF, the chapter title does not appear.To confirm, I downgraded to update 3 (2020.3.32). Using the exact same project, the chapter title shows in the PDF.Has anyone else had this problem?

I am on V2019.0.14. I have some topics that have both Topic level and Content level conditional tags. In the published help files, the topics appear for the correct audiences, but some of the tagged content within the topics appears when it shouldn't. When viewed in Authoring>Preview mode, everything shows up correctly. The problem is only in the published build, and only when there's a combination of Topic level and Content level tags. For example, the topic is meant to be seen by audiences called "Local" and "MA."The Output condition expression for audience "Local" is to include tags A or B or C.The Output condition expression for audience "MA" is to include tags B or D.The topic in question is tagged "B" at the Topic level and has some content tagged "A." In the published build, both audiences "Local" and "MA" see the topic, as expected, because they both include "B," but the audience "MA" also sees the content tagged "A," which they shouldn't. 

I am a new user and taking a course at the end of the month but this can't wait - I have figured out how to create Content tags, applied them to Dynamic filtering but when I select one option and then do a search it gives me all the results. I only want it to search based on my selection - what am I missing?Thanks!

I have RH2020 with update 4. Everything is good except the search in the header (top-right) doesnt work normal. When I click the magnifying glass icon and search anything the results are shown but aren't clickable.The search on the welcome page works as expected. The search results are shown and are clickable.Any idea how to fix this?

Hello, I have a question. We have a Frameless out of the Online Help (Studio skin).The Add to Favorites is a cool feature. The help is integrated in the product and only the logged in users can view the help in my case.If User A logs in and views the help, adds 5 topics to favorites and then logs off. User B does the same.Would User and A and User B be able to see the topics that they added to favorites upon subsequent login?

I want to publish the content in word format in the latest version of Robohelp. I only see the option to convert it as pdf. Please suggest.

Hey, I was wondering if anyone has tried importing 3D CAD files into Robohelp and has had any success with it?

Is there a best output format for content that would be destined to a remote SalesForce KB where it is not possible to integrate directly with RoboHelp? I expect limitations such as internal linking, etc. that would not carry over. I am looking for a way to make it easier for someone to copy/paste or otherwise add the content into SalesForce without having to type all of the content in directly. Thanks in advance.

Hi, in reference to Security update available for RoboHelp | APSB21-20. I usually use RoboHelp Classic 2019. I installed update RH2020.0.4. Now I have a new Adobe RoboHelp 2020 option on my PC's Start menu. Can I safely still use RoboHelp Classic 2019, or do I have to use the new 2020? Thanks.

I added  Glossary to an existing project.  I changed the glossary option in the screen layout (Azure Blue) to "true" to display the glossary.   In the output/published files the glossary behaves correctly, except the alphabet does not display.   I have a list of words (alphabetized) but no letter separators.    I have customized the colors of the screen layout (backgrounds, link colors, font), but have not changed anything else.  I'm using the default icons and layout.  And, turning "on" the glossary works...it just doesn't display the alphabet separators.  I thought maybe they were "white" but there's not even an empty space 🙂 (yes, I have more than one "letter" of the alphabet used in the glossary...) Any other files I should be looking at to see why they aren't displaying? RH 2017.13.0.0.257Responsive HTMLAzure Layout  

I go to the review tab, create a new review, and pick my topics. When I press the blue "Share" at the top right, I can see the title of my review and a blue button saying "Create link." When I press this button, I get the blue spinning circle that shows the review is loading, but it remains that way for hours and never finishes loading? Has anyone had a similar issue, and how did you resolve it?

Hello,We are currently using RH 11. I am not sure which Robo Srver we are using.I have a silly question. Is it possible to use an alternative server for RH 11? The reason I am asking is because we have upgrade our servers and our current Robo Server is not compatible. So we have been using an old one. IT does not like that and asked us if we can upgade or purchase a different authoring tool. We are on a budget crunch and it looks like we won't be able to upgrade to RH 2019 and RoboServer 10 or 11. That is why i was wondering if there is an alternative server that can work with RH 11. Thaanks,Andre

I am having trouble applying a Div style that I created. I can use the style successfully if I manually enter it in the topic HTML code, but can't figure out how to do the same thing in the UI.Here's what I did when I tried to use the UI: I selected a paragraph in my topic, went to the Styles pod/Div styles, and double-clicked on the new style.Result: nothing changed--no style added, no change to underlying HTML. There must be an easier way than manual entry in the HTML code...could someone shine a light, please?Thanks,G

Hi all,I am currently evaluating help generation products. Overall I like what I see with RoboHelp. However, I find the lack of table options and styles. Table support is very robust in a competing product. Are there any recommendations on how to work around this limitation based on the limited table support in RoboHelp 2020? I have created some table styles (thead, tbody, etc). However, I have to manually edit the HTML to get the table configured correctly to use the styles. For example I have to move the tbody tag down a row and add the thead tags for the first row to get that tag/style to apply properly.  Thanks, 

I have looked online and at the help within RoboHelp. I need specific instructions on how to create an index. I know you can do it manually and use the wizard but neither meet my needs. The wizard puts items in the index that simply make no sense, but doing it manually, I am unable to link to bookmarks, only topics.  I have an empty index and there are a couple words displaying in the online output. Why are they displaying if I have nothing in the index? Thank so much.Michele 

I am using Robohelp 2020 version and want to customize it as per the screenshot below. Can someone suggest where I can make changes in Skin for output to look like as shown in the image?