Acrobat 2023.001.20174. Black screen when double click on a pdf file

Hi @Ancolie94 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the workflow/steps you are doing? is it happening while opening the PDF file or after opening it? A small video recording of the steps and the issue would be very helpful.

Try to repair the installation from the help menu (Win Only) and reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

Turn off the protected mode for testing. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup', Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

Let us know how it goes.

Regards

Amal