RoboHelp

Hello All-I am using RoboHelp 9  (9.0.2.271 specifically) to create a product WebHelp for my company.  I am having a problem with the display of the actual WebHelp in a browser and I am hoping someone may have a solution for me.When I generate my help file in MS Explorer and it opens the index page as usual (1), it has a second vertical scroll tool (2) which I don't understand:When I attempt to move to another topic in the file (3) it always opens blank no matter which topic I choose:If I press F5 and refresh the help file, the topic then appears (4) but so does that mysterious second scroll tool (5). Also, if I then attempt to move on to a third topic, it will also be blank and need to be refreshed to make it appear. I have no idea how to fix these issues. Does anyone have any advice?Thank you for your help-Michael

While importing Framemaker files to Robohelp 11, I want to hide images. How can it be done?

I've searched and not found any other results with this particular issue.When I publish my files in a Responsive Layout I have the following set:Output Folder and Start Page (went back to using Index but generally have a unique name for the start page)Default topic was selected using the SELECT buttonTable of Contents is identifiedWhen I Publish, that start page does not display the TOC. I have to select CONTENTS button/link to display the TOC. Previously, my files would display the TOC with the Start Page.Additional Note: When I select another page, the content moves to that new page, but the TOC disappears again and I have to select the CONTENTS button again to view the TOC.What setting am I missing? I've searched Help, I've searched the community as I am sure there is a simple setting for this that I am missing and found nothing that addresses this. I do see the TOC once I select the Contents link/button on the page and can navigate, so it's working, just not displaying by default w

I have been working on a new project in RoboHelp 10 which has a .CHM output file. In the Window Properties dialog for the output I have selected to add a button (Button 1) to the toolbar which is linked to a pdf document. (We have done this many times before in earlier versions.) For some reason I cannot get Button 1 to appear at all. I have tried creating another window and using that instead, and even recreating the project with just a single topic, but to no avail. Other changes I make to the window (size, other features) work fine so I am definitely using the correct default settings to generate the project. If I use Button 2 then I see the button but can't find the pdf, even though I have put it in the root file of the project as normal. Has anyone else had this problem, and do you know of a solution?

The RH Server Help only provides instructions for working with RH Server from RH HTML 7-9. Since the Help was updated in May 2014, I was surprised not to see RH 10/11 in the Help.Thanks very much.Carol

RH 9.0.2.271, Word 2010, Windows 7, 64-bit PCThis is an intermittent problem occurring in the Word output. The WebHelp is fine. In the following image you can see that the subscripts worked in the early part of the paragraph, but then split.Here is the html:<p>where <span class="EQN_Char">q</span><sub><span class="EquationText">tot</span></sub> is the total rate of heat transfer (which you supply), <span class="EQN_Char">k</span><sub><span   class="EQN_Char">c</span></sub> is the laminar thermal conductivity of the primary fluid in the cell, <span class="EQN_Char">ρ<sub>c</sub></span> is the density of the primary fluid in the cell, <span class="EQN_Char">C<sub>Pc</sub></span> is the specific heat capacity of the primary fluid in the cell, <span   class="EQN_Emphasis">V<sub>c</sub></span> is the volume of the cell, <img

I published my RH 10 Help documentation and it's available on the internet. It looks good, everything works, pages display well. I have however had the comment/complaint from my team that people cannot save web pages properly in any browser using the File/Save option. In IE (I'm using IE 10), choosing File/Save As... allows me to save the file as .htm but when it is opened, the file is empty: all there is inside are the HTML open and close tags.I don't know why they would want to do it but I've been asked to find out why it won't save as a full page, and if I can change that.Thanks for the help!Helen

When I open the chm from the in Robohelp 8 project window the Glossary tab and entries are correclty displayed. However, ehrn I open the same chm from Windows Explorer the tab displays but no glossary entries are listed; the glossary tab is uniform grey with no list pane. Any ideas on why this is and how to fix it? Thanks, Duncan

I have been using RoboHelp 8 for about 3 years. I received a new work machine, so I had to reinstall RH8. Installation went fine, but now when I try to open existing RH projects, I get a message telling me that "this project is from a newer version of the program." I know this is not the case. Any thoughts or solutions are appreciated. Thanks!

I created an epub ebook using Robohelp 11, but I cannot get the file to pass epub check on this epub vaidator: EPUB Validator (beta) I get the following error: "External DTD entities are not allowed. Remove the DOCTYPE." Does anyone know how to resolve this error? The ibooks store will not accept the content with the error in the file.

I am not sure how to describe this as I am not sure what the trigger was to cause this, but here it goes:First of all--I was transitioned from a Virtual Machine to a Desktop to gain better results from using my Adobe applications and reduce issues.I am on Windows 8, 8 GB RAM, AMD Radeon Card with 4GB vRAM.I loaded RoboHelp 11 and my Creative Cloud applications onto the desktop machine and moved my files over the desktop from a server drive.I have been working for a couple of days in RoboHelp and "Published" last night. That crashed and I realized I needed to remap the drives. The server drive wouldn't remap so that publish crashed a second time, but the local publish to my desktop C: drive indicated it had been successful. I didn't reopen the files at the time as it was end of day last night.I went home.I came back this morning and when I opened RoboHelp and my project, all the topics had the project title preceding the topic title in Project Manager AND every single topic now has the

We localize our documents in many different languages. When I was using RoboHelp 10, I had no problem opening the localized RoboHelp file and viewing it in that specific language. However, after updating to RoboHelp 11, the languages do not display correctly (all characters are just boxes). Any thoughts about how to fix this? All source files are the same, just opened in RH11 instead of RH10.

