Keine Zahlungsmethode funktioniert

[benjamin_4473]

Wenn ich versuche die 7 Tage free trial zu starten erhalte ich immer eine Fehlermeldung bei der Auswahl der Zahlungsmethode.

Wenn ich versuche mit PayPal zu zahlen kommt folgende Meldung:

"Der PayPal-Service ist nicht verfügbar. Wähle eine andere Zahlungsweise."

Bei anderen Zahlungsmethoden erhalte ich allerdings ebenfalls Fehlermeldungen.

[droopydog500]

Hello @benjamin_4473,

 I think you will need to contact Adobe customer service to see what the problem is. Try the link to auto-open the Chat:

• https://helpx.adobe.com/contact.html?rghtup=autoOpen  
• Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs here of people claiming to work for Adobe. They are likely to be scammers.

My best,

    droopy

[benjamin_4473]

Thanks for your response. I started a chat and it seemed like the agent couldn't help and his last words were "give me a minute" before the conversation was ended.

[kglad]

check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[benjamin_4473]

There is no open ticket.

[John T Smith]

Be sure that everything matches
https://community.adobe.com/t5/account-payment-plan-discussions/issues-with-adobe-account-when-movin...
Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html
Currency https://forums.adobe.com/thread/1999694
Store http://www.adobe.com/store_selector/storeselector.html

[kglad]

you can also use klarna to purchase from europe.

[Disly]

I tried to use my Klarna creditcard but it didn't work either. I also tried three different approaches using the chat and everytime they wanted me to "just try again". Might this actually be a technical issue within adobe and we just have to wait for them to fix it?

[Disly]

Ich habe dieses Problem auch und kann selbst mit Kreditkarte nicht bezahlen. Funktioniert es bei Ihnen inzwischen wieder? Denn bei mir tut sich da immer noch nichts...

[benjamin_4473]

Nein, der Fehler besteht weiterhin.

[kglad]

@Disly 

if your credit card failed at two different places (adobe and klarna), you have a credit card problem.

[Disly]

It only failed at adobe. Everything is working on my end

[kglad]

@Disly 

then use klarna

[Kanikas]

Hi, Did you try payment with Klarna? Did it go through? 

^KS

[Disly]

I did try my Klarna creditcard and that didn't work. There is no other option available. There is still nothing I can do

[kglad]

@benjamin_4473 

retry adobe support or you can use klarna (https://www.klarna.com) or another authorized reseller, https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

[Disly]

I bought it via another reseller (softperten.de). I am still upset about adobe though because not being able to purchase something from them is a major issue...

[Disly]

Über Adobe kann ich immer noch nichts kaufen. Ich habe das Produkt über die Seite softperten.de gekauft und einfach eine Jahresrate über PayPal beantragt. Dabei kommt das selbe bei raus oder zumindest ist alles dabei, was ich brauche. Falls Adobe das Ganze nicht in den Griff bekommen sollte, wünschen ich Ihnen noch viel Erfolg beim Erwerb des Produkts 🙂
LG

[Kanikas · Accepted solution]

We're sorry for the inconvenience. I would suggest you to kindly get in touch with Adobe support for help: https://adobe.ly/3NgMrKK. Our team can help you with the purchase. Do let us know the outcome. 

Thanks 

^KS

[kglad]

@Disly 

so your issue is resolved?

[Rickedi_Jones7092]

Wollte heute auch ein Abo machen, aber keine Chance. Es geht nicht, wieso funktioniert das nicht?? 

[kglad]

@Rickedi_Jones7092 

contact adobe support tomorrow.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[dirk_8126]

Der Chatmitarbeiter war der Meinung, ich solle mir doch eine neue Kreditkarte besorgen...

Das Problem besteht weiter mit PayPal und SEPA und Klarna.

[kglad]

your card is refused at adobe, paypal, sepa and klarna?

[dirk_8126]

No, sorry, let me clarify.
I was trying to use PayPal - did not work.
I tried a SEPA mandate - did not work.
Klarna was not available, and the debit CC of Klarna did not work either.
The only helpful idea of the adobe support was to either get a new credit card or use a mobile browser.