I keep getting An Adobe account can be used by only one person — and not shared, popup!!!!

[jordematthews]

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

[JoAdams]

100% agree. Im having the same issue, its amazing i was able to log into this forum on my phone since they have reset my password so many times without my authorisation... this is another example of charge more, deliver less. Too focused on Ai to care about professional users. 

[cristienache]

I've been facing the same issue for the past two weeks. I have CC installed on 4 machines which are all owned by myself and only use 1 app at a time on a device and logged out another device when switching.

I've already had to reset password twice so far, and I haven't even had the courage to get in touch with adobe support because I know how useless they are.

Hopefully they will fix absurd issue, as it's causing so much unnecessary headache.

[kglad]

@cristienache 

check your account (https://account.adobe.com) and see if there are unrecognized sign-ins.

[cristienache]

Zero. All signins have always been from the same devices/location/wifi networks

[kglad]

any that use a vpn?

[cristienache]

No vpn on any of the devices either. 3 of the devices have always been on the same wifi network, and the other was used only on a hotspot made from my personal phone. Have used the same 4 accounts for the past 14 months with no issue, and now I just have to reset the password every week it seems.. pretty disappointing and absurd.

[kglad]

do you have 2fa enabled on your adobe sign-in?

[cristienache]

Yes, it has been from the beginning.

[kglad]

i can't think of any practical way to find the issue.  normally i'd suggest suspending your av and see if that solves the problem, but if it takes one week, that's unwise.

[BillyCollinsTTP]

Chiming in that I've had to update my password twice now... Forcefully by Adobe. I use CC on two devices predominantly and it's never been an issue til a month or two ago with constant messages of "being use by only one person". I've not changed my workflow or logins before this point so no clue why it's making everyone's lifes hard. ADOBE PLEASE FIX.

[kglad]

@BillyCollinsTTP 

this is a user forum.  to make suggestisons to adobe, use the cc desktop ideas forum.