I keep getting An Adobe account can be used by only one person — and not shared, popup!!!!

[jordematthews]

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

[Shivangi_Gupta]

Hi @jordematthews

We are sorry for the experience. Did you sign out of all the devices and checked the issue? Let us know.
^Shivangi

[OLSCvivianting]

I am experiencing the same. I have not only signed out from all devices (in deed I have never signed in on another device), I have done the same on the website and found no other devices connected to my account.  It is extremely annoying.

[kglad]

check your account, https://account.adobe.com

shows one device?

[Kanikas]

Hi jordematthews, 

Please follow the steps shared in this link for help: https://adobe.ly/4emLiOr;

You can use only one device at a time. 

^KS

[kglad · Accepted solution]

that should be https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-...

[Shivangi_Gupta]

Thanks for sharing, @kglad.

^Shivangi

[Melankaya]

Same problem! Switching between 2 devices and it says your adobe account appears to be in use by another person. I have been a paying customer for years and this is so unethical of Adobe that this new implementation of theirs has been systematically killing my creative process since September 2024. I feel very bullied after several sessions with customer support where each one assures me they will fix the problem and completely fail to do so.

[Shivangi_Gupta]

Hi @melajuanam,

We appreciate you writing in. Did you try signing out of all your devices and the signing in on a single device? Let us know if you still get the pop-up.

^Shivangi