Skip to main content
A
Amin266028547chq
Participant
October 14, 2022
Question

Adobe Acrobat keeps crashing after launch even after reinstall

  • October 14, 2022
  • 6 replies
  • 16675 views

I am trying to start my Adobe Acrobat but it keeps crashing right after I start it. I dose not even launch properly. I do not why it does that maybe after an update but I do not really remember doing one.

I am using Windows 11 22h2 with Adobe Acrobat 64-bit 22.003.20258.

    This topic has been closed for replies.

    6 replies

    N
    Nicholas26573636muwo
    Participant
    October 24, 2022

    I have the same problem, since upgrading to 22h2 on Windows 11 Adobe consataly crashes. I have tried the uninstall route, it will work after a reboot but then after a few min it crashes and im unable to launch it again. We have rolled out Win11 22h2 to a few users and they are all having the same issue. We can use edge to open PDF's without any issue. 

     

    N
    Nicholas26573636muwo
    Participant
    October 26, 2022

    It would seem that after upgrading to version released on the 22nd of Oct, my crashes have stopped. 

    22.003.20263 Optional update, Oct 22, 2022 (Windows Only) — Acrobat-Acrobat Reader Release Notes (adobe.com)

     

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 21, 2022

    To everyone with this issue,

     

    See if the solution offered in the topic linked below helps in any way:

     

    A
    Amin266028547chqAuthor
    Participant
    October 21, 2022

    thxx, but thats not it

      L
      LostInTheForest
      Participant
      October 16, 2022

      This also happened to me.  I could not access the 'combined files' feature. I am a bit annoyed for I am paying for this software, and I am not a software wizard to go and make a lot of programme changes as Vineet suggested.  Not my job. However, it appears my problem got solved by downloading the Adobe Acrobat Desktop App from https://acrobat.adobe.com/link/home/, by login into your own account. These crashes definitely started between the 29th Sept and the 14th October, for within this period I did not use my computer. Good luck.

      R
      ROGER26604186rm6p
      Participating Frequently
      October 14, 2022

      Adobe Acrobat Pro 2020: 8 of our business Windows 10 enterprise PCs have seized up in the past 5 days.

      Old reliable users who never had issues and even a couple of new users with the latest version from 10/11/22.

      A Repair does nothing. Removed app; Restarted PC; Reinstalled on 8 PCs--one of them had the issue happen again!!

      I am waiting for Monday morning to see if there are any repeats.  There was a Windows 10 update before the issue on at least one of the problem PCs.

      R
      ROGER26604186rm6p
      Participating Frequently
      October 21, 2022

      It could be that the "Adobe Genuine service" has caused the issue with a dozen of our enterprise PCs. ~12 of 60.

      I now remove this app, then remove Adobe Acrobat Pro 2020 and Restart the PC.

      When I reinstall Acrobat, at the screen where you enter the license key, there is a checkbox regarding the Genuine service. I Uncheck it and Adobe installs without the companion genuine service app.  Mon thru Thursday were terrible as some users had to go thru this process 3 or 4 times. It is quieter today as at least 9 PCs are no longer running Genuine service.  Waiting to see if there are any more user issues...

       

      R
      ROGER26604186rm6p
      Participating Frequently
      October 28, 2022

      All of my PCs are Windows 10.  Most are probably 21H2 with full updates. I will keep track of any other PCs that I have to subsequently fix.


      Task Manager shows approximately 15% CPU useage for Adobe Acrobat when it seizes up. We have to 'End task'. Remove/Restart PC/Reinstall. Multiple PCs have had this done 3-6 times.

       

      C
      ChiiAnn
      Participant
      October 14, 2022

      I have this problem too. Seems to me it started with the update released on Oct 11th.

        A
        Amin266028547chqAuthor
        Participant
        October 14, 2022

        I have also uninstalled it and installed it again but it did not change anything ;(

          V
          Adobe Employee
          Vineet Chauhan17338659
          Adobe Employee
          October 16, 2022

          Hi,

           

          I am Vineet from Acrobat Engineering Team. We will need the crash logs from your machine to analyze the issue. Please follow the below to generate the crash logs: Press 'Start' key and search for 'cmd'. Launch the Command Prompt in admin i.e. 'Run as Administrator' mode. Run these four commands in a one-by-one manner:

           

          REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"

          REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"

          REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040

          REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

           

          Retry the scenario where Acrobat crashes. Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter You will see .dmp file generated file recently. Please share that dump with us. Note it will be a large file. You may upload the logs to Adobe Send and share the link with us via email (Forum Private message *): How to share a file using Adobe Document Cloud

           

          Regards,

          Vineet

          Acrobat Engineering Team

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices