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Unable to load data

Forum|Forum|1 year ago
June 2, 2024
16 replies
18056 views

I havent been able to cancel my subscriptions since re-installing my creative cloud due to security issues. I'm able to subscribe to new apps, but not able to unsubscribe to them. The Creative Cloud is already white listed in my network's firewall.

Cancel subscription

Correct answer Shivangi_Gupta

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts.

Best Solution for Similar Cases

If you are also getting this error, here are the most effective steps:

Clear browser cache & cookies.
Try a different browser or device.
Disable browser extensions temporarily.
Use incognito/private mode.
Check Adobe server status: https://status.adobe.com
Use direct link: https://account.adobe.com/plans

Learn more: 'Unable to load data' error while trying to access the Adobe account

Show previous replies

B

bianca_4863

New Participant

I'm dealing with the same issue, I cannot cancel my subscription! I am going to escalate this to my credit card company and see if I can cancel the subscription that way?

S

songhao_3283

New Participant

I have the same issue. It looks Adobe is trying to stop customers from unsubscribing. Honestly, this convinced me this is a software I should cancel definitely.

Could anybody share how you cancel it?

kglad

Braniac

@songhao_3283

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

N

Nathan_Andre3152

New Participant

NONE OF IT WORKS

N

Nathan_Andre3152

New Participant

I'm having the same issue as well, whenever I tried talking to an agent they said "As we’re facing a technical outage, we are sorry that we won’t be able to pull up any details of your account to assist
you. We would request you to please contact us back after 3- 4 hours. We apologize for the inconvenience." This is the third time this has happened...

kglad

Braniac

@Nathan_Andre3152

to use chat, you must sign in with the same adobe for which you have a subscription.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

A

Anonymous

You're not reading anyones replies, we are doing ALL THESE THINGS, new browsers, chat etc it keeps erroring and chat reps say technical error and close the chat. READ before you try to help

S

Shivangi_Gupta

Community Manager

We're chiming in to see if there is any update.

Let us know.

Thanks,

Shivangi

S

sae_huin_2517

New Participant

It's still happening. The error page keeps showing, and I can't cancel my subscription.

K

KAlbright

New Participant

I'm here because I've been unable to cancel for the last few months. At first it was an inconvenience, and I'm equally upset that I lose all the credits I've paid for when I cancel.

So I keep paying for a service I can't cancel, to avoid losing credits I can't keep - all of which, mind you, is arbitrarily decided. We could, and should, be able to keep what we've paid for. It's moved from upsetting to angering.

Chargebacks will be my next course of action if they continue to make it impossible to cancel. "Go here to cancel, we get it, it happens! Cheers!" then proceeds to display this joke "unable to load data, please retry" screen for months on end.

A

Anonymous

Same case for me. I can not cancel my subscription for two month already. It is always show me an error:

"Unable to load data"

it debits my money from the card even though I don’t use the product. The chat bot constantly disconnects me from support. Plesase help me to cancel my subscription.

kglad

Braniac

@39247377

well, contact adobe support.

A

alexandre3722628926pj

New Participant

i cant believe this comes from adobe member

Amal.

Community Manager

Hi there

Hope youa re doing well

This is something better handled by our billing and cancellation team here https://adobe.ly/3xi8rR3

Thanks

Amal

W

Walk Experiential

New Participant

Users should be able to conveniently cancel their subscriptions, why have you made it harder for people to unsubscribe by turning off that menu?? Poeple need their invoices and bills too for Account Keeping.

You are telling me a company like adobe is not able to fix their website but they are able to make so many softwares that are used globally?

Amal.

Community Manager

Hi there,

Please go through the help pages listed below and see if that works:

- https://helpx.adobe.com/manage-account/using/cancel-subscription.html

- https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

~Amal

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts.

Best Solution for Similar Cases

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