Inspiring

Answered

Recurring payment Problem because of RBI directive

Forum|Forum|4 years ago
October 7, 2021
8 replies
3498 views

(India)I'm subscribed to a monthly plan and a new RBI directive is causing current month's payment to be declined.

To know more click https://citi.asia/INMp

Is there a way to pay them manually? I can't seem to find it anywhere.

Activation

This topic has been closed for replies.

Correct answer Santosh5E49

They have added an extra month to my plan. They said that it is a big change and it needs some more time.

S

Santosh5E49Author

Inspiring

I contacted support, asked them to give me a payment link of 1 year subscription. I payed out the subscription fee for the next year in one go. They still have not fixed recurring payments issue. But this is the only workaround for it that I can think of.

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PeacefulPerfection8316

Participant

This sounds like a great workaround given the current situation here in Adobe. Thanks for sharing this, I will try the same.

P

PeacefulPerfection8316

Participant

I am also facing the same issue, is there any update about this issue?

S

Santosh5E49Author

Inspiring

They still haven't fixed this problem ever since I reported it. Don't know why it's taking so long.

I would have to move to another software if it keeps happening. December 13th is my last date now. I don't know how many times I have to reach out to them.

whackonondo

Participating Frequently

My bank - kotak mentioned that RECURRING PAYMENTS ARE NOT ALLOWED FOR INTERNATIONAL TRANSACTIONS!

adobe is telling me set up a new account and payments will go through! i dont understand how!

G

gamyanths50473629

Participant

Thanks! im going through the same problem! answered a lot of my questions!

S

Santosh5E49Author

Inspiring

Payment has not gone through yet. I will have to contact Adobe support again.

S

Santosh5E49AuthorCorrect answer

Inspiring

They have added an extra month to my plan. They said that it is a big change and it needs some more time.

S

Santosh5E49Author

Inspiring

- I've contacted support, they said to get in touch with the bank. Got in touch with the bank, they say that they have the correct changes as per RBI's new format but the merchant site has not moved yet.
- So then I contacted Adobe support again, they acknowledged that they haven't moved to the correct changes as per RBI directive. They have extended my membership until 14th October and said that they are making changes at their end as per the directive and if even after that the payment gets declined then they will cancel my subscription(without any charges) and restart my subscription. Will update this post on 14th October

kglad

Community Expert

sounds good, so far..

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NIHAL5E99

Participant

have you got any solution for this ?

kglad

Community Expert

contact support

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Santosh5E49Author

Inspiring

I've contacted support, they said to get in touch with the bank. Got in touch with the bank, they say that they have the correct changes as per RBI's new format but the merchant site has not moved yet. Need to now speak to support once more.

M

Manan Joshi

Community Expert

Moving the dicussion to a better suited forum i.e. Account, Payment and Plan.

-Manan

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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