Participant

Answered

annoying "Collect secure e-signatures fast" screen

Forum|Forum|5 years ago
June 16, 2020
6 replies
6011 views

I frequently get a splash screen on Acrobat DC with a heading of "Collect secure e-signatures fast". How can I disable that screen so I never see it again?

Security digital signatures and esignatures

Correct answer Simon29557669ircr

I found this fix on another post and it worked for me: https://community.adobe.com/t5/acrobat-discussions/adobe-e-sign-popup/m-p/11211627

Stinger309

Participating Frequently

4 years later.. same thing happens again.

Hcampbe7

Participant

The most annoying pop up ever

Amal.

Community Manager

Hi there

Please go to Preferences (Ctrl,Cmd+K) > General > Under Messages from Adobe, Uncheck 'Show me messages when i launch Adobe Acrobat' > Click OK and reboot the application and check

Regards

Amal

G

Grant29242283ivkc

Participant

Why hasn't this been fixed yet??!!!

S

Simon29557669ircrCorrect answer

Participant

I found this fix on another post and it worked for me: https://community.adobe.com/t5/acrobat-discussions/adobe-e-sign-popup/m-p/11211627

M

Mattjbr2

Participant

2 years later and this shiz is still here.

I

igordugonjic

Known Participant

Not only it's annoying it also stop my acrobat for a 20 seconds until it, I guess, check something on the computer or internet. I have to wait every time I open ANY PDF, does Adobe realise how annoying is that? In a professional piece of commercial software...

Amal.

Community Manager

Hi there

Hope you are doing well and sorry to hear that.

Please try the steps shared above and see if that works for you.

Also please share the version of the OS and the application you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for Updates and reboot the computer.

Also, a small video recording of the issue would be very helpful.

Regrds

Amal

A

AbobeVIPUser

Participant

I'm going to kick this thread... because I also have this issue and this:

is annoying as #%$@.

This occurs on a clean install under Windows 11 21H2. Acrobat DC version:

How do your customers turn off this annoying nag without editing their registry?

I manage over 100 desktops using this platform and I am NOT going to be forced to do regedits to remove crap some clown in Adobe Marketing thought was a "great idea".

If you don't have a UI fix, then please push this up the stack to product development and advise their response.

Thank you

S

Sagor hossan

Participant

Ok

Amal.

Community Manager

Hi lwslaugh

We are sorry for the trouble. As described you are getting the pop up for collecting e-signatures while opening the PDF and wants to disable it

Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try to open a different PDF file and check.

What is the workflow/steps you are doing to open the file? Are you opening it in a web browser or Adobe Acrobat/Reader DC?

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC
Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

Also, please share the screenshot of the issue for a better understanding.

You may also try to reset the preferences to default and see if that works for you. For more information about how to reset the prefrences, please refer to the help article How to reset Acrobat Preference settings to defaul... - Adobe Support Community - 4792082

Let us know how it goes

Regards

Amal

blainc94836437

Participant

i have this issue as well..

happens with every pdf i open

i open pdfs from explorer window with adobe acrobat pro DC.. latest version (20.009.20067)

A

acrobatuser12354

Participant

Hi there

thanks for sharing the screenshot of the issue, you are getting the popup/flash window everytime you open a PDF/Reader.

The First Time Experience (FTE) feature displays help content and tips when the application is started.

Assuming you are using a Windows machine, to disable FTE, set the registry value :

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bToggleFTE"=dword:00000001

Open registry through Run command i.e. type regedit in Run and click ok.

1. Navigate to the Registry location: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown.

2. Highlight FeatureLockDown.

3. In the right window, right click in the Blank space and choose New > DWORD (32 bit) Value.

4. Enter the value bToggleFTE

5. Highlight the Registry value i.e. bToggleFTE > Right click and choose Modify.

6. Enter Value Data as 1 and click Ok.

Reboot the computer and launch the Reader.

Please keep us posted with the results.

Regards,

Amal

????? I pay $25/month for this piece of software and the best solution to keeping the same pop-up from appearing over and over again is a REGISTRY EDIT????? Adobe, you need to get your act together. This is crap.

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