Can't add PL VAT number to PayPal payment

[Paweł Łabaj]

I'm editing my payment information according to https://helpx.adobe.com/pl/manage-account/using/update-vat-id-for-eu-countries.html

I enter my VAT number, click the "PayPal" button (there is no "Save" one), log in to PayPal, back to the page. When I open the payment details again, the VAT number is empty.

Did I miss something?

[kglad]

are you in the usa?

[Paweł Łabaj]

No, I'm in Poland

[kglad]

oops. paypal was restricted to users in the usa, but, it appears, its been expanded to other users more recently to include poland.  you could resolve your problem (and if you post back here), confirm that paypal is available in poland, by contacting adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Paweł Łabaj]

The problem is not PayPal payment itself - I've used in for months.


I want to add my VAT number and it's not working - this is the problem.

[Jeffrey_A_Wright]

Pawel, sorry you are unable to add the PL VAT to your account.  If you choose a payment method other than PayPal, are you able to update the VAT ID per the directions in https://adobe.ly/4cTdLu9?  ^JW

[Paweł Łabaj]

I get the following error when adding VAT to card payment:

A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.

[Paweł Łabaj]

I can add payment with the same card without VAT number

[Paweł Łabaj]

@Jeffrey_A_Wright , anything new here?

[Jeffrey_A_Wright]

@Paweł Łabaj the error message states that the VAT is not supported with that payment method. Please follow the directions in the error and use a different payment method if you wish to input the Value Added Tax information.

[Paweł Łabaj]

As I written, I tried to enter VAT with PayPal and CreditCard

There is no other type of payment I could try