RoboHelp

After upgrading a project from RoboHelp 10 to RoboHelp 2015, all topics in the project are deleted when the topics are subsequently updated. The project is a linked FrameMaker document - the project upgrades as expected, but when I update the topics, one of two things happens: Links are broken and all topics appear in the "Broken Links" folder or,All topics simply disappear.(Running Adobe Tech Comm Suite 2015  on Windows 7, 64-bit; RoboHelp updated to v12.0.2.384; FrameMaker updated to v 13.0.2.433.)I did have some success updating topics if I update each 'chapter' in the book singly, but if I use the "Update All" option, the results are as stated above. And, as you can see, the results are not consistent. This has happened with both projects that I have converted to RoboHelp 2015.I can't find any information about this in any forums. Screenshot included below to show the effect of "Updating all" in a project.  I appreciate any assistance with this annoying quirk!  Carol

Seeking hosting service for RoboHelp SERVER (9) and our RoboHelp (11) files.Sadly, I'm working for a second large institution where the IT department and its web app admins refuse to install "RoboHelp Server" because of their concerns about Tomcat perhaps opening some vulnerability on their IIS servers (or destabilizing them); and, they didn't want to run a Linux/Apache server in their all-Windows web operation. Sigh.Know of any place that does hosting of files of this sort? Adobe told me they did not.If you do, got some PRICE QUOTE$ ???Please post a reply here.Thanks,Tom

  Hi, I am using TCS 5 with unstructured FrameMaker and RH in a Win7  64-bit environment and recently upgraded to TSC5 2015; currently using FM 13.02.433 and RH 12.02.284. I have source FM books linked to RH and generating MS HTML hlp, Webhelp and pdf. For the first time I upgraded a chm project and source files from FM 2012 and RH 11  to 2015 version and compiled and suddenly there are many issues with the chm file even though the only thing that is different is minor content changes in the FrameMaker source files. Very disappointing! The newer tools are supposed to create less issues not more. I managed to resolve some issues but there are more to be discussed in separate posts.   In this post I am asking for help with Go to URL hypertext in MS HTML helpSo, issue 1: None of our web links (Go to URL hypertext) open in a new window  any more, i.e. they “don’t launch a browser and display the specified Web page” as GO to URL is supposed to do. They open in the

I recently bought RH2015 and upgraded my project from RH11 with it. The upgrade process works fine and finishes successfully (as indicated by final message box). However, then when I try to close the project or exit RH2015 it won't do it. The only way to "exit" is to kill the RH process. If I do that and reopen the project again then RH2015 complains that the CPD file is corrupt. I tried deleting the CPD file and reopening the project. It'll open and rebuild the CPD file but still won't close cleanly. So the cycle starts all over again.Even worse, none of the outputs generates. When I click on Generate.. for any of the SSL nothing happens.Editing topics and saving them seems to work.At this point RH2015 is useless to me. Please help!Regards,Wolfgang

Hello everyone,I just upgraded from RoboHelp 2010 to 2015 and noticed that 2015 has deleted some table IDs in the code.  I do have the last update that brings the version to 12.0.3.428.  I tried to use the "Find and Replace" tool to look in the code so it could find <table > and replace with <table id="gray_table">.  I keep getting "No files found with matching text." despite the fact I have the "Find in Source Code" checked off.  I have deleted the cpd file and re-started RoboHelp but made no difference.Any help would be appreciated.Thanks.

Hello,In my new job, the company has created a screen details page for every screen in the software application. To connect to help for a specific screen you enter the URL for each topic in the appropriate screen within the system. I found a excellent answer to this issue on the Forum which was very helpful.Background: The whole WebHelp project file will be located in a central location where all customers access the help, rather than the help file living locally at each location. There are two levels of help buttons in the software: one I'll be using the access the entire help project from the main page; the other icon which is on the screen itself I will use to display the screen's specific help topic.My question: I have created many topics before I understood how they manage the context sensitivity. If there are links to other topics when a screen-specific topic is displayed, will the links to the other topics work? Will the Back button return to the specific screen topic?Any recomm

We build our own software and are researching moving to an online solution. In the past with *.chm files we maintained a copy for each major version because it was relevant to the build of the software. However, if we move it online it will no longer need to be part of the software build process so does it need to be maintained with major versions or use one help text solution with a placeholder for when it was last updated and what version the topic is relevant to?

HII am using trail version of robohelp2015, I have few issues when i open webhelp popups from the links in webpage in IE. It works fine in Chrome.I click on help in on page, which opens a webhelp popup window. i don't close the popup and go to next page in my test website on now again click on help. Now it refreshes the webhelp popup with blank window in IE11.Help would be appreciated.The page is entirely blank without skinThe script i am using to open webhelp:<A HREF='javascript:RH_ShowHelp(0, "helpfiles/index.htm>>Mainwindow",  HH_HELP_CONTEXT, 2564462)' style="text-decoration:none;">?</A>Also as i am quite new to robohelp, just wondering where should i change if I want my webhelp window on top whenever someone clicks help.  Do i need to change in Robohelp_csh,js file or any other file.Thanks

Hi,Is it possible to change the name that appears on the upper left corner of the CSH output? See the screenshots for reference.One more question - Can you guide me how to show "Search" button instead of "Glossary". By default Glossary button is displayed in the CHM output. Instead, I want Search button.Regards,Prashant

Does your WebHelp work well in Microsoft Edge?On our RH10 WebHelp, TOC pane disappears after using Search function.After this issue happens, we need to resize the window of Edge or reload the page to display TOC again.This happens in MS Edge only.IE11, Firefox and Chrome are OK.I sent bug reports to Adobe, but there's no answer at the moment.Do you have any idea?Thanks.

