RoboHelp

Hi I want to create topics and instead folders are being created. Has anyone had a similar issue?

Hello everyone! I've recently started using Robohelp and came across a little problem. I need to make a FAQ that's already written and has a general structure to the questions. When I make a new topic in Robohelp it arranges the topic in alphabetical order, but I need it to be chronological. Is there a way I can do this? Do I need to make a folder in a folder?

Hi, i attempted to generate a PDF output, but the process went on for hours. In the end i decided to cancel as it obviously wasnt working. Any ideas ? TIA

Hi Team,I'm working RH 2020 and using frameless output for all my contents. I use glossary term feature for definitions and I have a query on the output of glossary.For ex: I have a glossary Batches and I have given the definition and added the glossary term into my content. But in my content I have a keyword as Batch. So when I merge the glossary term with the content, the keyword Batch changes to Batches. So is there any way to make the remain the same even after merging the glossary term to the particular keyword. Apologize for this huge para. Could someone please help me with this?I have attached a screenshot for reference purposes.Thanks in advance,Avinash S 

I've created many snippets in my Master Snippets File. I did not place them in topic pages yet. Is there a way to print my snippets in the snippets pod? 

The image below has been assigned the NPX LR conditional tag. But there is no color indication. Where can I go to get that to show up?    

Several issues in the attached...1.  Make a two-digit number line up with one-digit number in a list (yellow)2. Make a multiple-line indented paragraph line up at the left edge (light blue)3. Make list items that spill over onto multiple lines line up on the left edge (green, may be the same answer as 2.)Thanks.  

Hi, we've been having some trouble trying to move the search box to the blue "toolbar" below its default position (see picture below). Is there a way to do this in RoboHelp (possibly by modifying some source files)? Moving what seemed to be the search box element in HTML did not work for us (the search icon was not visible). We're using RH 2020 with the Oceanic skin, using HTML5 output. Thank you.

Frame 2020 uses RH2019 components, but I need its output to blend into a Robohelp 2020 output using responsive help. When I import the Frame book into Robohelp, I cannot get Robohelp to honor the filename markers so that Robohelp uses the specific filenames I need.  Does anyone know how to get Robohelp to honor the filename markers (I've used a custom marker and PageBreak markers, neither seem to work)? Or, does anyone know how to use scripting to get RH to rename files? If I can get that to work, I can write a script to get the new filename from within the html files. Robohelp 2020.7, FrameMaker 16.0.4 Thanks!

Curious whether Adobe plans to have any sort of presence at next month's Society for Technical Communication Summit conference (Chicago/Rosemont). I've attended this conference multiple times in the past - including Adobe's Tech Comm Tools Workshop - and while making arrangements to attend next month, noticed that Adobe doesn't appear to have ANY presence there - sponsorship, workshop, or booth. I realize it's not directly a RoboHelp post, but I thought it was at least somewhat related and that some others might appreciate any insight as well. Thank you!

Hi all, I was generating PDF documents prior to updating to version 2020.7.46. I was running whatever version was previous to that. Before updating, documents included a table of contents - and worked perfectly. Now, all documents are showing blank contents pages, as shown below. This is a showstopper, as it's preventing us from being to generate any PDF guides from the system. Is there a workaround for this?   

In nearly,I buy the robohelp 2019,and I test software on the 2020, there are setting different.I would like to upgrade to robohelp 2020,where can buy it?

I am a new RoboHelp user und I want to import content written with Word 2013 into RoboHelp. I'm using RH HTML 9.0.2 and MS Word 2013 (Office 2013) on a Windows 7 professional computer.When I try to import a Word-Document (I downloaded and used the example document from Peter Grainge and also tried other Word-documents) I get the following message:"A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."What can I do?

Hi,We have two projects with their respective frameless outputs. In the header of project 1 we see this entry:<meta name="template" content="../assets/masterpages/DV_Template.htt" /><meta http-equiv="Content-Type" content="text/html; charset=utf-8" />in the <head> tag. Project 2 does not show this for some reason in the <head> tag.Would that be a problem in anyway? Anything related to caching etc.?

I've been using the Preview mode successfully but today it displays a Filters pane with Expand All Text and Collapse All Text buttons. I can't close or hide it--I can't get the Preview mode back.

