RoboHelp

I am trying to create a custom title page with a background picture covering the entire page. Since the image should only show on the title page, I used “Format > Topic Borders and Shading” to add it. The image should cover the entire title page in MS Word and therefore has the same size.(If this is important: I am not using a master page for the title page and the header/footer settings are set to “none” when generating the print output.)When I generate the printed documentation, the background image does not show. When I preview the title page in the Section Layout right before generating the printed documentation, the title page still looks perfect.What am I doing wrong? I’d appreciate any advice. Mr. Fox

When I compiled my help project, using the WebHelp option, RoboHelp 10 generated code with unknow property name, which results in garbled text on one of the pages. Does anyone know of a solution to this problem, or why it happened?Thanks!

Hi all -This is how it started:The sysadmins (unexpectedly) had to reimage my computer a few weeks ago. We were able tor reinstall everything thanks to Carbonite, but since then there have been some issues with RoboHelp. The first time I generated the project after the new install, the ToC was missing and opening the Help in our software caused the program to crash.This morning, I figured out it was the Default Window setting in the HTML Help Options window (Under Single Source Layouts > Microsoft HTML Help, right click & select Properties). For some reason, RH is setting the NewWindow type as the default window type for HTMLHelp output. This is incorrect - if you see in the screenshot below, this window type is for the WebHelp Pro output. RH should have the default type associated to 'main.' HTML is on the left, WebHelp is on the right.  I guess what I'm looking for is this: how do I make the 'main' window type the default for HTML Output, aside from changing it in the HTM

I have applied fixes from Adobe for Blank Topic Panes in IE10 and a blank TOC in IE11. The instructions indicate the fixes should be made in folder RoboHTML which I have done with no solution to the problems. I am wondering if I should apply the Adobe fixes to folder RoboHELP since I am using RoboHelp 10 for Word in a Windows 7 environment. The reason for the question is that the data structure appears to be the same under both folders and the RoboHELP folder does not seem to be present in a RoboHelp 8 installation of HTML without Word.

Hi I am using FM11, RH10 as part of TCS 4.0.I am creating a settings file that will be used by team to generate WebHelp outputs. In this, I want to change the default Times New Roman font of breadcrumbs to Arial. While I am aware how to set that during publishing, I don't want to take that approach because I don't want my team to fiddle around too many things during the publishing process.In the RHStyleMapping.css file I used to create the ISF, I saw the breadcrumbs option and changed it to Arial. However, that did not help.Is it possible to achieve what I am trying to achieve? If yes, please advise me how.Thanks.Sreekanth

I'm printing my help document from Robohelp 11 to Word and I'm getting what looks like merge fields in the text, usually in the headings.I think they may be index keywords.How can I get these fields out of my document?They do not delete if I select and press the Ctrl F9 keys.Thanks.

I have been wrestling with generating a word file (or PDF file) from my project.  I ended up configuring the Printed Documentation SSL to generate individual documents and create a master document.  Finally, my RoboHelp stopped app crashing while I ran it, but now I have this whole laundry list of issues that prevented the process from successfully completing.  The first on the list is "Failed to build 'Title Page'...".  There are also a bunch of "Failed to save the Word Document after appending a malformed topics:"Can anyone help me understand how to correct either or both of these issues?Thanks -Kerry

Hi. I have RH11 and I'm working with topics that I imported from FM12. I just discovered a lot of phantom classes that start "FM_SC", followed by several numbers, sprinkled throughout the text, as shown just below in the quote. Any idea what these are all about? It seems like they can be safely deleted, but I'm not sure. If safe to delete, are there any tools that can delete them en-mass?The main downside to these classes is that when I click on text that follows one of these items, the highlighted style in the Style tab becomes unselected.Thanks in advance.<p class="FM_Body">The Electronic Program Guide (EPG) provides subscribers with frequently updated scheduling information for each channel the subscriber receives. The programming and scheduling information is obtained and ingested automatically from an EPG provider, such as Gemstar and Tribune Media Services. <span class="FM_SC5286726">Metadata for local channels is created through local data files and loaded into

