RoboHelp

Responsive HTML5 in-context help links using robohelp_csh.js and the following function no longer work following upgrading to 11.0.3.The correct html page is displayed. The contents and index are displayed but are unresponsive and you can't navigate to other pages.var HH_DISPLAY_TOPIC = 0;var HH_DISPLAY_TOC = 1;var HH_DISPLAY_INDEX = 2;var HH_DISPLAY_SEARCH = 3;var HH_HELP_CONTEXT = 15;function RH_ShowHelp(hParent, a_pszHelpFile, uCommand, dwData){ // this function only support WebHelp var strHelpPath = a_pszHelpFile; var strWnd = ""; var nPos = a_pszHelpFile.indexOf(">"); if (nPos != -1) {  strHelpPath = a_pszHelpFile.substring(0, nPos);  strWnd = a_pszHelpFile.substring(nPos+1); }     RH_ShowWebHelp(hParent, strHelpPath, strWnd, uCommand, dwData);}  function RH_ShowWebHelp(hParent, strHelpPath, strWnd, uCommand, dwData){ // hParent never used. ShowWebHelp(strHelpPath, strWnd, uCommand, dwData);}function ShowWebHelp(strHelpPath, strWnd, uCommand, nMap

HI folksFeels sort of odd being on the asking end of a forum post and not on the "trying to help with an answer" end. But here goes!Can any of you out there point me to a public facing link of a help system on the web?I could have sworn that at one point, WebEx or GoToMeeting had their help as a RoboHelp WebHelp system. But I've looked and can't find anything at this stage. Perhaps they changed the delivery.advTHANKSance... Rick

Running RH 10 to generate and publish WebHelp, if I open the help directly from a browser, the Search function is fine. However, the application using the help opens it in a separate tab within its window. When I try to search for a string I know is there, first I get "No results". Then I try another string and I get "Unable to get property 'split' of undefined or null reference', referring to whfhost.js, and the help freezes.I would gladly fix this file if it were in the root folder of my project, but RH generates it in the output only. Does the application developer have to do something to fix it because it's happening on his end?

Hi.  I need to generate help that will run in IE 11.  I have TCS 5 with RH 11.  The TOC disappears like it did with RH10 output.  Does anyone know if there is a workaround for this?

We recently updated our software Help files using RoboHelp HTML 11.  Today our customer support team received a call from a customer that cannot access the Help files from his system.  He is using IE9 and an older version of Chrome, and cannot view Help in either browser.  The customer refuses to update the browser on his server, presumably because he's afraid something else won't work if he does.  I can sympathize with that, since there are certain applications on my own system that are incompatible with IE11, so I've had to roll back to 10. So, I know the files work on IE10, IE11, Firefox and the latest version of Chrome.  Searching through the discussions, I found one that indicated that RoboHelp 11 required IE9 or above; if so, it's odd that it won't work. Do you have any suggestions of what I can do that might help the customer? 

Hello,I recently published my first help project using the Responsive HTML5 format. Despite some issues with a corrupt screen profile template that led to some initial display problems (font in header not displaying properly), all seemed to be working OK with the project. I've recently learned from our QA department that the help file does not display properly in IE 7 or 8, which we are responsible for supporting. A number of different errors get generated when attempting this (see below).Webpage error detailsUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; WOW64; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)Timestamp: Fri, 12 Dec 2014 14:25:49 UTCMessage: Object doesn't support this property or methodLine: 6Char: 6995Code: 0Message: 'undefined' is null or not an objectLine: 6Char: 213Code: 0Message: Object doesn't support this property or methodLine: 2Char: 1Code: 0Message: 'rh.model' is null or not an objectLine: 8Char: 1Code: 0Message: 'r

In Rh11, can you enlarge the font inside the pods in a project? The font is small and hard on the eyes!

