RoboHelp

EnviroRunning RH 2019.Developing Frameless output for the Orange skin.GoalWant to suppress/hide TOC Tiles container on home page and use my own topic as the source of all home page content. ProblemIf I set the Display property to None for the TOC Tiles: container element, the TOC tiles are correctly suppressed/hidden in the output, but the search function won't display search results. DetailsOutput Preset: FramelessSkin: OrangeHome Page / Search Results / containerFloat: SelectClear: SelectPosition: SelectDisplay: blockHome Page / TOC Tiles / containerFloat: SelectClear: SelectPosition: SelectDisplay: Select Generate, perform search. Search results display over (or replace) the TOC tiles container, and push my home page topic to the end of the results list. I'm okay with my home page topic gettng pushed down to the end of the search results. Edit the above configuration and change one thing:Skin: OrangeHome Page / Search Results / containerFloat: SelectClear: S

Hi,   I am also facing the same problem, Could you please help and let me know what exactly needs to be done. When i generate the responsive HTML, the images are missing in the output. Then i reinserted the image. then generated the HTML5 again. the output file starts showing the image. After this i closed the robohelp file and reopened it again. Then i generated the responsive HTML5 output. Then same problem arises again. I have to reinsert the images again to fix the issue The Robohelp file that i am working on is very big. the problem appears in multiple pages.  

I just updated RoboHelp 2019 to the latest version (14.0.8) and now I cannot open any of the projects I was working on with a version of RoboHelp 2019 I installed in February 2019 and I had just been working on prior to doing the update.When I open the project it shows a message that it is "updating files", and then it shows "reading files" but it never finishes.  I've waited half an hour and it doesn't do anything.  I clic dismiss and the project is not opened.The PC is running Windows 10 Pro

I'm using RoboHelp Classic 2019 to create Responsive HTML5 help. I've inserted a video (MP4). Is it possible to embed it into the help in a way that users will not be able to right-click and save it or download it?

Hi,How do I add a glossary to the table of contents within Robohelp 2019 ? Kind Regards, Kieran.

Hi,How do I add an index to the table of contents ?To recap I purchased Robohelp 2019 to generate an epub file. Kind Regards, Kieran.

R2019, new UI, update 9 and 10:is there a way NOT to publish the hts files of the snippets?Of course these files are needed somewhere in the project folder (when building the site), but when publishing the site the snippets are 'baked into' the pages, so the hts files are - as far as I know - not needed in the published folder.Reason NOT to have them published: on performing a search action, using a search term that is used in the text of a snippet that is within a drop-down, clicking on the page of the search result will open that hts file (as source code):in update 9 this bug only happened with Edge [ https://tracker.adobe.com/#/view/RH-5800 ]in update 10 now also Chrome and FireFox are affected.[BTW: it concerns snippets within snippets: the text triggering the drop-down is a snippet, the text within the drop-down is also a snippet]I would prefer not to have those hts files published.So question 1: is my statement correct that those hts files are not needed in the published version?

Hi all, I'm having trouble with the install but not sure what is wrong. This is happening when I am choosing the language and install location for Robohelp 2019. I choose english, and either default location or choose the program files folder on a win7 device and it doesn't matter but there is a tiny red x on the install location. I cannot get past this, does anyone have any insights on what might be happening? This is just for Robohelp but not the TCS suite. Also - I have downloaded the trial version with the intent on upgrading to the full version with a key that has already been purchased. System specs:Lenovo T460sDual Core Intel I58gb RAM64bit OS Thanks in advance.

RH 2019, all patches installed.  When I output to Word, it works using the sample reimagined project. But when I use a project I have created myself, it starts to generate but gets stuck when 'patching topics'. Anyone know how to get past this? 

Willam - wondering if you are referring to a "weird issue" that we are having in Responsive HTML5 with the Header bar. My coworker got a new computer, so a new install of RoboHelp 2019.  When she generated our project with customized "Charcoal Grey" layout, the header bar displays in gigantic height and covers the beginning text of the topic.  From my RoboHelp installation, header bar is fine when generated.This distortion looks like this:   Also, I can't find the "Limit scope.." option you are referring to.  Is it in Responsive HTML5 generation window or somewhere else??

Register now for this free webinar by Peter Grainge on 23rd Jan 2020     Registration link for the webinar: https://2020-01-23-transitioning-from-word-to-adobe-robohelp.meetus.adobeevents.com/   Thursday, January 23, 2020 8-9 am PST | 17 - 18 CEST | 21:30 - 22:30 IST   Transitioning from Word to Adobe RoboHelp (2019 release) Presenters - Peter Grainge, Freelance RoboHelp Consultant Adobe RoboHelp(2019 release), is new from the ground up, with a new intuitive user interface and blazing fast 64-bit processing. Many users have their content in Word documents and would like to import the same for topic-based authoring.    In this webinar, Peter Grainge will walk you through how easy it is to import word document-based content into RoboHelp and some of the export options for output including word-based export. In this free webinar, you will learn: Importing word documents with RoboHelp Options for word import Export to various output formats  

Hello,I am having trouble finding recent content on automating the build of a responsive html5 help system generated with RoboHelp 2019. We would like to have my source files checked in to GIT then have the softwware team's build machine automatically use the checked in files to generate the help output from command line/script. 1) Is this supported in RoboHelp 2019? If not, will it be, and approx when?2) Does RoboHelp need to be installed on the build machine? Or is there some stripped down thingy to install on the build machine?3) Pointers to current information on this? Thanks!Christy.

