Unable to load plan cancellation page

[denver38340605nf90]

I tried the official steps on the cancellation page on multiple devices, so yes I can confirm it is not my device problem. And they do this dirty practice which doesn't allow me to cancel my plan because the cancellation page simply would not load in. This is outrageous.

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems?

[denver38340605nf90]

it showed unable to load content

[kglad]

disable a mobile phone wifi and use an updated non-opera browser and recheck your account.

[denver38340605nf90]

I tried but still unable to proceed

[kglad]

repost if you don't see a badged employee response here within 12 hrs.

[Shivangi_Gupta]

Hi denver38340605nf90,

We are sorry for the experience. What error do you get when you try to make the cancellation?

Have you tried any other web browser?

Let us know. We are here to help.

^Shivangi

[denver38340605nf90]

I tried with both Chrome and Safari, on my desktop, laptop and phone, and still unable to load the page for cancellation.

[Shivangi_Gupta]

Strange!
Do you get any error? Are you using the same internet connection? 

^Shivangi

[denver38340605nf90]

I have used my phone internet and home wifi, the error says unable to load content

[Shivangi_Gupta]

I see! It could be a server related technical error. We are sorry for the inconvenience. 

I would suggest you to contact our support team here: https://adobe.ly/3JVRoKC

They'll help you with the process.

^Shivangi

[denver38340605nf90]

I could not reach out to your team, it is very unaccessible, will consider cancelling from my bank instead.

[kglad]

try during office hrs pst m-f

[denver38340605nf90]

your inappropriate language has been reported, as a consequence, I wish you realize your immature act and re-educate yourself as a member of the community. Hiding words behind a short form isn't something I consider I would ever do.

[kglad]

what words are you talking about ?

[Shivangi_Gupta]

Apologies for the confusion here, Denver.
Just to clarify, @kglad is a respected member of our community and was genuinely trying to help by suggesting that you reach out to support during office hours (Monday to Friday). 
When contacting support, please make sure to ask for an agent so you can get direct assistance.

^Shivangi

[denver38340605nf90]

You can post a link to where about, thanks.

[kglad]

@denver38340605nf90 

link is posted in the previous @Shivangi_Gupta  message.

[denver38340605nf90]

not helpful, it is full of links. following instruction lead to same result.

[kglad]

go to https://helpx.adobe.com/contact.html?rghtup=autoOpen&linkId=100000382658647

in the page's lower right engage the chat icon (question mark) or: