I need to cancel my adobe account stop making more charges to my bank card

[dwayne_0681]

Cancel my subscription 

[kglad]

@dwayne_0681 

no one here can do that. you should make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Shivangi_Gupta]

Hi @dwayne_0681,

Thanks for reaching out. I confirm that there is no active subscription associated with your email address. Also, I can verify that Adobe has not requested any transaction from your bank account.

Did you speak with your bank about it?

^Shivangi

[kglad]

ie, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html