Hi,My organization is using RH9 for a Webhelp project.  My company and our client are restricted to using IE9 for the online help I have created for this project, and our OS environment is Windows 7.  When I generate using the Webhelp layout, with the TOC, Index and Search options chosen, my resulting browser window shows two frames.  Left for the Contents/Index/Search and right for the content.  In the left panel, there are three links at the top for Contents, Index and Search.  When I click on the Search link, the only thing I see is the alphabet A-Z (which are links to filter items beginning with these letters (much like the index link) and a list of what I would say is garbage.  For example, if I click on H, I see items like "half 1 2 3" or "held" or "honor # 1 2 3 4 5 6 7 8", etc.  If I run my cursor down this list, I notice that maybe the word honor is a link.  If clicked it brings up one of my topic pages.  I can also click on the ran

Using:RH Html 11Windows 7I have a 2 part question on the Link Convertor Script:1) I can't get the link converter to run within my project. I can edit/save the script however it won't run. I checked this against a version of RH9 I had installed on the same project and was able to run and replace no problem on RH9, RH11 i'm having issues. Anyone else experience this?2) How do I change the redirect link back to an existing help page within my manual? I have a few thousand links directing to our website that we want to repoint into the imported content page. Can I simply insert the file name in the redirect link? i.e.VAR newlink = 'page.htm'Or do I need to include the path as well? Thank you for the help

I had RoboHelp 10 on my Windows Vista machine, a volume licensed copy that I downloaded and installed locally, and it was running perfectly. Then, per company policy, I had to upgrade to Windows 7. Did my backups, upgraded and now, when I try to install the previous version of RoboHelp 10, it asks me for a license number, which it didn't the last time I installed. So I went back to our repository and downloaded the install of RoboHelp 10 that is there, ran it to install it, it goes all the way through the command window, tells me the install is finished and to press a key to remove the temp files, I press, the window disappears and there is no RoboHelp 10 in the Start menu. I tried rebooting to see if it would appear: it is not there. Ended up trying this twice with the same result.I'm desperate as I have something to turn in shortly so I installed the trial version for 30 days to buy myself some time until I can fix this. Any ideas?Thanks.Helen

Hi all,I need to create an online help system that will run in an old version of Netscape, on an HP-UX machine. I tried generating Webhelp, but it will not load. Is there a Robohelp SSL I can use that is just plain HTML (no Java)? I would prefer to have an online help that has a Contents (navigation) pane on the left and the content in the right, if possible.I can use Technical Communication Suite 3, 4, or 5.Thanks.

We recently installed Robohelp Server and while the admin client recognizes our published project, the searched term reports return 'no data found'. Is there additional configuration that needs to take place?Thanks!

Hello all,Using RH11 to create context sensitive WebHelp for use with apigee-to-go console.Console allows URL calls to launch help in a new browser window (named within the help project).  Works fine except that the browser help window does not regain focus when subsequent context calls are made from the application.Steps:With application running in a browser window, I click a help link.  New browser window opens with correct help topic displayed.Return to application without closing help window.  Application window takes focus; help window moves to back.I click another help link. Help window does not regain focus.  However, it DOES move to the correct topic.I've tried lots of things.  Nothing seems to fix this.For reference, my context call looks like this:http://<URL>/index.htm#<id=37>>wnd=HelpPopupThanks for any help anyone can provide.Jeff Seltzer

I'm generating my help file using RH 9 Air Help (locally-installed) and trying to wrap my head around the behavior of when there's an updated version of help. When the user initially downloads the help to their desktop and when the help is opened each time thereafter, does RoboHelp point to the server (location of help files) each time the user opens the help from their desktop, or are the help files downloaded to the user's desktop? (The latter doesn't seem right if I can auto-update the help contents for locally-installed help.) And if there's an update to the help file, the user is notified of the update, correct? I've worked with RoboHelp (mainly WebHelp) for several years and love the look/feel of AirHelp and its capabilities. I'm just stumped on this one area--one which I need to be ready to answer when I speak with our developers tomorrow. Please help!

