RoboHelp

Hi All I've just published my help site online (using HTML5 Responsible help with Azure Blue edited skin). The logo shows up perfecly when generated (it's a .SVG file) but for some reason, no longer appears when published. It worked on Thursday last week, but is no longer there.  I'm trying to figure out what I could have changed that would make the logo disappear. I've checked the layout.css, changed the logo to another graphic and removed everything from the webserver and republished, but nothing is there.Has anyone else experienced anything similar.Thanks in advance. Tracy

I work with a company that creates corporate accounting software that includes both printed and online help documentation. We have multiple clients, some of which require conditional formatting. One of our clients has requested unique formatting for their chapter headings in their printed documentation. They would like to include two different font sizes in their chapter headings, for example, Chapter 1 Installing Interfaces. The only way I can think of to incorporate this request is through the use of a span tag in the HTML code and corresponding span style specifications in the css, but I cannot find the chapter nomenclature in an HTML view.  Where does the "Chapter #" nomenclature for printed documentation live/come from?  I understand that the Chapter Name portion of the header is taken from the name of the TOC book, but where does the Chapter # portion come into play? Can this be revised in RoboHelp or is this automatically generated when the printed documentat

Hi all I'm importing some documents from FrameMaker 2019 and need to map bullet styles to Robohelp. In the import wizard, I can map a paragraph style from FM to another paragraph style in RH with autonumber, but I need to map to a list style in RH because with autonumber, if the bulleted paragraph is wider than a single line, it seems that RH justifies the lines starting from the bullet and not from the text. Is there any way to do this? Thanks

I have a topic in my main project that I want to use as sort of landing page. I want to link from this topic to topics in my merged projects. What is the best way to do this? I dont seem to be able to create a link because these topics are not project files. Could I create a link and link to the local files? But would this resolve once I generated my html output to my web server? I also tried See also placeholders but again, you only seem to be able to add keywords to topics from within the main project. 

Good morning All!Something has happened to RH and when I look at Design Editor, the text is no longer wrapping the way it used to and I have to constantly move the scroll bar at the bottom of the interface to read what exists at the far right of the screen. (I am not referring to the text wrapping feature around a graphic.)I have no idea what happened, its been like this for a couple days.I sure would like to see my entire topic in the Design Editor w/o having to use the scroll bar! That's time consuming and a bit annoying.I'd really appreciate some help.......I am using Version 8.02208.

Hello, I'm wondering what I do wrong.First I select a cel by clicking in itthen I click in the margin to select the row, once the mousepointer changes to a horizontal right arrow.two possible results in that case. A single row is selected, or an arbitrary amount of rows above the selected cel. I don't want that this last thing is happening. This is not practical... Is there a shortcut or another tip to select only the actual row? best regards Olivier 

Ther person before me was not able to provide the Project file that was used to generate the current published output.  So, I had our Admin copy the published Robohelp files and send them to me.  I have built a new project using all of these files; however, none of the htm files have any keywords associated, and therefore I don't have an Index.  So, I'm wondering if it's possible to somehow rebuild the Index using some sort of Auto Indexing Wizard? I should also mention that I also have an old Project file that has a complete Index; however, 100's of image links are referencing some placeholder image file and not the correct images.So, I think my choices are to either a) rebuild the Index somehow using the files that have correct image links, or b) somehow update all of the image links in the Project that has an Index.Help!FYI - I'm using Robohelp 2019, but the Project files were created using Robohelp 9. 

I am encountering Appcrash everytime I try to open a project. The project was working fine but now is giving the following warning and then closing.  Any help to resolve the issue will be appreciated.

I'm using the full version of RoboHelp 2019. I'm producing responsive HTML5.I'm trying to produce a help system that matches the design of the web application, which has a left-hand menu panel. I therefore want to be able to fix the width of the TOC panel AND also prevent the toc from hiding if the user resizes the window. This is particularly important because our company logo shrinks when the TOC is automatically hidden.I've seen that there is an article relating to TOC width, but this is only applicable up to version 2017 so I thought I would pose the two questions together.I very much appreciate any help that anyone can give.

Hi, Everyone!I'm following along in the Matt Sullivan TC2 tutorial. But when I insert an image and choose "float:  right," the image doesn't float. It gets placed above the text and at full-page width. (It displays this way in both the preview and the generated output in my browser.) <img src="../assets/images/Call center 6 - 600px.jpg" style="float: right;" />A Wider Impact</h2> Another clue to my troubles might be the fact that I'm also not able to resize the image in RH. The controls for height and width do not accept any changes.Thanks for any help!

I am unable to find instruction in RH user guide to import markdown file. Is there any possibility to import .md file in classic RoboHelp? Please help me.

According to https://helpx.adobe.com/robohelp/using/format-content.html, I should be able to edit text fonts in the properties pane, but it is empty. I also do not see the Update Style icon. I am using Robohelp 2019. I do not see any way to edit text size, font, color, etc. I do have View - Property Panel turned on.

