RoboHelp

RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.Any ideas as to why this could be happening? It does this with old projects and brand new.

I am trying to setup a Glossary in my project. I have the terms setup in glossary but cannot find the Glossary Wizard so i can autogenerate / populate the Glossary and index. Is it still in RH 2019? Also - is RH 2020 only for MAC? When i look at Updates on 2019 is says i am current at version .14 ?

Hi there,Simple question: Can a RH 2017 project (latest release) be imported and edited in RH 2019 Classic, and still work in RH 2017?I know with past version upgrades, a conversion happened so that it was no longer possible to edit a project with the previous version.Wondering if that is the case with RH 2017 and RH 2019 Classic.Thanks for info,Jeanne

I created a "Start Page" for our Responsive HTML5 output. The file Start_Page.htm resides in the same folder as my topic htm pages. When I generate the help, I get the following error message:"It may have been moved or deleted". Where does Robohelp expect this file to appear? I cannot find any information online.

Hi, Is there a way to convert an old style  'classic' .hhc file into a new style .toc file? By this I mean other than upgrading a 'classic' project to the new version (File > Upgrade RoboHelp Classic Project). Some of our help project files are auto generated by a script and the script currently outputs an .hhc. I would like to avoid having to ask Development to rewrite the process to generate the new format .toc. If the answer is no, so be it, but I would like to find out if I am missing anything first. Many thanks, Mark

It's me again.Concerning Bulleted Lists and images: The only way I can get the numbering correct is to place my cursor at the end of a line and insert the image. For instance:This is a numbered bullet and I want to insert an image under this step. I place my cursor here at the end of the line:|Here is a picture of what my guide looks like within RoboHelp: When I generated the Output and viewed it, this is what I see: If I hit enter and exit the numbering, the images display properly.  But to keep the numbering synced, I don't know what else to do to keep the images from moving in the output.  

Hi,I first tried to upgrade the 2019 project to 2020. The files were successfully upgraded.I then tried to Collaborate a connection with Sharepoint. The Sharepoint had the latest 2020 project files. It showed me the following error.It allowed me to Login and save the collaboration. When I tried to select the folder from the Sharepoint, it selects and clears the check box automatically. SOmehow I selected the folder location, created the repo on my laptop, and initiated the process. The folders and files were getting downloaded on my laptop but I lost the collaboration with Sharepoint and the error kept coming. Once the files were downloaded, it asked me upgrade the project again. Even though the files were latest, it asked me to upgrade. I upgraded but neither I could establish the Sharepoint connection nor I could edit the files. The error keeps reappearing. Even if I try to Restart RoboHelp, it keeps reappering.Has anyone faced this issues? Any solution?

How do I rename a project in RH2019 (new UI)?In RH2019 Classic it's simple: File > Rename Project (as it was in earlier versions),That option doesn't exist in the new UI, unless there's a secret trick to enabling it. 🙂The project concerned here is one I upgraded from RH2015 when I first started using RH2019 (new UI) a year or so ago.Reason needed:This isn't because I've changed my mind about the name, for example, but because I need to retain and edit the original project while working on a new copy: help for the next release of the same app, where there's considerable overlap.This has always been easy because we use Subversion for version control, so my workflow for a new app rlease has been:In SVN,  branch from trunk, creating a duplicate copy (of, say, projectabc.rpj)So projectabc.rpj now exists in both trunk and bnanchDownload the branch copy to a new folder on my pcOpen my local branch copy in RH and rename it to projectdef.rpj in RH 

I create a welcome page for all new projects. It gives a brief description of the documentation.I created a new project and I entered the above mentioned topic. I am able to center the Title but when I try to center the text, I am unable to do so.  I clicked in the word Welcome, the Alignment option displays and I can center the word.  I must highlight the text in order to see the Alignment option. When I click the Center button, the text does not center.  How can I center the text on this page?

I have seen this question and issue in the community about the Webhelp not playing well in IE 11, but my RH2020 output is having the same issues discussed in older versions.... When the help is first opened in IE11, the TOC is there, but when you try to perform a search, the seach does not work and the TOC then disappears. I know there are fixes for older versions of RH, does anyone know if any of those will work for RH20? Thanks!

I truly do try to investigate on my own before  posting on here.I have bulleted lists with multiple indentions. This is how one section looks:How do I put space betwen each line that isn't as big as doing Shift/Enter?Thanks so much for everyone's patience with me as I learn this new version of RoboHelp.

My organization (part of provincial government) uses Team Foundation Server 2015 to track version control. With RoboHelp 2017 and earlier, I used the Microsoft Team Foundation Server MSSCCI Provider to connect to TFS.Am I missing the secret handshake that will allow me to connect to TFS in RoboHelp 2019 or is that functionality simply not available?

I tried upgrading a project in Robohelp 2020 from version 10 - and there are many (likely over a hundred) links throughout the project in the TOC/Index and other pages that point to some places with a bookmark within a single topic, rather than an individual topic. Every single one of these links are broken when I do the upgrade. Are there options I should select that may make the upgrade work better? I simply don't have the time to attempt to wade back through a project to fix all broken links...

