RoboHelp

Hi,My team is facing an issue with the WebHelp output generated using RoboHelp 11 (11.0.1.235). When we try to open the Output in IE 10 and IE 11, they work fine. But, when the Dev and QA teams try from their machines, the pages are just blank. This issue continues after integrating the Help with the application. The Dev team uses a RoboHelp patch (a .exe file) to perform the integration. Can anyone guide us on what is causing this issue? We are not quite sure if it is because of any settings or configurations or because of the patch used by the Dev team. We tried deleting the cache and history on IE.As we have a release coming soon, any help will be highly appreciated.Thanks.

I am hoping that someone can provide a simple solution for publishing problems that I have been having with responsive layouts when trying to publish multiple sites with conditional builds. Essentially, I want to be able to have an index page which contains links to one of two variations of the published sites which I called "general" and "specific". When I click on the "general" link I want it to open the site that was published using a conditional build for all of those topics tagged as "general" and when I click on the "specific link" I want it to open the site that was published using a conditional build for "specific."Here are the steps that I took to create the sites and can't seem to get it to link properly:Table of Contents, Topic Creation and Tagging ContentCreated a Table of Contents.Added 2 topics to the Table of Contents. The first topic I called "general" and the second topic I called, "specific".I then right clicked on the "general topic" and selected Apply Conditional Bu

I am new to RoboHelp and I have version 11. The premise is that I have inserted a map of the United States and I have placed and image map for each state to direct them to the individual state's topic I have created. But I want to customize each state's table of contents. Is that possible? If so how is it done? Any help is much appreciated.Thank you.

I specifically "upgraded" to RH11 from 8 to resolve this issue. I have installed update 4 (11.04.291) and installed another patch from this location: WebHelp issues in RoboHelp versions 10 and 11RH11 is installed on Windows Server 2003 R2. I am merging projects, a parent project and 2 child projects, using the redirect very helpfully supplied on Peter Grainge's website, and am adding the MOTW to resolve issues with customers using IE enhanced security and am manually changing the MOTW from <!-- saved from url=(0014)about:internet --> to <!-- saved from url=(0017)https://localhost --> (see previous post Navigation panes empty with Internet Explorer Enhanced Security enabled).  I have also tried generating the WebHelp without the MOTW with the same results.Despite having the latest version of RoboHelp with the latest patch (as far as I have been able to find on the Adobe website), the navigation panes are still empty in any version of Internet Explorer that I have (8, 10

I want my help window to operate just like Adobe's RoboHelp help: to open to what is essentially the phone resolution (including having the navigation controls at the bottom), but allowing the user to resize to typical desktop configuration. I tried just selecting Screen Profiles > Phone to my Screen Layout, but that produced bad results. I had to reimport the screen layout, because I could not seem to set it back to Desktop. I'm on Windows 8 and using RoboHelp 11.0.4.291 and a custom screen layout.Ideas?

Hello,I'm again I have one new problem.If I generate a printed documentation as *.docx file, RoboHelp is resizing my images.I insert screenshots in the topics und gave them new width and height values.If I generate the output as *.docx, RoboHelp take my image, keep the width, but resets the height to the original one. So I have horrible stretched pictures How can I solve this problem?Does somebody maybe know it?Cheerio,Denis

Do I need Roboserver if I purchase Robohelp if I intend to host help documents or release notes...

Recently upgraded from RH10 to RH11 and now I noticed that all my inserted bookmarks show up in the compiled file (web help) as non-working hyperlinks (underlined and blue).See the image. They should not appear as hyperlinks. Can someone tell how to correct this?

I'll be generating WebHelp through RoboHelp 11.  Can I successfully import an API document written in Markdown?

WebHelp generated from RH11 has empty navigation panes when viewed in IE8, 10, 11, and Chrome. Any solution other than going back to RH9? (This thread - https://forums.adobe.com/thread/1830443 - didn't help.) Thanks.