OS = Win 7Rh Ver = 11My goal: To generate two different CHMs that has its own branding (proprietary verbiage in Footer section) appear on bottom of help topics located on the Online Help window (CHM), WITHOUT using the old configuration (mentioned below).Current configuration (Old): A single Master page with a Footer that has Product B proprietary verbiage. Note, this master page is used for both instances (Product A & Product B). What makes the two products (Product A and Product B) unique during the generation process showing this header, it is using a Conditional Build Tag over the verbiage in the footer section hence, trigger by the “Conditional Build Expression”. Picture below shows the HTML Help Options.Since the inception of Rh 11, we now have the optional to use multiple header/footer master pages for “Print Documentation” hence; I can assign a specific footer for Product B and in theory, I can remove this footer section. Questions:If I remove the footer verbiage, how can I

Using RoboHelp 11.0.3.268, I'm testing the Responsive HTML5 layout as a potential upgrade from our current WebHelp SSL. The one thing I cannot find in configuring the SSL is the option to force the output to lowercase like what is offered in WebHelp and other SSLs. This is a critical project requirement because our team authors on Windows, which is case insensitive, and we publish help output to UNIX web servers, which is case sensitive. Thanks,Alan

Hi,We're using RoboHelp 8 to generate web help files. However, the output generated seems to be incompatible with Google Chrome version 39.0.2171.95 m. The output appearing as a blank page and the top frame is flickering in Chrome.Though it's working fine with IE 10 and Firefox.Another thing I have noticed that in the production description given in the RoboHelp 8 at Adobe website doesn't mention anything about Chrome. Adobe RoboHelp 8 * What’s new in RoboHelp 8So could you give us a confirmation on RoboHelp 8 compatibility with Chrome? And if it is compatible, which version? Does it require any patch or update?Note: Our company wants to stick to RH 8.

I haven't used RoboHelp for years, but I am evaluating TCS5 for my company. I'd like to ask, is there a way to link a demo into a topic (like "show me") that will only appear if the user wants to view. I can see how to import the demo but it starts as soon as the topic is opened.Thanks

HTMLRoboHelp HTML 11, with linked Word document.The pictures in my linked Word document need caption around them, and the standard text boxes and callouts didn't work well. I just hit on alternative: I can make a Word table (with no borders so it seems invisible), then have the picture float behind it, and finally enter the captions in selected cells of the table. When I add shading to those cells, the effect is of colored boxes of text floating in front of the picture.It works fine in Word, but when I pull it into RoboHelp, the floating picture doesn't always stay where it should with respect to the table or the rest of the page. In View it's in the wrong place, in Responsive HTML5 it currently appears okay, and in Multiscreen HTML5 it disappears completely. Can anyone help?  Thanks.

I'm attempting to create online help sourced from a FrameMaker 10 book using Robohelp 9 and Web Help (primary layout).The text is interspersed with numeorus small icons which, in the FrameMaker documents, are .bmp images inserted into anchored frames in the lines of text.Most of these icons were imported by reference into the FrameMaker book's chapters. Some were copied from another FrameMaker book and pasted into the present book.Many of these images are turning out blank in the finished Help project.Robohelp seems to convert these images into JPEGS.In the source FrameMaker book, the images which appear OK in the Help project have Object Properties including: Facets: FrameVector   JPEG ... Referenced File: No FileThe images which appear blank have different object properties there: Facets: DIB ... Referenced File: (address of the image's source file)How can I fix this and make all of the images appear in the Online Help?

Hi All,I would like to insert coloured circles containing text in my help project to point out tips and key features but can't seem to figure out how to do this, Does anyone know if this is possible and how I go about it?Thanks,Louis

We are moving from Robohelp 7 to Robohelp 9.  We realize that Boolean operators such as NOT are supposed to be working now, but we do have times when we might find ourselves using search terms that include the word "not" on its own.The problem that we are finding is that if we search for something like "office not installed", because that phrase is part of a specific error message we might be trying to locate, we are getting the error, "The words you typed is not a valid expression" [sic].We have tried making modifications to the Stop Words and Always Ignore words and can't seem to find a solution.  We do need to be able to search using the word "not" as a regular search term.  Even as a Boolean operator (NOT), we are getting the same error.  Searching for "office installed" will get us the result that we want, but we have a team of users who will definitely instinctually search using the word "not" since it's part of the error they are searching for.Thoughts?

