I cancelled my 7 day free subscription on Day 6 but they still charged me a monthly fee.

[jorgen_4399]

Hi @Shivangi_Gupta can you please confirm mine as  well if I am eligible for a refund as I got deducted for a trial account that I have cancelled before the free trial ends.

[Jeffrey_A_Wright]

Jorgen, I can confirm that your subscription was also cancelled within 14 days. Please see https://adobe.ly/4pld3vH for a timeline of refund availability and more information about the cancellation process. ^JW

[jorgen_4399]

Hello @Jeffrey_A_Wright . Thanks! As the document is limited. So just to confirm I just have to wait and nothing is expected from my end to do 🙂

[Jeffrey_A_Wright]

Yes, Jorgen, you successfully completed the self-cancel process listed at https://adobe.ly/4m7dyGV. The charges occur as soon as you subscribe and any refunds will take up to 14 days.

Please bookmark https://adobe.ly/4mfJvNt, which answers this and other common questions about the cancellation process, Jorgen.  ^JW

[jorgen_4399]

Hello! I was told that I should be able to receive a confirmation that my refund is on its way and I still haven't. Given that I cancelled the free trial on the same day as I purchased the plan I demand full refund.

hoping you can help me resolve this issue. Thanks

[kglad]

check your account, https://account.adobe.com

what's it show?

[jorgen_4399]

@kglad Hi. It's just directed to my profile. States I have no active plans. i was told i should get confirmation on my email for a refund but I haven't.

[kglad]

you should get email confirmation of the cancellation (which @Jeffrey_A_Wright has also given)

[jorgen_4399]

Yes I did! Will it be good enough? Confirmation for a refund is not needed ?

[kglad]

it's good enough if you're eligible for a refund.

[Jeffrey_A_Wright]

Joramae, thanks for posting about your recent subscription commitment to this public discussion forum. I can confirm that you did cancel your plan successfully. Any refunds issued will take up to 14 days to complete. For more information, see https://adobe.ly/4n8egoS. ^JW

[jorgen_4399]

Hello! I didn't get the confirmation on email for my refund which they say my case hasn't been forwarded to the billing team. someone please help me 🥲

[creative explorer]

@jorgen_4399 did you look in either in the Spam or Junk folder?

[jorgen_4399]

Yes none @creative explorer 

[kglad]

there's no email regarding refunds 

[jorgen_4399]

Yes nothing I have checked. What should i do? Just an email last sept 1, 2025 that I successfully cancelled the subscription. But refunds, none. @kglad 

[kglad]

it can take up to 14 days, so if you checked today and see no refund, repost here and we'll flag an employee.

[jorgen_4399]

@Jeffrey_A_Wright I am just confused why I got charged when I cancelled mine on the same day that I purchased the free trial.