I keep getting An Adobe account can be used by only one person — and not shared, popup!!!!

[jordematthews]

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

[kam384]

Reporting back. The first step fixed the problem for me so far. I've opened Premiere twice in both my Imac and macbook pro and haven't gotten the dreaded message. Thank you !

reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[kglad]

@kam384 

excellent, and thank you for the follow up!

[kam384]

I am back for the follow up. Less than one month later, the issue started again. Same issue. I was just "prompted" forced to ONCE AGAIN change my password. I am one person using only 2 devices and Adobe keeps sending me the same message about not allowing multiple users. When I have time, I will again go through the solutions you suggested. This is truly beyond UNACCEPTABLE and NOT PROFESSIONAL at all!!!

[kglad]

i can't remember, do you have 2fa enabled?

[rossyea]

This is a complete disaster from Adobe. I have two machines in the same building that I go between and Adobe keeps telling me, a paying customer that I am not using the product correctly. It's absolutely infuriating and has made me look into alternatives. Support doesn't seem to care. This is massive overreach from Adobe and why we should all be warey of subscription based software.

[JoAdams]

100% agree. Im having the same issue, its amazing i was able to log into this forum on my phone since they have reset my password so many times without my authorisation... this is another example of charge more, deliver less. Too focused on Ai to care about professional users. 

[cristienache]

I've been facing the same issue for the past two weeks. I have CC installed on 4 machines which are all owned by myself and only use 1 app at a time on a device and logged out another device when switching.

I've already had to reset password twice so far, and I haven't even had the courage to get in touch with adobe support because I know how useless they are.

Hopefully they will fix absurd issue, as it's causing so much unnecessary headache.

[kglad]

@cristienache 

check your account (https://account.adobe.com) and see if there are unrecognized sign-ins.

[cristienache]

Zero. All signins have always been from the same devices/location/wifi networks

[kglad]

any that use a vpn?

[cristienache]

No vpn on any of the devices either. 3 of the devices have always been on the same wifi network, and the other was used only on a hotspot made from my personal phone. Have used the same 4 accounts for the past 14 months with no issue, and now I just have to reset the password every week it seems.. pretty disappointing and absurd.

[kglad]

do you have 2fa enabled on your adobe sign-in?

[cristienache]

Yes, it has been from the beginning.

[kglad]

i can't think of any practical way to find the issue.  normally i'd suggest suspending your av and see if that solves the problem, but if it takes one week, that's unwise.

[BillyCollinsTTP]

Chiming in that I've had to update my password twice now... Forcefully by Adobe. I use CC on two devices predominantly and it's never been an issue til a month or two ago with constant messages of "being use by only one person". I've not changed my workflow or logins before this point so no clue why it's making everyone's lifes hard. ADOBE PLEASE FIX.

[kglad]

@BillyCollinsTTP 

this is a user forum.  to make suggestisons to adobe, use the cc desktop ideas forum.

[jordematthews]

This is not solved! Continues to be an issue to this day!

[kglad]

@jordematthews 

do you have 2 fa enabled with your mobile phone as the 2nd device?

[kennethg82708317]

Has there been any progress on this issue, because it's really messing up my work flow.  I was in court arguing before a judge, and this assinine sign come up on my ipad  that I need to reset my password because more than one user has been using my account.  Like the rest, I do not work on one computer, and the fact that this came on my ipad is infuriating .  I hate you adobe for doing this.  

[kglad]

@kennethg82708317 

do you have 2fa enabled?

and, open all adobe apps that you anticipate opening and minimize them to prevent surprises in the future.

[Dave28603599vq31]

Having the same issue.  Seems like Adobe trying too hard to catch illegal users that their starting to hurt the legal users.  What a bunch of BS! 

[kglad]

@Dave28603599vq31 

enable 2fa

[joshuab45088635]

I have been having this problem for *months* now! I have spoken to God knows how many Adobe support staff... I have been forced to change my password dozens of times... I have been stuck in an endless loop of emails with Adobe people... And I'm losing the will to live. I've been given all the advice that I can only use Adobe apps on one machine at a time, which I follow. But it doesn't make any difference. 

ADOBE - this problem has happened ever since you changed your login protocols to clamp down on password sharing. Whatever you're doing, it's not working. And it's driving me crazy. I have wasted SO MUCH TIME trying to deal with this - and when you're mid-deadline, this is really really unhelpful. 

At the moment, I'm kind of hating you guys. Sorry - but you've created an ongoing problem for me and seem incapable of sorting it out. 

[kglad]

@joshuab45088635 

have you enabled 2fa?

[joshuab45088635]

In my *many* conversations with Adobe (weep!) this hasn't come up. 

Am I meant to? Am I not meant to? I haven't been advised by Adobe to do anything in this regard.