RoboHelp

We are publishing a chm help document for our users.  The intoduction page appears as our starting page just fine.  However, we have had some users playing with the chm file and if they ask for Options and then Home they get the error below.  I'm not seeing where I can specify what should display for that option.   Any help would be appreciated. Thanks Jim

Hi there,I was again playing around with the new Word output and have the following issues:variables are not displayed in the correct style, but as Times New Roman. The size is adjusted correctly to the surrounding style.images are not scaled correctly, their width is decreased, but their height not. I already removed the image style, the "use thumbnail", and the container I had stored it in, with no effect.Can anyone tell me which settings I have to make to avoid these effects? By the way, output to PDF uses the correct style for variables and correct image size (fitting to page size).Thanks and regardsKarin 

We are working with Robohelp 11. Is the problem known? - a similar problem occured some years ago. What can we do (beside changing the browser 😉 Our customers often use Firefox as their default.

Adobe RoboHelp 20192019.0.9 When generating output using the Word preset, RH gives the following error message.   //Error://Unhandled//CssParser error: line 343 col 3: invalid identity. CSS => /**///body {//font-family:'Segoe UI';//font-size:13px//} Does anyone know why this CSS is generating an error?  PS I had to add // to the code sample to get this message to post.

RoboHelp 2019 - Frameless output Is there a setting or config option that will force the top section container (horizontal bar with logo, title, home page icon, name, and search box) to "stick" (that is, remain fixed) at the top of the browser when help users scroll down the home page? For example, the TOC tiles and any topic that I might also configure on the bottom of the home page would scroll up behind/under the bottom of this section.  I have the same question as it relates then to the "topic page" and its "header" section for the same skin.

Currently having an issue with linking a Word document, and then generating HTML from it, where RH will not generate images from the drawing canvases or text boxes in the Word document.This is something that did work for me when I used RH2017 in the past. I have my drawing canvases placed as standard in the Word document as seen below.When I link to that particular document though, when I Generate/Update HTML, it will not generate any sort of image.This is all it will display, and there are not images in the HTML, just the styling that was pulled from the Word document. If anyone can help me work out what settings I need to adjust in RH for it to pull the images from Word, that would be much appreciated.

We are using a chm file for project specific help in a scada software(WinCC). Using HH_HELP_CONTEXT to call a specific topic with map ID using C script.The issue is when opening the chm file by double click or directly calling the help file it is working fine and we can browse TOC and contents.BUT when calling specific topic using map IDs the file window is opening but nothing displays.

Our online help is HTML5 generated with RH 11.If we're viewing the Index tab, and switch to the TOC tab, the index will appear within the Table of Contents, underneath the Contents itself. Why? Did I break something? When we first view the Online Help (with the TOC as the default tab), the index doesn't appear merged there - it's only when we switch to the Index tab and the back to the TOC tab that the index appears merged with the TOC!

Not much to say here.  F7 or Edit>Spell Check does absolutely NOTHING.   RH2019.Patch9

Hi All,   First post.  I am a new user to RH.  Have 2015, and upgraded to RH2019.  We installed RH2019, at patch 8.    When I constructed my CHM help file, the images were scaling nicely for the displayed CHM help frame. The same is true when outputted to HTML5. What I mean is that the images were a typical size.  When the CHM container was made smaller, the images were scaled to that size, but the text was kept to the original scaling.    I recently upgraded to patch 9 and this scaling is no longer happening.  The image is the size of the original and the container just displays horizontal slider bars.   All images are from PNG files.   Can this be corrected?  Nothing in the CHM setup window.  Stumped.  

I'm trying to generate Word output after the last update (9) of RH 2019, but it failed and I got the error attached in the screenshot.

RH 2019 Is there a way to add brief, descriptive text (using a "Normal" or similar text style) to each TOC tile - along with image and its title? For example, if I had a TOC tile called "What's New", I might want to include text similar to, "Release notes, upgrade requirements, and upgrade instructions."

Hi people Over recent weeks my project has begun to load very slowly. A few times it's taken 10-15 minutes with the small blue circle "system busy" icon not even spinning round, before the project has opened. The project is stored on my local machine which has 16Gb RAM and 300GB free memory on disk, so I don't think it's a hardware issue. Im a bit concerned as the help system is only about 1/3 complete. Is there an upper limit for the size of RH projects and if so what can I do to manage the problem? Recently I have begun using drop-down text boxes quite extensively. Initially these were only used for small field / description type tables. But as additional sub-screens have been added to the product I have relied on them increasingly to shoehorn the new information into existing topics without altering the structure of the help (in the form of dropdowns labelled "more info" and similar, to display the additional info for those who need it). Some of these drop downs

Hi all, I have 5 different guides and I would like to publish all at the same time. However, I want to create a drop-down for users to select either user guide, admin guide, installation guide so that users get only relevant content. I do not want to create a clutter of TOC on the left with all the guides. Any suggestions will help. I am using RoboHelp 2019.