As I'm entering a new project, I realize I don't know what kind of font I'm using. I go to the default.css and see that the font assigned is None.  What is the default font and do I need to change it?  Is the workflow  to enter all topics, then go to the defaut.css and assign it to all topics, or should I set up the CSS before I begin entering topics? Thank you. 

While adding and deleting and moving items from a TOC in RoboHelp 2020, I selected a topic for deleting, and it surprisingly deleted the entire TOC. There was probably a slight lag in my cursor. I tried Edit > Undo to bring it back, but had no luck. Then I did a search to see if there might have been a previous version of the TOC that was saved somewhere, and there wasn't. Is there a proper way to restore a TOC in a case like this?  (It's happened a few times today so now I'm doing auto backups of my RoboHelp project every hour LOL)

I'm new to the community. My version is 2019.0.11. I'm trying to create mobile output from a WebHelp project (viewed by users on desktops/laptops) that I haven't touched in years. My employer wants to make this Help project viewable for IOS, Android, tablets, etc. I was under the impression I could choose "Mobile App" as an Output option, but it doesn't appear in the list. The closest thing to what I need appears to be HTML5. Am I missing something? What would be my best route to quickly generate output from this existing Help project that will work nicely on mobile devices? Any help you can offer would be greatly appreciated. 

EnvironmentRoboHelp 2019.11 newWin 10Git (https://git-scm.com/) latest version installedGitHub Desktop (https://desktop.github.com/) preferred diff/merge tool - latest version installedAzure DevOps repo URL: https://mycompanyname.visualstudio.com/ProjectName/_git/widgethelp/ (where widgethelp is the name of the target repo) Issue Summary:Attempting to "Collaborate using Git" (instructions in RoboHelp Help) and add/manage version control for an existing RH2019 project in a Git repo hosted in DevOps. Using the HTTPS connection method (not SSH), which per our developers, should work. Running into a RoboHelp-generated/displayed authentication error when I attempt to add the project to the connection profile (and make that initial "push" of the entire project up to the repo). The title of the dialog is "Unable to push" and the error message text is: fatal: Authentication failed for'https://mycompanyname.visualstudio.com/ProjectName/_git/widgethelp/'  Where myco

I am creating a new project. In previous versions of RoboHelp, I have used the tab key on the keyboard to indent text or insert an image.  When I hit the tab key on the keyboard in RoboHelp 2019, nothing happens. If I try to use the Increase Indent within the Properties, nothing happens. I must first enter my text and then use the Indent, it works. Is this how the new version performs? If so, it is very cumbersome to the way I work. I know when I want to indent and just want to use the tab key on the keyboard. Also, the indent no longer works like Word. As I indent, it indents little by little. I do not see a ruler at the top of the screen, so how do I assure all my indents are at the same level?  

I am trying to format the default hyperlink appearance (blue and underlined) so that I dont have to apply our own style to it every time I create a hyperlink.   I was able to do this in RH2019 Classic using the CSS and simply changing the appearance of the built-in hyperlink style.    In the new UI, I dont see a default hyperlink style for regular links.  There are styles for other types of hyperlinks (dropspot, mini-toc, etc).  Is there a way to do this?  

Starting to use the new UI for RH2019 and finding lots of small and unecessary frustrations.  I see there is now a function called Copy formatting under the Edit menu.  However,  I dont see any function for Paste formatting.  There is only the regular Paste.  Am I over-looking something or is it missing?   Thanks,Bob

Hi, I've recently updated from Robohelp 2019.0.10 to Robohelp 2019.0.14. Ever since I've updated, I've come across two issues on the project I am working on. Search box doesn't seem to be working regardless of the web browser I am using. I generated and published the project after the updated without making any changes and the search engine stopped working. I tried to do it again in the same way and it worked for 3-4 days and even though I haven't generated or published any content within that project it stopped working again after these 3-4 days. Image mapping seems to be all over the place after the update. I will attach some screen shots but if I add an image map in point A and add a link against it whilst I am in the project it will stay in point A. As soon as I publish it on my drive or live system it loses the format and it goes in point B even though it should stay in point A. I've not had this issue before the update. Could you please assist? Thanks,

I have been generating a WebHelp output in RH Classic 2019 (14.0.10.010) and integrating it with our application which was working fine in IE11. We are now moving to Edge V80.x and the WebHelp is throwing a blank page if the pop up button is disabled and if it is enabled it throws two consecutive blank pages in quick succession which then disappear. Is there any update required for the WebHelp to work in Edge?Thanks.

I renamed the Azure Blue skin to two different names... one for blue_html5 and one blue_mobile.  So I have two skins in the same project, and it seems to pick up the mobile skin settings and mobile custom css fine, but when I try to apply styles to the html5 skin and upload a custom css for that skin it only sees the default, it will not pick up the "custom asset" css file I added to the html5 skin?  I'd like to know if this is just not supported or if there is a way to have two skins assigned to two differnt output types.

I am taking an online course to get familiar with RoboHelp 2019 which was just installed on my computer. It is a video course. I noticed that my screen is different than the trainers screen and I don't understand why.The trainer described the 3 main areas of the screen, Author, Output and Review.  When Iook at my screen, I do not see the Review area. Also, on the trainer's screen, there is a Search field under Contents. I do not see that on my screen either. What would cause me not to see these items on my screen?Thank you,Michele