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REEMBOLSO

Community Beginner ,
Nov 10, 2024 Nov 10, 2024

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Tuve un problema, pedi un reembolso y me dijieron que espere varios dias, despues mi reembolso se habia cancelado y tenia que hablarlo con alguien, necesito ayuda.
Ya hable con soporte, pero este me dice que no tengo plan activo (cosa que es verdad) pero no eh recibido el dinero y por lo tanto no puedo solicitar un soporte.

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Account management , Billing

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Community Expert ,
Nov 10, 2024 Nov 10, 2024

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Community Beginner ,
Nov 10, 2024 Nov 10, 2024

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Tuve un problema, pedi un reembolso y me dijieron que espere varios dias, despues mi reembolso se habia cancelado y tenia que hablarlo con alguien, necesito ayuda.

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Community Beginner ,
Nov 10, 2024 Nov 10, 2024

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Ya hable con soporte, pero este me dice que no tengo plan activo (cosa que es verdad) pero no eh recibido el dinero y por lo tanto no puedo solicitar un soporte.

 

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Community Expert ,
Nov 10, 2024 Nov 10, 2024

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You can contact Adobe on X (was Twitter):
https://twitter.com/adobecare

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Community Expert ,
Nov 10, 2024 Nov 10, 2024

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Moved from the After Effects forum to the Accounts, Payment, and Plan forum.

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Adobe Employee ,
Nov 11, 2024 Nov 11, 2024

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Hi Aaron,

As I understand you wanted to inquire about a cancelled refund. I checked your Adobe account and see that a fresh refund has been issues yesterday and will be completed withing 5-7 business days. Hope this information helps.

 

Feel free to update the thread for any other questions.

 

 

Thanks
^KS

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Community Beginner ,
Nov 20, 2024 Nov 20, 2024

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Hello again, I haven't received the refund yet, I need help. I've been having this problem for a while now.

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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@aaron_4139 

 

did you check your account?

 

did you recontact support?

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Community Beginner ,
Nov 20, 2024 Nov 20, 2024

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Yes, I have received my bill and nothing. I have already contacted support several times, according to what they do with the refund and they tell me to wait 5-7 days, days go by and nothing arrives.

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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does your account show a refund is pending? paid? in process?

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Community Beginner ,
Nov 20, 2024 Nov 20, 2024

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My account says I have no pending returns.

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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does it show the refund was completed?

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Community Beginner ,
Nov 20, 2024 Nov 20, 2024

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no

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Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

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Thank you for your patience. We encountered some issues with the initial refund, but we have processed a new refund today. Please allow 5-7 working days for the refund to reflect in your account. Rest assured, we are committed to resolving this matter for you. ^SG

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Community Beginner ,
Nov 20, 2024 Nov 20, 2024

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Ok ok, how do I know if it was reflected that I received the refund?

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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@aaron_4139 

 

recheck your account.  it should now show a refund is pending.

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Community Beginner ,
Nov 20, 2024 Nov 20, 2024

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I still don't see anything 😞

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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where are you checking?

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Community Beginner ,
Nov 20, 2024 Nov 20, 2024

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My Account - Plans & Payment - Returns

 

Can you see it there? Or where can I see the refunds?

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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i would expect it there but i don't know how long it takes to appear.

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Community Beginner ,
Nov 20, 2024 Nov 20, 2024

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I still haven't received anything yet. I spoke to support recently and the refund was successful. I even received an email saying that I had to wait 5-7 days, and after a few days, I received another email saying that the refund was not made due to bank problems.

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Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

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LATEST

Hi there,

I checked your account, the refund is still active at our end and not yet cancelled. It may take a few days to credit. Please allow us sometime.


Thanks

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