Unable to load data

[David36874218yhwy]

I havent been able to cancel my subscriptions since re-installing my creative cloud due to security issues. I'm able to subscribe to new apps, but not able to unsubscribe to them. The Creative Cloud is already white listed in my network's firewall.

[Serene_nature15C3]

Hi there

Hope youa re doing well

This is something better handled by our billing and cancellation team here https://adobe.ly/3xi8rR3

Thanks

Amal

[Walk Experiential]

Users should be able to conveniently cancel their subscriptions, why have you made it harder for people to unsubscribe by turning off that menu?? Poeple need their invoices and bills too for Account Keeping. 

You are telling me a company like adobe is not able to fix their website but they are able to make so many softwares that are used globally?

[Serene_nature15C3]

Hi there,

Please go through the help pages listed below and see if that works:

- https://helpx.adobe.com/manage-account/using/cancel-subscription.html

- https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

~Amal

[alexandre3722628926pj]

I've been trying to contact your customer support for over a week now, but I haven't been able to reach anyone. Every day, your AI chat tells me that support will be available during working hours, yet I still can't get through. Does Adobe no longer have functioning support? First, you made Adobe Express completely unusable for me, and now you're preventing me from canceling my subscription even though you're no longer providing the services I paid for. This is unacceptable.

[Peru Bob]

You can also contact Adobe via  X (was Twitter):
https://twitter.com/adobecare

[kglad]

@alexandre3722628926pj 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Guest]

Same case for me. I can not cancel my subscription for two month already. It is always show me an error: 

"Unable to load data"

it debits my money from the card even though I don’t use the product. The chat bot constantly disconnects me from support. Plesase help me to cancel my subscription.

[kglad]

@Deleted User 

well, contact adobe support.

[alexandre3722628926pj]

i cant believe this comes from adobe member 

[kglad]

@alexandre3722628926pj 

why is it that you can't believe someone having difficulty with cancellation of their subscription would need to contact adobe support?

[Peru Bob]

i cant believe this comes from adobe member 

By @alexandre3722628926pj

 kglad and I are not Adobe employees, so we do not have access to your account. 

[Shivangi_Gupta]

Hi all,

We're sorry for the trouble. Are you all getting the same error while canceling the subscription where the page does not get loaded completely? 

Could you share more details like which version of Creative Cloud are you using?

We are here to help.

Thanks,

Shivangi

[ahon_1175]

It is november , still having this issue , so basically you just go to section my "plans" or "orders and invoices" or "activated devices" or "products" it just shows error 'Unable to load data' . We as users can not do anything  to fix it . For example me myself bought subscription for adobe acrobat, which occurs to be useless because it just does not work with pdf files - the reason I bought premium adobe acrobat . In the end , I just can not cancel it .

[kglad]

@ahon_1175 

use a different browser.

[Shivangi_Gupta]

We're chiming in to see if there is any update.

Let us know.

Thanks,

Shivangi

[sae_huin_2517]

It's still happening. The error page keeps showing, and I can't cancel my subscription. 

[KAlbright]

I'm here because I've been unable to cancel for the last few months. At first it was an inconvenience, and I'm equally upset that I lose all the credits I've paid for when I cancel.

So I keep paying for a service I can't cancel, to avoid losing credits I can't keep - all of which, mind you, is arbitrarily decided. We could, and should, be able to keep what we've paid for. It's moved from upsetting to angering.

Chargebacks will be my next course of action if they continue to make it impossible to cancel. "Go here to cancel, we get it, it happens! Cheers!" then proceeds to display this joke "unable to load data, please retry" screen for months on end.

[kglad]

@sae_huin_2517 

if you're having trouble cancelling yourself, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nathan_Andre3152]

I'm having the same issue as well, whenever I tried talking to an agent they said "As we’re facing a technical outage, we are sorry that we won’t be able to pull up any details of your account to assist
you. We would request you to please contact us back after 3- 4 hours. We apologize for the inconvenience." This is the third time this has happened...

[kglad]

@Nathan_Andre3152 

to use chat, you must sign in with the same adobe for which you have a subscription.  you can also use twitter/x.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[songhao_3283]

I have the same issue. It looks Adobe is trying to stop customers from unsubscribing. Honestly, this convinced me this is a software I should cancel definitely.

Could anybody share how you cancel it?

[kglad]

@songhao_3283 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nathan_Andre3152]

NONE OF IT WORKS

[kglad]

@Nathan_Andre3152 

exactly what doesn't work for you?