Last week I started a trial of Robohelp 2015. I am using it on Windows 7 with Word 2013. Last week I generated printed documentation for a project that I created many years ago with Robohelp 9 and Word 2010. It worked fine without any problems. Today, after making some changes to the documentation I tried generating the printed documentation again and nothing happened. The SSL came up as usual and I clicked "Save And Generate" and then the warning about overwriting the docx file came up and I clicked OK and nothing happened. The Output View window stayed completely blank and no docx file was written. Can you help me please?

Apologies if this is the wrong forum but I am creating 30 odd FAQs for a company product. We are going to have a Help button/tab within the product that links to the FAQ, is this tool suitable for this ?thanks

I am trying to make the switch from outdated javahelp to webhelp, but am unsure as to how this will work with being delivered with software which will never touch a server. I am using RH10 and see that I can choose from FTP, HTTP, File System, and SharePoint.

I copied the folder of another project. Added and removed what I needed for the new project, renamed it. I even deleted the old TOC, but the original TOC keeps coming up instead of the new TOC. How can I prevent this?

In looking at all the comments here, it doesn't seem that Robohelp HTML 10 will let me format the entries in the Glossary. Is this still the case?One of the suggestions was to make the Glossary into a topic. But that will not show in the Glossary tab in the generated Webhelp output will it?many thanksMonica

My apologies if this has been answered before, plus I've not used Robohelp for many years. I have a demo version RH10 due to client using this version. When I import a Word file RH freezes. I need to go to Task Manager to shut it down. When I open RH again, the topics are there. The Word files are saved as 97-2003, again due to client's version.Many thanksMonica

Hello,I am writing numbered step procedures. I have created a style called numlist. When I press Enter at the end of the sentence, it correctly assigns the next number in numerical value. Sometimes the next line needs to be a style called SubStep which is a system response or extra information line(s). However, when I apply the SubStep style to the second line it correctly applies the new styles, but keeps the numbering. Is there any way to set up the SubStep style to remove the numbering scheme?Thanks,MDawn

Hello,Is there a way to link my numbered list style to the Numbered List button in the task bar? Or to edit the style that displays?Thanks,MDawn

I'm thinking of creating something like this:Was this page helpful?Yes    NoYes button - when user presses this button it should send me an email with the wordings "A user found this page [URL] helpful "No button - when user presses this button it should send me an email with the wordings "A user found this page [URL] unhelpful "I've explored Robohelp Insert > HTML > Form but couldn't get to the end result.Can anyone help?

RH2015 | WebHelpCan anyone help me with setting up RoboServer and contexts? I need to publish online Help for different products using a folder structure like this: <product name>/<doc type>/<region>/<version>. My IT department have installed RoboServer and I can publish projects to it. However, at the moment I can only publish to content areas. What I need is the ability to publish to a specific folder structure. Can I use contexts to do this?Thanks

I just recently updated to Office 2016 and noted that Robohelp 11 no longer creates printed documentation. I get the following error message: A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer.I have a Windows 64-bit Operating System.

Hello!I'm working in RH11, and for the past few days, I keep getting issues with either compiling it (fails to compile, has missing images, has missing TOC in the WebHelp) or even updating the files in the project. Can you tell me why the TOC would not appear in the middle pane? It was there yesterday, I compiled the project, and it output a TOC in the WebHelp. Today, when I opened the file, the TOC was missing. I've worked with many versions of RH before, and I've never had this happen to me. Can you tell me what caused this?Thanks!

I've followed this to a T: (Adobe RoboHelp 11 * Merging Help projects). And MapID calls still do not bring up the help screens.I created a small scale example to test:A Child Project with one other topic page and a MapID associated with it.The Master Project only has a reference to the Child Project.My call looks like this:Shell("hh.exe -mapid 99338 C:\RobohelpTest\MasterTest.chm", AppWinStyle.NormalFocus, True)Nothing comes up when I make the call through the master, but it works when I call the child directly. Any thoughts?

I would like to know step by step.I have already tried many times, unsuccessfully.My idea is that end-users can see content according to the options selected by them. I have tried to apply conditional build tags to topics, but it didn't work.I also tried to create expressions to my build tags (for example, show A but don't show B and C) but something got wrong in the process.Maybe to set this feature is harder than I thought. If someone could help me, I appreaciate.Thanks in advance!

I was hunting down an issue that caused the TOC in HTML5 pages to not show by default. I tracked the issue down to tabpanel1.js. I had to remove anything in gTabListIdArr and gTabContentIdArr that ended in numbers to fix the issue (none of the related pieces have numbers, if this isn't true for you be careful).Here's my question: How did those extra list items appear in the first place? I can fix this issue manually, by removing them from tabpanel1.js after it's created, but I'd rather know how it happened so I can stop it from happening again.