Cancel free trial

[bryne_7196]

cancel my free trial 

[Peru Bob · Accepted solution]

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[Jeffrey_A_Wright]

Bryne, I am sorry, but what are you trying to cancel? There are no active plans under the account you used to post to this public discussion forum. Please see https://adobe.ly/4hkGgm7 for information on how to cancel most Adobe memberships. You must be logged in under the account receiving the service to request a cancellation. ^JW

[naimz]

I want to cancel a subscription to the Creative Cloud before my free trial ends on 10th April. I don't see the Creative Cloud subcription in my student account. I only see the Adobe for Business plan in my account. Will I see the subscription plan in my account before the free trial ends?

[kglad]

it should be there now.  check your account, https://account.adobe.com

[Shivangi_Gupta]

Hi @naimz,

We appreciate you writing in. I checked and found that you have an active trial for CC all apps. Also, you have a team's license associated with the same email address. 

Have you followed the steps listed in this article? https://adobe.ly/4joWyv4

Let us know.

^Shivangi

[naimz]

The instuctions in the video tutorial looks straightforward, however I don't have the Creative Cloud subscription in my Subscriptions page. Also, I cannot access the Admin Console to cancel a team's license subscription.

[Shivangi_Gupta]

I see! Do you wish to cancel both? you may need to speak with your account admin for the team license's cancellation. However, I'd suggest you speaking with our support team for the individual license cancellation. They'll be able to help you.

Let me know if you have any questions.

^Shivangi

[naimz]

I signed up for a free trial with my student account. I'm not aware of having an account admin when I registered last week. I want to make sure that the subscription to the Creative Cloud gets cancelled before my free trial ends tonight. Where do I contact the support team about cancellation?

[kglad]

@naimz 

how check for and contact admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

[naimz]

I don't understand about how the subscription plan works. Does this mean that I didn't make an order when I signed up for free trial and a payment will not be automatically deducted when the free trial ends, unless I make a purchase by clicking on the Buy button?

[kglad]

what's your account show?

[naimz]

I've made a new post in the community forum. The issue seem to be more severe than I initially anticipated. I've given a list of information I've gathered in the post

https://community.adobe.com/t5/account-payment-plan-discussions/my-subscription-plan-is-not-visible-...

[kglad]

@naimz 

see your https://community.adobe.com/t5/account-payment-plan-discussions/my-subscription-plan-is-not-visible-... post

[adventurous_Raindrop2132]

I'm experiencing this same thing. Did you ever figure it out? 

[kglad]

@adventurous_Raindrop2132 

please don't cross-post. (and see your other post.)

[Shivangi_Gupta]

Please continue the discussion here: https://adobe.ly/42yTC9B

^SG