Hi and happy Friday! We recently moved to Adobe Robohelp 2019 and were shocked to learn that the Review features (tracked changes and comments) are not "yet" available. Does anyone happen to know when those features will be available?

How can I search all files in a RH 2019.0.8 project at the project level? I need to find all instances of the registered trademark symbol and the trademarked symbol in 20+ projects, w/ each project having multiple files and I don't want to search one file at a time in each project. I have tried to find the Find/Replace option from a menu and cannot and the Control + F option, even when used at the project level, makes me choose from the list of files in the project before I can search.  

I've upgraded from RH 9 to RH19 and when opening the existing project initially it prompted me to save a back up copy (which I did) and then upgrade the one I am opening, which I also did.  It seemed to go just fine; however, when I am in that project there is nothing there....none of the many, many topics that are contained in the original project.

Hello forum folks! I need your expertise once again...I am using RoboHelp 2017 and have a parent project set up with multiple child projects. I am converting from WebHelp to Responsive HTML5. All the projects' files are generated/compiled and everything is working EXCEPT the deep links for my context sensitive URLs to my child projects. I thought that it was something to do with our software, but cannot find anything. Here's the scoop:Prior to the change my URL looked like this:http://SERVERNAME/Eclipse-Help/Solar/!SSL!/WebHelp/MasterProject.htm#mergedProjects/ENT/VEND_CreatingVendorRecords.htmOur system houses everything prior to the # in a reference file for the system to call.I load the folder and file name on each screen (i.e. ENT/VEND_CreatingVendorRecords.htm)When we launch the help from an individual screen, our software inserts the #mergedProjects, appends the folder/file for a complete URL. These worked fine with WebHelp. I thought I could just replace the "WebHelp" with "Resp

Hi all,I already posted this question yesterday, but I can no longer find my post, so maybe it got lost. If it is still there, sorry for the inconvenience. Regarding the output using dynamic filters I have a question. I have racked my brain without getting an idea.As far as I understand it, dynamic filters work like this:- when a filter is set, all other tags are excluded from the view- everything without any tag is displayed- everything with the selected tag is displayed 1. Thus, it seems not to be possible to use additional internal tags like "tbd" or "to do" or something without using these tags in the output, because then, the respective topics containing these tags will never be displayed. Correct? Or am I doing it wrong somehow? 2. I am trying to create a merged project containing conditional tags on content level and on topic level. Example: I am having topics for several countries US, UK, DE (= conditional tags on topic level) and in each of these topics, I am ha

I posted 9/11/19 (on the old board) about a problem with responsive output removing all parentheses from the output. Additionally, I found that it was removing multiple spaces (like in xml samples and such). I did report a bug to RH, and they had a fix for my by Friday morning. I thought it useful to add this post back to this new forum in case anyone runs into the same issue.  If you've already updated to r9 and have this problem, there is a fix for it. Vivek tried to attach it to the bug, but it wouldn't attach. You'd probably need to email support and they'd send them to you. If you use responsive output and haven't updated, wait a few days. Vivek said they are working on a hotfix and it will be out in two weeks or so. 

I was wondering if anyone can provide a list of reasons why a robohelp project should not be worked on while saved to a network drive. I can't seem to find anything in the robohelp documentation that states why this shouldn't be done. 

Just upgraded from RH 2017 to 2019. Upgraded a project that's part of a merged-project setup.Result: all cross-project links are broken. For example, this link to a project in another topic: ../CM/Calendar.htmAre cross-project links supported in RH 2019?Could I merely reenter ../CM/Calendar.htm here?

Hi, I am using RoboHelp 2017 to create webhelp files. I am also generating PDF outputs fromthe same source. However, once generated, we find that additional blank pages are present in the PDF. The hyperlinks don't work in most parts of the content in PDF, and tables are pushed out of the reading frame or get truncated midway. Is there any way we can control the formatting of the PDF while generating it? Or at least increase the page width to accomodate wide tables?    

Hi everyone, So far, I have:Installed update 8Re-upgraded my 2019 Classic skinImported it and added the custom CSS and images as user assetsGenerated my output with the re-upgraded skinIn a separate attempt, added the images to each book/topic on the ToC itself and used a skin without the ToC CSS What crucial step am I missing here? From perusing the forums and the original issue, other people have managed to get it working, I just can't figure out how they did it... Thanks in advance!

How/where can I change the default "How can we help?" text provided above the search box in TOP SECTION>CAPTION?