REEMBOLSO

[aaron_4139]

Tuve un problema, pedi un reembolso y me dijieron que espere varios dias, despues mi reembolso se habia cancelado y tenia que hablarlo con alguien, necesito ayuda.
Ya hable con soporte, pero este me dice que no tengo plan activo (cosa que es verdad) pero no eh recibido el dinero y por lo tanto no puedo solicitar un soporte.

[kglad]

recontact support, and check your account, https://account.adobe.com

you can also check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[aaron_4139]

Tuve un problema, pedi un reembolso y me dijieron que espere varios dias, despues mi reembolso se habia cancelado y tenia que hablarlo con alguien, necesito ayuda.

[aaron_4139]

Ya hable con soporte, pero este me dice que no tengo plan activo (cosa que es verdad) pero no eh recibido el dinero y por lo tanto no puedo solicitar un soporte.

[Peru Bob]

You can contact Adobe on X (was Twitter):
https://twitter.com/adobecare

[Peru Bob]

Moved from the After Effects forum to the Accounts, Payment, and Plan forum.

[Kanikas]

Hi Aaron,

As I understand you wanted to inquire about a cancelled refund. I checked your Adobe account and see that a fresh refund has been issues yesterday and will be completed withing 5-7 business days. Hope this information helps.

Feel free to update the thread for any other questions.

Thanks
^KS

[aaron_4139]

Hello again, I haven't received the refund yet, I need help. I've been having this problem for a while now.

[kglad]

@aaron_4139 

did you check your account?

did you recontact support?

[aaron_4139]

Yes, I have received my bill and nothing. I have already contacted support several times, according to what they do with the refund and they tell me to wait 5-7 days, days go by and nothing arrives.

[kglad]

does your account show a refund is pending? paid? in process?

[aaron_4139]

My account says I have no pending returns.

[kglad]

does it show the refund was completed?

[aaron_4139]

no

[Shivangi_Gupta]

Thank you for your patience. We encountered some issues with the initial refund, but we have processed a new refund today. Please allow 5-7 working days for the refund to reflect in your account. Rest assured, we are committed to resolving this matter for you. ^SG

[aaron_4139]

Ok ok, how do I know if it was reflected that I received the refund?

[kglad]

@aaron_4139 

recheck your account.  it should now show a refund is pending.

[aaron_4139]

I still don't see anything 😞

[kglad]

where are you checking?

[aaron_4139]

My Account - Plans & Payment - Returns

Can you see it there? Or where can I see the refunds?

[kglad]

i would expect it there but i don't know how long it takes to appear.

[aaron_4139]

I still haven't received anything yet. I spoke to support recently and the refund was successful. I even received an email saying that I had to wait 5-7 days, and after a few days, I received another email saying that the refund was not made due to bank problems.

[Kanikas]

Hi there,

I checked your account, the refund is still active at our end and not yet cancelled. It may take a few days to credit. Please allow us sometime.

Thanks