I have Responsive HTML5 online help output that works perfectly on the latest version of Google Chrome browser. All features of the help work fine.The help is developed in RH 2017 latest update. However, on IE 11.0.96.19596, the search does not work. When I type a search string, it keeps searching but does not fetch any results.Any idea if this is a known issue with IE? Any workaround?

when I change a title of windows settings in RH2019 i need to check if this default window is used in 3 places:html  help output settingsbut also in the advanced settingshereand hereIf I don't change those advanced settings in RH2019 classic, I get daughter windows.But there is no advanced settings button in RH2019 for the output settings... and thus I get daughter windows! best regards Olivier

Hi,In RH 2019, how do I apply a CSS to all topics at once?When I try to "select all" topics, I only see "cut" "copy" and "delete" as options (please see screenshot, attached). How do I select all topics and access "Properties"?Thank you!------UPDATE:   NEVER MIND 🙂I found the solution (see 2nd screenshot):   Contents pane > Select all in the Contents pane > View menu > Topic List > toggle "select all" > Right-click > Properties > Scroll down to Style Sheets 

HiI am using the Frameless Skin on RH 2019. I would like to know if it is possible to edit the following:TOC tile image - I would like to upload a customised image at the center for each tile. I did upload the image in Layout > Home Page > TOC Tile Images but i am not able to position it at the center. The default tile has got the image at the center of each tile.TOC list tile - Is there a way to only display the topics or books in the TOC title that I need. From my understanding, RH automatically picks all the topics or books in the TOC and displays it as a tile in the output. If i have 10 topics in the TOC, i would like only 5 of those to be available as a tile in the output. Please let me know if I can customise it as per need.TOC tile details-box - Is there a way to modify the details box. RH, do pick the topic name as the title for each of the tiles, I would also like to add a brief description to each. Created a Feature Request for step 3: https://tracker.adobe.co

I have a webhelp project that is authored in robohelp classic 2019 for a web application that only supports IE8 and lower (the app does not work on Chrome or Firefox). In order to open or access this web application I have to add the site to Compatibility View because we are on IE 11 now. When I generate my webhelp file and deploy it to my organization's production build, it seems the Search tab doesn't return any search results when I access the webhelp in IE compatibility view. I also noticed a javascript error appears as I use my mouse to hover over the search icon (see the screenshot attached). In addition, when I access the webhelp file from my local machine, the Search does work in IE compatability view. Has anyone else had this issue? Is there a work around? Thanks, Kim

We publish in 3 languages. Every project in his own languageAs I want to use the build in correction feature, I prefer to adapt my projects en change the languageEverytime I do this, my window title changes from my own string to 'html help'.I suppose somewhere I can choose how this title is defined, per language.Where is that?best regardsOlivier

Hello, I've a merged chm project. all outputs are directed to a dir output, one level higher than the main project. (that's ok?) When I place a relation to a chm file in my main project (via toc,  remote topic), it is copied automatically to the root of the main project (one level lower). In the subproject I link one topic of a subproject to another topic of another subproject via the remote topic link feature. I'm just wondering...what happens if I compile one of these remote subprojects afterwards. that new subprojects target is NOT in the root of the main project...I suppose I have to copy them manually to the main, if I don't make modifications? Is that right? best regardsOlivier

I have 11 chapters of a procedures manual. All of them but chapter 1 published correctly.  I checked the test environment and the live environment and chapter 1 will not appear on the final index  Chapter 1 for some reason will not publish at index.aspx.  Please advise. Thanks. 

Hi All, I was wondering if anyone can help with this query as I haven't been able to find the answer online: Does anyone know if the current version of the AirHelp output - RoboHelp 2019 Classic - creates a 64 bit application (as the current MacOS no longer supports 32 bit applications) Thanks in advance, RC  

Hi All, Does the output of RoboHelp 2019 constitute a 'Web Application'? RC

My final problem to solve on trying to make the design of my help system match the web application is the colour of the search results that appear when you enter search text in the Header Bar Search field. I'm producing Responsible HTML5 using the Azure Blue skin (significantly edited). Currently, it seems to default to black which is simlar to the colour of the drop-down list and I can't see where to change it.  Any ideas? Thanks Tracy

Running RoboHelp 2019 (update 12). I produce responsive HTML 5 help for a software application. The help will be hosted in the cloud (e.g. Azure) and users will access it via a link within the software application (something they have to sign in to, to open/run).  The application consists of a standard feature set that all users receive but also includes a number of optional a la carte modules/features that they can purchase/subscribe to. Here's the big picture "ask": I'd like to restrict users from accessing help topics for modules they haven't purchased. Generating and hosting 30 different permutations of the help based on all the possible combinations of product modules is untenable. General steps would look similar to this:User logs into software application (authentication is managed via Auth0). User only has access to software modules they've purchased.User launches help from software application. Some solution detects which modules the user has.The help opens

Does the following scenario work? 1. Server holds WebHelp Version 1.2. Edits are made to apage.htm in the source and saved.4. The WebHelp output is regenerated but it goes to a directory on the desktop. (WebHelp version 2).5. The apage.htm in WebHelp version 2 is copied and pasted into Server WebHelp Version 1.If the above scenario does not work, detailed information about why it does not work is needed.  Thank you,Cynthia