I have been unable to find anything on this issue so please forgive me if I overlooked it someplace.I am working on a webhelp project in RH0 that uses a LOT of drop-down text.  One of the issues is that I can't find a way that it's possible to expand or collapse (i.e., +  or) - all instances of drop-down text in a topic once it's in the WebHelp output.Thanks!

RH11 | WebHelpI'm receiving the message "Cannot open illegal or empty URLs" when I open certain topics in one of my projects. I can click OK and the topics still open, but I'm unsure why this is happening.Has anyone seen this before?ThanksJonathan

Hello,i need to deactivate RH 7 (inside the Technical Communication Suite) from my old PC but there is a connection problem during the deactivation process:I check my Internet connection and it's ok, I try to deactivate temporarily the firewall and the antivirus, but it isn't the right solution.I try to deactivate the product from another program of the suite, with no results.REQUESTHow can I deactivate it?Thank you to all

Is it possible to continuously number all tables throughout a single document? Autonumbering feature only helps in case of a single topic. For each consecutive topic, the numbering seems to restart from 1. I'm looking for a solution that could help me use autonumbering for all tables across the entire document. Please help. Thank you. 

I work on the development and support of a software package.  We have to deal with the mistakes that will surely crop up in the documentation.  Our user's guides are written in Microsoft Word, but as the number of equations and length of the documents increase, they are getting increasingly difficult to manage.  In particular, it's difficult to have multiple people edit the documentation and tedious to post updated versions. We are considering purchasing RoboHelp, however, most of our employees use Linux/Unix machines, but one or two use Window's machines.  I see that the requirement for RoboHelp is a windows machine.  I'm wondering if we could install it on one of our employees' Windows machines, but then have others edit it through a web interface on their Linux/Unix machines. Is this possible with RoboHelp? Thank you for any help you can give.  I searched the forums with various search strings before posting, but didn't not find the answer.

In the images folder within my project, I see these 'icons' but don't know what they mean.What does the green check mark indicate? What does the red X mean? I've search the documentation (.html pages) and found nothing that explains the meaningAny help is appreciated.Thanks, Mary

Hello - I am trying to stop specific words and symbols from appearing in the search area of a Section 508 Compliant output. This is what I tried: Edit > Search Metadata > Stop Words. Then I clicked New and typed the word or symbol in the stop list and clicked OK. When I publish the 508 compliant project, the words or symbols still appeared in the search? When I look at the stop list the words or symbols I added are still on the list. I also noticed that the default Stop List and "Always Ignore" Words (for example: a, and, the...) are also appearing in the search of the published project?I checked a different project with the 508 compliant output and see the same result. Are there different, or additional steps to get Stop Words to work in RH11?

I am new to RoboHelp 11 and we've a release looming over us. The web help output files are not loading on other computers but are working fine at my end or my colleague's system (we both have RoboHelp installed in our systems)  We used Robohelp 8 for the previous release and upgraded to the latest version particularly for this release.  After integrating web files into the application, the developers found that the files are not compatible. Now we've too short a time to downgrade to Robohelp 8  Can anyone give us a suggestion on why output files are working on certain systems but not on others. Is it because I have the source files on my machines and others don't?

I am running RoboHelp 11 and MS Word 2013 on Parallels running Windows 7.When I try to generate a Printed Document, I get a message saying that RoboHelp can't wind Word.I tried installing Word then reinstalling RoboHelp but that did not solve the problem.

First off a new year wish from a long time Robohelp user --  "Adobe quit breaking things and if things get broke - fix them quickly so your customers are provided with a stable product!".I used Theme black ... no customization except font and logo change. So now when i publish my project to a server... it does not show text below the content holder. I tried the solution on one of these posts to add the following  to layout.css (which I think is replaced with layoutfix.min.css).div.contentholder {  overflow-y: auto !important;  -webkit-overflow-scrolling: touch;}iframe.wTopic {  width: 99% !important;  height: 99% !important;}Issue 1 - (no scroll /cut off pages)Above  solution worked fine for the content (topic) pages on devices and desktop but still does not work for the rest of the template (search pages, index, glossary, and TOC) on devices. Works perfectly on the desktop.Issue 2 - Century Gothic Font is substituted (I think for Times New Roman)The