Received error when I tryed to cancel plan, still got charged.

[reg_3429]

Hi all, I signed up for a free trial a while back for adobe acrobat. I tryed to cancel it multiple times before it renewed since I really didnt use it much or need it, however I kept recieving errors and it wouldn't cancel. I now have been charged for it and I need to get a refund, how should I proceed?

[creative explorer]

@reg_3429 did you buy this on your computer or mobile device? The reason I ask is that your subscription is limited to Apple or Google.. Also, Adobe cannot manage or upgrade these mobile-only subscriptions because billing is handled by Apple or Google.

If you bought through adobe.com, then you need to cancel it through your account. Granted, you may be charged for a cancellation fee as well. Be sure to review the terms shown during cancellation. 

Cancel Adobe trial or subscription

Understand Adobe's subscription terms and refund policies 

[reg_3429]

I signed up for the free trial on my computer through the website. I have since been able to cancel it, but it already charged me around 1-2 months worth of the premium subscription because I wasn't able to cancel it earlier. Based on the information you've kindly provided, how do I request a refund for the money I was charged as I wasn't able to cancel the trial due to some glitch.

[kglad]

did you cancel within 2 weeks of starting your trial?  if you were unable to and it's been a few more days, an employee may be able to help.

[reg_3429]

I'm sure I tryed to cancel it before it renewed but I was unable to, how do get in touch with agent? Thank you for the help.

did you cancel within 2 weeks of starting your trial?  if you were unable to and it's been a few more days, an employee may be able to help.

By @kglad

did you cancel within 2 weeks of starting your trial?  if you were unable to and it's been a few more days, an employee may be able to help.

By @kglad

did you cancel within 2 weeks of starting your trial?  if you were unable to and it's been a few more days, an employee may be able to help.

By @kglad

[kglad]

an employee will need to tell you that.

[reg_3429]

How can I contact an agent?

[kglad]

@Shivangi_Gupta