Hi there,
PLEASE BEWARE OF ADOBE SCAM!!!
I was offered a 60 day free trial on the 13th October 2022, today I went to cancel this free trial and unfortunately Adobe had automatically subscribed me to a annual pay monthly subscription. I spoke to an agent named 'B' on live chat and told them what had happened, she told me by accepting the 60 day free trial I also accepted an annual subscription plan. I have the email with the 60 days free, but no email or contract about the annual paid plan. I never signed up for one and now I'm being charged monthly and can't cancel without paying a crazy sum of money! When I tried to explain to the agent, they first said the 60 days was a goodwill gensture, which it wasn't as it was a 60 day free trial, and after a discussion she then said they don't have a 60 day free with any of their plans. This doesn't make sense as they said it was included in the plan as a goodwill gesture, but now it isn't apart of the plan at all. If so how could I sign up for an annual subscription if the first 60 days wasn't apart of it, so why have I automatically been out on one. I even asked if I could use the 14 day grace period to cancel the plan and she ended the chat! I've been scammed by Adobe and I warn others not to make my mistake. All I wanted was to cancel the free trial but now have been conned into a years contract for a service I don't use or need!
4 Correct answers
contact adobe support again and make your case. different agents handle this in different ways. there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or priva
HI,
We're here to help you.
As mentioned above, there is nothing as a 60-day trial period. From the conversation above, I believe that you wanted to cancel your subscription, in return of which you were offered a 60-day free use of Adobe apps as a goodwill gesture.
After 60 days, you were charged again for the subscription.
The 14-day period is just for the initial orders.
Adobe didn't scam you, however, there is a misunderstanding for the terms and conditions.
Please see the terms here:https://www.adobe.com/in/legal/subscription-terms.html
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Hello everyone,
Thank you all for your comments, I emailed Adobe and had this issue resolved and thankfully my Adobe subscription was cancelled which is a relief. Just to answer some questions, no I never had a subscription beforehand, I only had a free trial and when I cancelled that I was credited 60 days free which I have email proof of. Then when I went to end those 60 days I was automatically put onto a subscription which I didn't agree to (no email communication or documents about this). I
Mark, I am sorry for any confusion, but I don't see any requests for a refund under the account you used to post to this public discussion forum. I do see an active membership that was started 14 days ago. If you are attempting to cancel your membership, then see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for steps you can take to manage the membership.
For any questions about the status of a refund, or if you need assistance with the cancellation process, then pleas
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Replies
contact adobe support again and make your case. different agents handle this in different ways. there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...how-to-answer-spam-call/
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
<moved from using the community>
By @kglad
Thanks you soo much for Informaing us such way to protect us from scammer.
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