Received error when I tryed to cancel plan, still got charged.

[reg_3429]

Hi all, I signed up for a free trial a while back for adobe acrobat. I tryed to cancel it multiple times before it renewed since I really didnt use it much or need it, however I kept recieving errors and it wouldn't cancel. I now have been charged for it and I need to get a refund, how should I proceed?

[creative explorer]

@reg_3429 did you buy this on your computer or mobile device? The reason I ask is that your subscription is limited to Apple or Google.. Also, Adobe cannot manage or upgrade these mobile-only subscriptions because billing is handled by Apple or Google.

If you bought through adobe.com, then you need to cancel it through your account. Granted, you may be charged for a cancellation fee as well. Be sure to review the terms shown during cancellation. 

Cancel Adobe trial or subscription

Understand Adobe's subscription terms and refund policies 

[reg_3429]

I signed up for the free trial on my computer through the website. I have since been able to cancel it, but it already charged me around 1-2 months worth of the premium subscription because I wasn't able to cancel it earlier. Based on the information you've kindly provided, how do I request a refund for the money I was charged as I wasn't able to cancel the trial due to some glitch.

[kglad]

did you cancel within 2 weeks of starting your trial?  if you were unable to and it's been a few more days, an employee may be able to help.

[reg_3429]

I'm sure I tryed to cancel it before it renewed but I was unable to, how do get in touch with agent? Thank you for the help.

did you cancel within 2 weeks of starting your trial?  if you were unable to and it's been a few more days, an employee may be able to help.

By @kglad

did you cancel within 2 weeks of starting your trial?  if you were unable to and it's been a few more days, an employee may be able to help.

By @kglad

did you cancel within 2 weeks of starting your trial?  if you were unable to and it's been a few more days, an employee may be able to help.

By @kglad

[kglad]

an employee will need to tell you that.

[reg_3429]

How can I contact an agent?

[kglad]

@Shivangi_Gupta 

[reg_3429]

Is there another way to contact them? Even tho I tryed and thought I finally cancelled it, it just tryed to charge me again. I keep getting charged because I wasn't able to cancel it.

[kglad]

if @Shivangi_Gupta or @Jeff_A_Wright  don't rely here in the next 12 hours, repost.

[Jeffrey_A_Wright]

@reg_3429 thanks for posting about your recent subscription commitment to this public discussion forum. You were blocked from completing the cancellation process because the method of payment you used was not accepted, and you currently owe us money for services rendered.

Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to correct your account and put it in good standing. Once completed, you can then complete the self-cancel process listed at https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel your monthly commitment, if you have no additional need for our services.

For more information on Monthly plans with no annual commitment, see https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html.