Re: Open transaction details- ADOBE SYSTEMS SOFTWARE 044-207-3650

Forum|Forum|8 years ago
August 15, 2017
返信数 4.
6071 ビュー

I have had a transaction for £21 and I have no idea as I'm not even subscribed. The chat feature is a joke as no one seems to be available!! So I guess Im left having to contact my credit card company

Creative Cloud

このトピックへの返信は締め切られました。

解決に役立った回答 Peru Bob

@Simone3322847071e2

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

kglad

Community Expert

S

Simone3322847071e2

Participant

ARE you putting me in touch with the right service? i urgently need support tks

Peru Bob

解決！

Community Expert

@Simone3322847071e2

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

S

Simone3322847071e2

Participant

Hello i have the same problem beimy invoices for systèm software 044 i want to stop it ! Could you please help me?

kglad

Community Expert

@Simone3322847071e2

contact adobe support.

S

Simone3322847071e2

Participant

How do I do it? could you give me the right number?

Sheena Kaul

Community Manager

Hi David,

I apologize for the frustrating experience and the troubles you had to face in contacting the support.

I agree that you haven't subscribed to any plan as I was able to pull up your records and checked the same.

Since you are unable to reach the support, please revert to the private message I sent you so that I can help you further.

Regards,

Sheena

D

dosh33078510ql6r

Participant

Hi Sheena, I have also been charged with code 044-207-3650 listed under system software reacurring payment for no apparent reason. The payment is not showing up on my billings history either so the virtual assistant is unable to help me. This is my last resort as I cannot find any other way of contacting adobe for help.

would really appreciate if you could be of assistance and contact me.

kglad

Community Expert

@dosh33078510ql6r

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.