Adobe keeps changing my password and blocking me saying there is more than one user

[jennmc1]

I've seen others post about this but have not seen this situation solved. I have a computer at work and one at home. I am constantly being logged out and forced to change my password. I do not have anyone else using my product or computers. I had a case opened. He logged into my computer did work on both and told me it would never happen again. One week later it is happening and worse- forcing me out of the program. The programs are closed on the alternate computer (for example, if I am on work computer, the home computer has shut down the adobe apps). 

I really need to fix this as it's killing my day and I use adobe all day long.

[kglad]

sign into your account and deactivate all devices listed.

[jennmc1]

I've done that but I can't keep deactivating one to use the other. Its constantly happening. 

[kglad]

you deactivate all.

then you sign into one computer and nothing else.

can that trigger the problem?

[Kanikas]

Hi jennmc1,

We are here to help you. As suggested by @kglad, please de-activate both the devices and activate again. You may also refer the help article for steps: https://helpx.adobe.com/in/download-install/using/download-install-new-computer.html.

Hope this helps!

^KS

[jennmc1]

Hi! Yes that had been done. I also had a adobe employee who logged on to both of my computers and did that as well as getting rid of files and deleting the programs and reinstalling. He said it wouldn't happen again but it is. 

[Shivangi_Gupta]

I see! We need to dig deeper. I'd recommend speaking with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They have the option to access the system remotely and help you out here.

^Shivangi

[jennmc1]

Like I said, I have had them log in multiple times. I had a case opened. I was told this would not happen again. I need to speak to a higher level supervisor.

[kglad]

@jennmc1 

then follow the recommendation of @Shivangi_Gupta 

[jennmc1]

Within a day of logging into the second computer I get the notices. 

[kglad]

do either computer have a vpn?

[jennmc1]

no