Как можно отменить подписку и вернуть средства?

[Денис5FF8]

• Вернуть средства за подписку так как не вижу смысла в использовании списалось только сегодня можно ли это сделать?

[Ged_Traynor]

Moving thread to the Account, Payment, & Plan forum from Using the Community

[John T Smith · Accepted solution]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Marta27334856l4kw]

This paying 1/2 as a fee, means you get a half payment back from the last, or additional fee?

[kglad]

@Marta27334856l4kw 

the penalty for early cancellation of an annual subscription = 1/2 the cost of the remaining months. ie, if you cancel after 8 monthly payments, you'll owe 2 months' payments and lose the use of the subscription) as soon as you cancel.

[olga_6252]

Добрый день?

я сегодня отменила подписку за 11$. Но Адоб почему то списал с меня 50$. За что? Прошу вернуть деньги.

Скрины прилагаю 

[kglad]

nothing is attached.  you need to cancel within 1 week of the end of your trial.  

you can discuss with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[olga_6252]

Добрый день.

я сегодня отменила подписку за 11$. Но Адоб почему то списал с меня 50$. За что? Прошу вернуть деньги.

И отменить все подписки, если они есть. 

[nastia_4035]

добрый день,прошу отменить подписку и вернуть деньги за ненадобностью приложения,я воспользовалась им всего один раз,приложение постоянно вылетает и иногда выдает ошибку,так что прошу вернуть деньги и отменить подску

[kglad]

@nastia_4035 

no one here can cancel your subscription.  you have to do that yourself.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Thanks for reaching out, @nastia_4035. I can see that you followed the article shared by @kglad and canceled your trial. 

Let us know if you have any questions.

^Shivangi