Merge 2 accounts in one!

New Here ,
Nov 25, 2018 Nov 25, 2018

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Hey there

i had bought the Lightroom cc app on App Store with my mobile phone

then when I wanted to buy the Lightroom cc app for my computer I had to cancel my mobile app through App Store. when I did I still was not able to buy the complete formula for my computer (Mac).

I created a new adobe profile to be able to buy the app but now my documents and all my previous works are related to my first adobe account.

how can I get all in one account?

thank you

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correct answers 1 Correct answer

Adobe Community Professional , Nov 25, 2018 Nov 25, 2018
You will need to Contact Customer Care for this.

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Adobe Community Professional ,
Nov 25, 2018 Nov 25, 2018

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You will need to Contact Customer Care for this.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 02, 2018 Dec 02, 2018

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My membership on my main account expired. I bought another membership more complete with another secondary email address.you keep me asking to contact your customer care which is unreachable through your apps and site. Can I have an email address to ask you how to reconcile my account!

Thank you

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New Here ,
Feb 07, 2020 Feb 07, 2020

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How is this issue resolved?

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New Here ,
Dec 19, 2021 Dec 19, 2021

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LATEST

Definetly not solved!

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Adobe Community Professional ,
Feb 07, 2020 Feb 07, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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