RH 11 Webhelp Our master page footer text looks good in a shaded border, but there seems to be no way to set the distance of the border from the Help content. I was able to set the distance by 1) removing the shade & border and 2) selecting the text and setting the paragraph Spacing Above to 18 px.  It looks fine, if plain. Is there a way to: set the distance of a footer border from the Help content (the border is a footer property and doesn't seem to be selectable), orbetter maybe, set the footer at the bottom of the user's browser windowAlso, is 18 px deemed a good Space below content, or has someone seen a different recommendation?Thank you

Hi All,I am using FM11 and RH10. I have created the RH Template so that I can publish HTML5 Help directly from DITAMap in FM11.Everything works fine except that the browse sequence does not appear. Is it mandatory to import/link the FM Source - DITAMap to Robohelp to display the browse sequence.Can someone help me with a workaround as I do not want to import the entire help source into RH, when its so easy to publish it directly from FM11.Thanks in advanceSharada

Presently, i am using the Robohelp 5 version. The chm feel and look of this version is very outdated and doesn't give a modern appearance. I have visited other forums, but the commonly used methodology is to create a webhelp with the new skin settings and then convert to chm. But, this facility is not available in this version. Can you suggest any other solutions for this issue.

I'm using RH10. I can still run scripts, for example the word count script, but I cannot edit existing or create new scripts. The ExtendScript IDE just does not appear. No error message. No freezing of RH. Nothing. It did work. I don't know when it stopped because I didn't use scripts often. I've looked at everything I could find on-line. Anybody have any ideas?

I recently upgraded to RH11 and I cant view any external URLs from within the URL folder.  The VIEW option is greyed out. How do I get this to work? What am I missing?  I need to be able to open URLs from within the project without previewing a topic. This functionality was available in RH9.

Using RoboHelp v9.0.0.228 I have a master project which contains several merged TOCs and indexes for other CHMs. This has worked successfully for years, but has now stopped working in our translated CHMs. I have checked all the relevant settings and they appear to be correct. The English version still works correctly. Can you help please? Many thanks.

RH11 | WebHelpWe've been using RoboSource Control successfully for the last 12 months, but recently we've noticed that on the File Status tab in RH a large number of files have a status of "New version available". In addition, we've noticed today that the link between our projects and RSC is no longer working. The strange thing is that my colleagues and I can still open projects that are in RSC, and get the latest versions, but it still thinks there are newer versions available and any changes we make aren't being reflected on the server, i.e. we can't see each other's changes. I've tried disconnecting one of our projects from RSC and re-adding it, but it makes no difference.Has anyone encountered this behaviour before?We've been upgraded to Windows 8 recently and we've also upgraded our projects from RH10 to RH11. Could this be a factor?Any help would be much appreciated.UPDATE: It looks like the changes are being updated on the server, as I can right-click a file in source control th

I am running Robohelp 10.0.1.292 on a Windows 7 64-bit with 4GB of RAM. I have a Robohelp project with 1,969 topics from which I've successfully built three WebHelp outputs, but when I generate a CHM file using the same conditional tags as one of the WebHelp outputs, Robohelp consistently crashes on the same topic and produces two crash events in my Windows Event log: Event #1RoboHTML.exe    10.0.1.292    51493787    mfc100u.dll    10.0.40219.325    4df2e0e6    c0000005    0005cb9b    f64    01cfa2a229b521c5    C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\RoboHTML.exe    C:\Windows\system32\mfc100u.dll    e6b660f9-0e95-11e4-b500-001d0935163c Event #2RoboHTML.exe    10.0.1.292    51493787    ntdll.dll    6.1.7601.18247    521ea8e7    c0150010    0008482b    f64    01cfa

[RoboHelp 9]  Before building my CHM, I need to find out if any linked graphics are missing from the project's \graphics sub-folder. Is there any way I can make RoboHelp report missing graphics? The Broken Links report doesn't care if graphics are missing, only if hyperlinks are missing their targets. The Image Report just lists all the images referenced by the topics, but doesn't test if they are actually present in the required location.  And if I build the help, the OutputLog.txt does not report that an image was missing.  Any ideas how to detect missing images, before my CHM goes public?

Hello, Here is my issue:1) I import files via the project view (right click > Import > Select HTML files). 2) Files are "imported", including related images. 3) Although the folders in which the images are located are imported and shown in the project, the HTML file is missing from the project list. 4) When I attempt to re-import, the system complains that the file already exists in the project. I've attempted to delete the CPD file and reboot. No luck. The files still don't show up. When I create a page in the TOC and manually write the file name, the page shows up.NOTE: The pages all have a .html file extension (as opposed to .htm). This hasn't been an issue with other pages, however, which have .html extensions but still show up in the project view. TIA

Our clients are having trouble printing readable documents from the generated .CHM we provide. Text and images are being cut off and nothing I do to manipulate print settings will offset it. Any recommendations?

I just upgraded from RH7 to RH11.All topics in Design Editor appear as though the style sheet is not applied.The Normal style appears as Times New Roman - 12pt font, but it is defined in the style sheet as Arial 10pt.Hyperlinks appear in the correct font type, but 12pt instead of 10pt.Headings seem to be the only styles that appear correctly.When I preview the topic, or view it in a browser, everything looks correct, as it is defined in the style sheet.Is there some new setting for Design Editor, like "Ignore part of the style sheet"?Thanks...