Hi,I need to create a table where the first row is the table header and it has a different style; for example, it has a background color, and the text is bold and centralized.Also, in the PDF output, I want the table header to repeat if the table breaks between pages.  I define a style for the <th> tag and then applied the Convert to Header option on the first row. The style of the <th> tag got applied to the selected row but the table header did not repeat when the table overflowed to the next page.  Can anybody please help with this issue?  

This is a very frustrating problem that I just can't seem to pin down. Sometimes, while performing a search, the web page will just freeze showing the following error after about 30 seconds: This seems to happen on all browsers (reported on Edge, Chrome and Firefox), and is completly random. For example, if I can for "Runway Objects" on chrome and it will freeze the first two times, but then work suddenly, while it won't freeze on any of the other browsers (and it'll never freeze on Chrome for that search term again!). This makes it impossible to reproduce consistently, as you never know when a search term will cause this freezing. It's also impossible to debug, as the browser dev tools seem to be useless in this situation. If you try to open them after it happens then they either can't be opened or show nothing, and if they happen to be open when it does happen, they still show nothing!  Has anyone else experienced this happening to them? Can anyone think of a way I can

Hi folks, I recently updated a project from RH9 to RH2020.7. I'm having an issue where, when I call an index from our program, the CHM opens and highlights the correct index entry but doesn't display the content the index refers to in the main panel. The user has to click the "Display" button to view the refered content.RH9 CHMs highlighted the index entry but also displayed the content it referred to in the main panel. I'm not sure if this is a settings problem or a change in behaviour from RH. The CHM is located in a directory on the users local machine so it isn't a network issue. Any insight would be appreciated.

goodmorning, I am writing to you as we are unable to import xliff files in RoboHelp 2020, despite having followed the instructions in Adobe guide. Specifically, we created  the Translation Folder within the project and inserted here the translated xliff files. Could you help us? Thanks in advance

I've been trying for several days now, to activate. Chatting with support, validated, that I do in fact have a valid activation key. After 45 minutes of back and forth they said they cannot support me, and directed me to a couple of web pages. Truly.... frustrating. Error descriptions:A) When starting the app:"The serial number xxxx is already in use by the maximum allowed computers. You need to deactivate another computer within 18 days to use this product."B) When attempting to activate:"We are unable to validate this serial number for Adobe Robohelp 2015. Please contact Customer Support." I've logged into my Adobe account, found that there are ZERO products activated, so I'm unable to deactivate anything there. Thank you for any assistance. The lack of phone support was suprising, as Adobe use to do so to great effect.

Good afternoon, I am writing to you because I am trying to delete one of the two search boxes from RoboHelp 2020 project from HTML5 output (see attached file), but without success. Can you tell me if there is a way to do it? I tried from the Skin but I can't.Thanks in advance!

We recently started working on a new project where the documentation was created in Confluence. However, we use Robohelp 2017 for our documentation needs. Is there any way to import the documentation from Confluence to Robohelp without having to a manual migration?

In case I'm totally missing something, when you have a frameless output and you have what Adobe calls Header links (Features, About, Feedback, by default). I was having problems making these work and wondered if you needed some special type of URL for it. It just sticks the URL you enter (for example About.htm) on the end of the current URL you are in... and if you are in a folder, where this page isn't stored, then, you get page not found.I thought maybe I'm doign something wrong but I just got a new copy of the Compass Travel sample project and built it without any modification to the Studio Frameless and the same thing happens:Features for example:Points to a topic on the "top level": when you build, if you are in another page on the top level, this works: But if you are not, and you're in a folder, it doesn't because it just sticks the URL on the end of the current folder:This seems like a big flaw to me that is probably already known. I couldn't find any other subjects o

In RH 2020, I am importing .fm files from FrameMaker 2020. The text comes in as, say, Arial 8pt. I want it to be Palatino Linotype 10 pt (my Body style). When I select multiple paragraphs to which to apply Body, only the first paragraph changes to PL10. The other paragraphs remain at Arial 8. I need to select each paragraph and individually apply the Body style. What am I missing?

I have seen advice given in a few blogs to refer to the RoboHelp 2020 Sample Project. Can someone please advise how I access the sample project in version 2020.1.54. I cannot see any link in the Help menu item and am at a loss as to where to locate it. Thanks.   [Moved from Using the Community (which is about the forums) to a better forum... Mod][To find a forum for your program please start at https://community.adobe.com/]