We use Open Sans in Robohelp Webhelp CSS, which turns out well. However the Webhelp skin doesnt show Open Sans. We edited the .skn and added refrence to Open Sans. But to no avail. The content does show Open Sans but the sidebar with the TOC in Webhelp shows the default font. However if we install Open Sans on the machine, the Webhelp content on both panes shows Open Sans.We cant expect every user to download and/or install Open Sans.Could you Help? Regards,SunilH

I am creating a KB for a new application, and in last night's meeting, the China team told me they would like to be able to have an easy way to switch between Chinese and English. All those translate websites... do they use something like Google Translate? Or, should I simply create two KB's, use two different templates, one for English with a button in the upper right corner with a link to the Chinese version and vice versa? It's never come up before with me, but if there is no translate functionality I'm thinking of the following:Create a Chinese copy of everything I create in English.Upload the word docs into RoboHelp and recreate the hyperlinks and drop down links. Use button to change between English and ChineseThank you, happy holidays!Anahid

The following CSS error only happens w/ Word outputs.  CHM, PDF, HTML outputs all generate without errors.    Unhandled CssParser error: line 1 col 99: invalid identity. CSS => table{border: Solid 2px #808080; border-collapse: collapse; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 5.4pt 0in 5.4pt; margin-left: 10pt; margin-right: 10px; margin-top: 10px; margin-bottom: 10px; vertical-align: bottom;}

Hi fellow Helpers.   I am using drop-down help quite extensively in my project. However now when I generate the help, some of the drop downs are open (expanded) before they are clicked on. I've done a few experiments to see if there is a reason for this but I can't figure it out. Some of the drop down text is inside snippets and I'm not sure if this is causing the problem. I've tried saving and generating the help with the drop down boxes closed and I have got in the habit of resetting my browser history each time I view newly-generated help. It just seems pretty random to me.    Short of resetting the drop down links to read "Show / Hide more info" rather then "Show more info"   Which is a bit of a cop out.    Any hints, tips / revelations to get my drop downs display "un-expanded" when the help opens, would be much appreciated.    Regards   john V 

I am waiting on the update to fix the issue with "Â" being added to random topics in webhelp output. It's supposedly been fixed and included in Update 10, which was due out in November. Any updates on when we can expect it?

Hi I am using RoboHelp 2019.09 and generating HTML5 with a frameless output preset I have an issue where headings in topics are displayed in a nested way, e.g: Not all topics are affected by this.   I have troubleshooted the css, toc, browse sequence, the HTML code and narrowed it down to the frameless output as it works as expected using HTML5 output   Does anyone have ideas of how I can fix the nested topics?   Thanks Michelle    

I am using RoboHelp Classic 2019. When generating my project to Responsive HTML 5 output, the layout is not applied. It previously worked fine, but now I'm getting this when I generate it (without the layout). Any clues to why this is happening?   

I'm working with Robohelp 2019 and am customizing the Azure Blue skin. Is there a way to delete a button? I'm not needing the glossary and I can't find where I can delete the icon.

Hi, I am currently using RoboHelp 2019 with Patch 8 release. I want a frameless ouput with Orange skin which I want to customize as per my project requirements. I have few questions around it: 1. Can we edit Orange Skin with source code or any editor? 2. How can I remove image from generated output. I just need TOC names to come as a list after publishing. 3. For our current project, we have used Charcoal Grey (HTML5) output, which we have got customized as per our current project requirements and branding guidelines. When we import this new Skin in New Robohelp tool after upgrading the project, similar HTML5 output is not coming. Do we need to get all customization again for this skin in upgraded robohelp or is there any other workaround solution?  

Hi Peter and Amitoj:  Was the multi level list issue above ever resolved? We use multi level lists extensively and they work fine in RH 2017, but when I upgraded to RH 2019 Classic and output to Responsive HTML 5 the formatting is off. I can't figure out how to resolve it in the code editor. The style sheet applies fine in RH 2017 and also in webhelp outputs and looks fine in the topic Preview. 

Does anyone know what these package xml files in the whxdata folder are and why I might have so many of them? I did have about 1100 files in this folder and then something (I'm not sure what) happened and now I have 2444 files.  

I am trying to generate printed documentation, but I get the message that a supported version of Word doesn't exist and to load a 2000 version or newer. I have a subscription for Word 2016. Is there a way to make it work?

In the responsive html5 online help we have the following structure:Plans chapter- topic A- topic B- topic CNew Plans chapter- topic A- topic B- topic CThe Plans chapter entails all help topics of the legacy module of the application. This co-exists with the new application module.The New Plans chapter holds the help topics for the latest development.The same functionality is available in the legacy application and the new application at the moment. Eventually the older functionality will be phased out.The requirement is that when the users search for topic A, it should ideally only fetch the topic A from the New Plans chapter. How can we achieve this?If I apply Exclude from Search for Plans chapter > topic A, would the search automatically pick topic A from new Plans chapter? That should be good then.Any thoughts?