RoboHelp

Hi,Trying to recreate a project since I do not have the source file with me. In this project, we use a special font called Roboto. How does one get this font? Do we need the help of IT team to install this with the RoboHelp software. I do not know what was done earlier, I had simply inherited the file with this font already available in the Styles pane whenever I would launch RoboHelp on my desktop. Currently, I am using a laptop with RoboHelp 11 installed.

I have installed the 2020 trial but when I start it, all it says is that an error occurred

I want to create merged output from a number of different projects. The thing is I have different TOCs in the same project. Can I specify different TOCs from the same child project in the merged output?  In other words:Parent project Child project  TOC 1  TOC 2Can I do need to have one TOC per child project?  

Hello, I have installed RoboHelp 15 but when I click on "Start free trial", I always get the message "An error occurred". I cannot get past this screen. I have installed RoboHelp on three different machines already and the problem is the same. I installed first with admin privileges. The second time I asked the system administrator to install from his admin account. He tried installing it in a location other than the default as well (to check if the problem is that RoboHelp cannot write to the Program Files folder or something similar). It is always the same issue. Thanks in advance for your help.

I have published a responsive HTM project with various topics assigned map numbers. I was under the impression that I could check context-sensitivty by entering, in a browser's address line:/index.htm?rhmapno=x where x is a map number in the map file.However, all that occurs is that the help displays with the specified first topic, not the topic with the specified map number. Clearly this newbie is doing something wrong. Can anyone please help?

I just upgraded to RH2020 from RH2017, so things are very different.Where do you store your image folder in RH2020?Do you add them to assets?Where do you store the documents that you link to?Do you add them to assets?When I put an image folder where I thought it should go, they did not appear in the output because RH couldn't find them.Thanks

Hi All I'm a new user to RH I have .hlp files that MicroSoft no longer support in Windows 10 and Server2012 R2. I've been in contact with Adobe online help etc but being new to this process I'm dumb as a bag of hammers as my engineering friends would say.I need to convert several said files to a format that is compatiable with Windows 10 and Server2012 R2, firstly as stand alone files opened by a user and searched on for help topics.Once this is achieved then the application they belong too will hopefully have a code change so the new format of file opens directly to the help files from the application. as it did with the .hlp filesI have been advised to do the following by Adobe help online to convert the old files.I have been able to.Open the files in RH 2019 Classic, save them as a project, Open in RH 2019 and upgrade the RH Classic fileOpen RH 2020 and Publish to  I thought Responsive HTML5.I have published a smaller sized file but it has chapters removed o

I have a project that was created using RoboHelp 11. It is a very big project, about 2GB in file size. It has 4+ years of textual content (more than 500+ topics), SWF files (video simulations), PDFs, and a lot of PNGs alongwith other RoboHelp file types. There are also several customisations done on the look and feel of the WebHelp. When I tried to convert the entire project, RoboHelp 2017 simply became non-responsive and closed down on its own. I have tried converting the project to 2017 several times but the outcome is always the same. I am trying to upgrade this project because I have inherited other projects created using 2017 and I need to maintain all of them. Hence, I can only have one software version installed on my system.Can anybody share with me the best ways to convert or upgrade a project of this size with myriad of elements?

Attempting to upgrade a legacy projet from RoboHelp 2017 to RoboHelp 2019 New. Successfully upgraded it from 2017 to 2019 Classic. However, attempting to upgrade from 2019 Classic to 2019 New results in RoboHelp "freezing" on the "Project Upgrade" modal with "Upgrading files..." message. The modal's X and i functions are unresponsive. Hangs like this for 30-60 minutes before I just kill it and start from scratch. My other project upgrades take 10 minutes, maybe. Note: 2017 and 2019 all have the latest updates installed. (Need to get to 2019 before moving to 2020.) I've successfully performed this upgrade (2017 to 2019 Classic to 2019 New) for other projects, so clearly there's something in this one that's the issue. Is there a "project upgrade" log file somewhere I can examine to help identify the hangup?

I upgraded my project from Robohelp2017 to Robohelp2020. After the generation of the output, I can't open the topic linked to the section in the TOC. However, I can open that topic from the homepage. 

I am running Robohelp 2019 successfully but cannot upgrade to 2020 from the download file RH. The installation appears to install without problem but when running the program it hangs after the Initialising... message disappears. So far I have tried uninstalling all instances and removing all traces of previous versions from program files and progfles 86, appdata etc then reinstalling from the RoboHelp_15_LREFDJ.zip file.

