Lightroom has no record of my subscription but Apple shows it renews Apr 2026

[elizabeth_8052]

I have a paid subscription through Apple with Lightroom but with my new iPhone nothing transferred over? Lightroom has no record of my subscription but my subscription  renews April 2026. Lost all my presets. No record of my subscriber status. 

[kglad · Accepted solution]

contact the apple store.

[elizabeth_8052]

Yes thank you- I had signed in via my e-mail

account instead of through Apple- all is good ! 

[kglad]

thanks for the good news.