• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
6

Re: Open transaction details- ADOBE SYSTEMS SOFTWARE 044-207-3650

New Here ,
Aug 15, 2017 Aug 15, 2017

Copy link to clipboard

Copied

I have had a transaction for £21 and I have no idea as I'm not even subscribed.  The chat feature is a joke as no one seems to be available!!  So I guess Im left having to contact my credit card company

Views

4.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Adobe Employee , Dec 21, 2017 Dec 21, 2017

Hi Sunil,

It seems that your issue is being addressed here: Re: Adobe stock charges unexplained?! Code 044-207-3650

Regards,

Sheena

Votes

Translate

Translate
Community Expert , Oct 28, 2023 Oct 28, 2023

i posted the info above your first message, but here it is again

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representativ

...

Votes

Translate

Translate
Community Expert , Oct 28, 2023 Oct 28, 2023

@Simone3322847071e2 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Votes

Translate

Translate
Adobe Employee ,
Aug 16, 2017 Aug 16, 2017

Copy link to clipboard

Copied

(Branched out as a new discussion)

Moving to Adobe Creative Cloud

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 16, 2017 Aug 16, 2017

Copy link to clipboard

Copied

Hi David,

I apologize for the frustrating experience and the troubles you had to face in contacting the support.

I agree that you haven't subscribed to any plan as I was able to pull up your records and checked the same.

Since you are unable to reach the support, please revert to the private message I sent you so that I can help you further.

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 21, 2017 Dec 21, 2017

Copy link to clipboard

Copied

Hi Sheena, I have the exact same problem, I have two charges for codes 044-207-3650 and have no idea where they came from! And I can not find any phone number or way of contacting Adobe for support. Please contact me as as possible. thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 21, 2017 Dec 21, 2017

Copy link to clipboard

Copied

Hi Sunil,

It seems that your issue is being addressed here: Re: Adobe stock charges unexplained?! Code 044-207-3650

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

Hello, 

i have the same problem, I was charged 19.5 euros from Adobe system software 044-207-3650 and I don't even have an account. Can you explain?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

You should contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

@Mohammed28027027czcn 

 

if you suspect someone used your credit card illegally, contact your bank.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 22, 2023 Oct 22, 2023

Copy link to clipboard

Copied

Hi Sheena, I have also been charged with code 044-207-3650 listed under system software reacurring payment for no apparent reason. The payment is not showing up on my billings history either so the virtual assistant is unable to help me. This is my last resort as I cannot find any other way of contacting adobe for help. 

would really appreciate if you could be of assistance and contact me.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 22, 2023 Oct 22, 2023

Copy link to clipboard

Copied

@dosh33078510ql6r 

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

Hello i have the same problem beimy invoices for systèm software 044 i want to stop it ! Could you please help me?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

@Simone3322847071e2 

 

contact adobe support.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

How do I do it? could you give me the right number?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

i posted the info above your first message, but here it is again

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

<moving from stock to account, payment & plan where this thread belongs>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

ARE you putting me in touch with the right service? i urgently need support tks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

LATEST

@Simone3322847071e2 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines