Wrong email registered. Can't login or cancel

New Here ,
Nov 04, 2021 Nov 04, 2021

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When registering for a Photoshop trial I accidentally entered the wrong email account, one which I do not own or control. Apparently Adobe doesn't confirm emails when setting up new pay accounts?

I'm now trying to access the account to cancel it, but I can't because the security code needed to login is being sent to an email that I have never had access to. I don't see any relavent topics here, and real human support seems non existent.

Any help would be appreciated.

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Dallyn, please see https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html for information on how to update the e-mail address associated with an account. If you need assistance, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can assist you.

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New Here ,
Mar 28, 2022 Mar 28, 2022

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Sigh, I encountered this too. And it seems you can only have live support if you have an active plan (not a free trial). Did you happen to set a password for the "wrong email account" after registering for the photoshop trial?

 

I suggest checking your credit card transaction records more carefully from now on; like hopefully no one actually owns that "wrong email account" and ends up being able to abuse your credit card details somehow.

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New Here ,
Mar 28, 2022 Mar 28, 2022

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Statement retracted. I followed the advice in here: https://community.adobe.com/t5/account-payment-plan-discussions/two-accounts-can-t-cancel-one-becaus...

 

Basically, in the chat system, type "AGENT" to bypass the chatbot and speak to a real person. They can help you cancel the trial plan registered on the wrongly entered email address.

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