Is Adobe still supporting RoboHelp 2017? If so, when will the support end?

First thanks to all who have already provided answers to my beginner questions.  I am nearing the end of my project. But one question remains.Basically I have two manuals: a reference manual, and a separate manual for Python scripting commands. They are both in the same TOC, with their HTML content generated in their own folders and subfolders.I want both of them to be generated together for the HTML version, so that they both appear in the left TOC pane.But then I want each manual (Reference, and Python) to be generated as their own PDF, with their own separate indexes.From what I can see at this point, the index entries are not showing up separately, they are all combined into a single index. Will I need to rearrange my project somehow so that I can accomplish both outputs for HTML, and separate outputs for PDF?I hope this question makes sense.

Hi all,I am currently testing RH2020, until now my project was created with RH2019 new UI. In 2019, I could perfectly create my PDFs using a master page with header and footer. The page margin defined in the PDF output settings also applied to the master page. Now, in RH2020, this no longer works. The body is within the correct margins, but my header and footer are directly at the outmost position of the page. I tried with my existing master page and also created a new one.I could not find anything useful in the master page definition section to adjust this, so I did enter the margins manually in the code section. However, I am wondering if there is some more elegant way that works more smoothly. Ideas?Thanks and regardsKarin

I almost have GIT working perfectly. Unfortunately I need to remove a connection. This option exists in the menu, but doesn't specify which connection I am removing. There is one decent video online*, but the robot voice is a killer. Any chance anyone has actually, methodically, meticulously explained how to set this up so that it works?  * https://youtu.be/Z947x-lk0Ko

In the Help menu, when I click on the "check for updates" option, it opens Creative Cloud. Robohelp is part of the Technical Communication Suite. Not the Creative Cloud suite (like Photoshop). Therefore, how can I make sure Robohelp running on my PC is up to date??

Is there a way to change the font size of the header when generating Responsive HTML5? I've looked at the skin but I am unable to find something that changes the font size of the header.  I want to change it because it's wrapping on the output and the second line is squished.  Thank you. 

In RoboHelp 2019, I used WebHelp to CHM to generate a CHM file that had a skin. In the RH2020, there is no WebHelp to CHM option that I can find. If I generate a Microsoft HTML Help output, the CHM is generated without a skin. I can't figure out a way to get the skin on this output.

I'm running RH2019.0.14 on Windows 10 I have a large help project, and it gets larger everyday since I'm converting topics to the new version. When I create a new topic and add index tags, the UI is very slow as I add tags.  Has anyone else had this issue? How can I fix it? I am running RH2019 new and classic at the same time to convert my topics. Also, I see several RH processes running in my task manager, yet I've only opened the two instances. Thank you!Cindy 

This is what my Table of contents looks like in Robohelp. This is what it look likes like in PDF output. Why is the TOC in the output only reflecting the first section and not any of the sections within a section?  All these headings are heading 1. Is that the reason why? But in the Web output, they are topics per page so I want every heading to be a heading 1. 

Using RH 2020 and I'm unable to generate PDF output.  It works with RH 2019. Suggestions??? Thanks,Rene.

My employer has a help file created in RoboHelp 2019, and they gave me RoboHelp 2020 since I'm the new person to maintain the help file. The problem I'm running into is when I look at the ToC and the entries on the contents folder several of my files exist and I can see them in RoboHelp 2020, but when I generate a Microsoft HTML Help file, or a responsive HTML5 output, I receive a "Can't reach this page" error with "Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct" under the error message. The responsive HTML5 file says the file has either been moved or deleted.         When I view the compiled HTML Help File that RoboHelp created the files are missing from that. I cannot figure out what makes these files not get included in the output generation.  

Hi,I'm trying to customize Azure skin in RH 2019 and I feel constrained by the UI editor. Is there a way to edit the look of my help pages in a code editor or else? For example, I'd like to add a search bar to the home page similar to the one in the Indigo layout. How can I do that?Thanks,Ira

Hi all,to me it seems that the search in HTML5 output is limited to 20 results. Is that true? Can this number be adjusted somewhere in the project? Especially for large merged projects, this is not sufficient.Thanks and regardsKarin

I have created a project and the HTML pages are displying the Letter A where I have inserted spaces.  How can I get this letter A to stop displaying on my HTML pages?