Every Filedialog has a combobox showing the recently selected filenames. But when I select a filename just via this combobox, the "Open" button does not get active.Win7x64 / RH11 / SP4

Hi, I am using  Robohelp HTML 8 and publish project to Robohelp server 8, I using the webhelp pro to publish, then I view the project from the IE browser , everything works fine, except that, when I click on the search tab, the text box is not coming out and I am not able to type and search. I am not sure where I did wrong, anyone has any ideas? thanks

I am using Robohelp to convert MS Word documents to SharePoint ASpx pages. It works well in relation to the conversion of documents and graphics, but my issue is that I do not want to use the Robohelp help frame (toc/index/search etc), I just want the basic apsx pages and their associated images that were embedded/ now linked.How can I turn off the frame feature?ThanksSimone

Hi - two questions for issues I'm working on after recovering a Robohelp project. Background, lost my hard drive and backup. Using my published webhelp and an older backup, I've merged them and cleaned up graphic issues. I'm down to a couple of things I still need to clean up. Note, after this happened I upgraded from RoboHelp 7 to Robohelp 11.A number of pages have the old topic templates, which have been replaced by master pages. How can I update all these topics at once? I know I can find individual topics, or select multiple topics and apply the correct master page, but it would be great to apply it to all at onceI found a number of URLs which are incorrect. I thought there used to be a way to replace the URL once, and have it update all related URLs at once? As you can see, there are a lot of them...

I just updated to RH 11.0.4.291 (Windows 8.1) and discovered a couple of issues with Responsive HTML5 output I hadn’t noticed previously: opened locally in IE 11.0.9600.17728, then clicking a topic link to display a PDF file in the viewing pane, there is no escape from the PDF file occupying the viewing pane. Clicking any TOC entry, any Index entry, running Search…nothing will replace the open PDF in the viewing pane. There is no “X” and there is no apparent way to escape. The Home button doesn’t move it, even the IE11 back arrow has no impact. This occurs with all PDF files (I tested this head-slapper with well over 30 different PDF files). The same project output as a WebHelp project? Everything works just fine as expected.Am I missing something here?Opening the Responsive HTML5 output in Firefox 37.0.2, all the generally accepted escape routes work.Thanks for any suggestions and confirmations.

I have been using RH7 and Map IDs.  I have upgraded to RH11, but I cannot figure out how to get my Map IDs to work.  In RH7 it was a simple URL call, .../roboapi.asp?Context=Map ID  What would the call be in RH11?

Is it possible to change the order of items that are found in the nav bar? I would like to create a custom button that is to the left of Contents.Thanks for any help!Steve H

The current solution is to use the following in the CSS.div.options {  position:relative;        width:100%;        left: 860px;        padding:2%;        background:transparent !important;However, this solution locks the icons to the right and they do not move when the window is sized:Is there a responsive method I can use to accomplish my goal?I am using RoboHelp 10.Thanks - Dan

RH 11 We don't want Help for devices, but are interested in creating Webhelp with a Multiscreen template style. Is there a way to do so?  For example, has anyone tried tweaking the "desktop" output to be Webhelp?Thank you

I have a publication done in Help & Manual (mh3) comprising parent and child projects. My goal is to convert the publication to Robohelp 11. I exported the master file of this publication to HTML Help, the result being a chm file. When decompiled this chm file with Key Tools, I got a multitude of folders. One of the folders contains a master hhp file, which I opened in Robohelp 11, thus creating an xpj file. (This xpj file generates Responsive output with all the cross-links intact (as per the original Help & Manual master file)). My challenge is that the xpj file is reliant upon all of the folders that were created as a result of the de-compilation process via Key Tools. Deleting any of these folders results in content being removed from the publication. I need to prune out the unnecessary folders, as - from a practical standpoint - it is impossible to work with so many folders. How can I reduce this folder structure to just one self-contained folder?Any help would be greatly

The ordered list on my RoboHelp 10 page doesn't appear in IE9. Most of our users are IE9. When I look at the HTML I can see it, so the content is there. I tried cleaning up the HTML and generating several times, to no avail. This is the first time I've encountered this problem, and I can't find anything in the forums.

We're having issues with some images not displaying after generating our project - any ideas?

Hey together,I'm using RH11, project language is german. Typing quotes in German it should look like this: „example“ (#0132 and #0147). But it does look like this in RH: "example" (#34). Is there any option or possibility to make RH set automatically the right quotation marks while typing?ThanksJulian

Hi, I am facing an issue with the Search tab of my Web help output. The search is performed only on a part of the text entered. For example, I search for a word "Planning", the results are generated for "plan". I search for the word "Table", the results are generated for "Tabl"I search for "corresponding", the results for "correspon" are displayed. Is this an existing issue? Is there any fix for this. Please help.

What is the trick to append a .HTT master page via scripting?  var ma = RoboHelp.project.MasterPageManager;  if (ma.count <= 0)  {      var path = "d:\\My_Documents\\My Projects\\My Masterpage.htt";            ma.newItem("My", "My.css", "my desc");  // does not create a new entry?      ma.importItem( path, true );            // does also not create a new enty?    }I also found a sample script "Master Page Import.jsx" which is also not appending a new master page?