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Participant
July 23, 2021
Question

Cancel/Stop one of two subscriptions

  • July 23, 2021
  • 2 replies
  • 168 views

Hi,

 

I pay two subscriptions for more than a year while using just one. I don't know how to cancel one of these two subscriptions. Can you help me ?

 

Regards,

 

--
Pierre Yager
Crisalid

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    Community Expert
    July 23, 2021

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
    -do be aware that cancelling early means paying 1/2 of the remaining time as a fee
    -or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Ged_Traynor
    Community Expert
    Community Expert
    July 23, 2021

    Movng thread to the Account, Payment, & Plan forum from Using the Community