HI everyone. Easter wishes in advance.I have a problem while importing word document to Robohelp.Version - MS Word 2010Robohelp 9While I import word document to Robohelp after mapping styles, my heading styles are getting tagged as bookmarks in RH.I have customized word template along with customized RH css. How can I prevent the headings (all the heading level used in a document) getting tagged as bookmark after I import word docs to RH.If there is no solution is there any solution to remove bookmarks at one go from RH.Help would be greatly appreciated.Thanks

We are writing documentation in Robohelp. The language  we are using is Norwegian.When exporting the help from Robohelp, the exported file structure will contain the name of the folders and topics. Some of our topics has Norwegian characters e.g. "Søk". Since the environment settings differ on the servers (language and character encoding) the name of the files in the file structure will be renamed if it contains any kind of Norwegian characters, e.g. the topic "Søk" will be renamed to "Sok" at the file structure.Are there any kind of solution on this issue?

Can custom fonts be added to Robohelp HTML version 11?     

Hi all,I am not sure whether this is a bug or can be fixed. When I import from FM using chapter title paragraph styles for breaking the content into topics, then RH inserts the resulting file names into the topic as <title> elements and not the title names themselves.This is no problem as long as you can use the default naming convention (i.e. heading and filename identical). For some output formats hovever it is necessary to use a different naming convention to avoid non-english characters in file names. In such a case I use <n> as naming, resulting in files that have ascending numbers as file names.Now I receive e.g. a topic with the h1 heading "This is my topic", the filename "123.htm" and the HTML title "123". That is very bad because in the search results e.g. in Javahelp the HTML titles are displayed, resulting in unusable search results.Do you have any suggestions how to avoid this dilemma?Robert

My team is running into a problem with auto generated lists in RH10. When you create a bullet/numbered list in RH or import a document with bullet/numbered lists, the lists show up correctly in design view. However, once you view the topic in a web browser, the bullet points and numbers appear to the far left. Anyone have any ideas on what's going on and how we can fix this? I've included images below.Design view (shows correctly):Web broswer view (issue is appearing in both IE and Chrome):

I have tried to create a silent install for Adobe Roboehelp 11 using AAMEE v. 3.1 but after inserting "product installation folder", "package name" and "save to" and choosing "next" the picture just greys out.If if choose "next" again I get to the options page but it is empty.I tried using an older version of AAMEE and here I can create an unserialized build but it wont accept the my license code (which works fine if I install manually)Does anyone know how to solve this?I am using Windows 7 Enterprise Edition 64 bit.Best Regards,Christian Roejbaek

Please help - this issue is sapping up valuable hours and I can't find a solution. I've created a nice new responsive HTML 5 layout in RoboHelp 11 - however the Title Bar font is not rendering the size as stipulated in the editor. This seems to be project specific as I can use stock and other Screen Layouts with the same result. I exported my custom Responsive Layout into a new project and it behaved as it should.The generated result I get (illustrated above) has an incorrect font size in the Title Bar, the point size of this font should be much larger. I've checked through just about every project setting and I have no idea why it is doing this.Doing the same with the stock Responsive Screen Layout:Is someone able to shed some light on this, your recommendations would be greatly appreciated.

Hello - I am trying to migrate an entire help system built in "Doc to Help" over to Adobe Robohelp as seamlessly as possible.Any/all comments or suggestions are appreciated. Thanks everyone - Cheers, Keith (techwriterguy)

I purchased Adobe Technical Suite 2.0 several years ago and it's worked super on my Windows XP PC.  I've installed the suite on my new PC with Windows 7, but when I try to open a help project using RoboHelp 8 I get the following error message:"This project is from a vewer version of the program. This project is no longer compatible with this version.  Please make sure you have the newest version installed."My department cannot purchase a newer version of Adobe Technical Suite this year, so I have to continue using RoboHelp 8.  Please advise as to what I need to do in order to edit my current Help Projects using RoboHelp 8 on my new PC with Windows 7.Thanks!

Hello,I am contemplating creating a new project from scratch from the monster that my current RH9 HTML project has become. I would appreciate advice on whether this is the best approach and if so, how to proceed. Here is background:I have an RH9 HTML project with 3500+ topics. This project was created with the first version of RoboHelp, back in the Blue Sky software days, about 15 years ago. Each time the RH software was sold to a new company, we ran into major issues with conversions and upgrades. The project kept growing and several times we ran into problems that had to be escalated to the top levels of support with the current owner of the software. Many times the best we could do is create workarounds. The number of files created over the years for this project has become enormous and I'm sure there are many which could be safely deleted but I'm not sure how to find out which ones without lots of trial and painful error.The most recent issue that came up was the sudden disappearan