the file full trust notifier.exe is not marked for installation

Forum|Forum|5 years ago
April 7, 2020
2 replies
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I keep getting this error "The File 'FullTrustNotifier.exe' is not marked for installation

I recently got a new computer and used a PC transfer to transfer all my files and apps from the old to the new. When i tried open up Adobe Acrobat Reader for the first time it said something about this FullTrustNotifier. I then tried to uninstall but then i got this message that it was not marked for installation. I got the advise to delete the folder and install again, so i did that but all it got me was that now i can't even open acrobat reader.

I then tried google it, used various PC Cleaners to get rid of the file, nothing happened, it still sits in my list of programs. I have deleted the Notification manager but could not find the HKEY file so i could delete that. I have tried the CC Cleaner tool, but still its on my list of programs.

I cannot install a new version, because it can still detect the old version.

What can i do now? What haven't i tried?

General troubleshooting

This topic has been closed for replies.

ls_rbls

Community Expert

Hi I have to make a correction to one statement that I made last night.

There is a fulltrustnotifier.exe for Adobe Reader in this path:

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

And for Adobe Acrobat is found here:

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat

You may need to double-check if this file exists in these paths in your new computer.

If I understood your post correctly you mentioned that you deleted the FullTrustNotifier.exe?

If this is the case, I would definitely recommend to stop experimenting with the registry and other important system folders.

I think it would be easier if you disconnect your PC from the Internet, restart your PC and boot in Safe Mode. Once the system is up, see if you can open Adobe Reader DC and actually be able to go to Help menu and select "Repair Installation".

If you're not able to open Acrobat Reader DC, you can still perform a repair of the original installation.

To do so, go to this folder: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Setup Files

If for some reason you're not able to see the installation files here, then you can also perform the repair from the Control Panel --->>> Control Panel\Programs\Programs and Features ---> Uninstall or change a Program. If you see your Adobe Reader listed there, click on it once to select, then on click "Change" (not Uninstall). This will also perform a repair.

Here is additional guidance of interest:

I said that this executable was exclusive of Adobe Acrobat Pro which is not true. In my computer is a different problem because I have both products installed. So, while the

H

Heidi_RetioAuthor

Participant

Thank you for your replies.

I have deleted the whole adobe folder, because i was told that this would fix the problem. But all its done is to give me more problems because all the solutions i have found i still needed this folder.

You are also telling me to go to the folder.

I am not able to open acrobat reader because the program does not exist on my computer except when i go to remove programs in the controlpanel, then its there. That is the only adobe i can find on my computer.

ls_rbls

Community Expert

The fact that you have Adobe Reader in the control panel listed as an installed program is enough proof that it is still in your computer.

Because the program wasn't uninstalled properly, and the PC transfer was also done incorrectly, you messed up the whole thing by following inappropriate guidance or not taking the necessary time to understand how to do it.

The more I read your original post the more I can tell you are completely lost.

I'm really sorry that this happened but you can't expect that Adobe Acrobat or Reader will work in a new computer if you didn't take the time to uninstall it FIRST from the old computer and THEN install a new version of Reader or Acrobat in the new computer.

A PC transfer of data from one computer to another is not the same.

So, You have a few options left:

Download and install not the new version but the same old version of Adobe Acrobat Reader in the new computer. Do you remember which version was this? If not, go here https://get.adobe.com/reader/enterprise/ or here ftp://ftp.adobe.com/pub/adobe/ Sometimes is necessary to install the old software in order to be able to uninstall it correctly from a computer.

Note that you've also failed to mention what operating systems are you dealing with. What is in the old computer using? And what is in the new computer? Most imoprtantly, what was the PC Transfer software that you used? I suspect you may have to contact their technical support. Whatever you did has nothing to do with Adobe nor the Acrobat product that you're trying to troubleshoot.

Last, if you were using any subscriptions of other Adobe products in the old computer, and Adobe Acrobat was part of that subscription, you will need to run the CC Cleaner Tool in addition to running the Adobe Acrobat and Reader Cleaner and Repair tool again

Only when all of these attempts fail, you will need to refer to my first answer in this conversation, learn how delete everything from command line.

But honestly, if you still have the old computer around with the old data, the easiest way to work this is to perform a clean install of Windows in the new computer, then download and install Adobe Acrobat Reader DC , and last, restore ONLY a backup of user data from the old computer.

DO NOT restore a backup of system files and program files from the old computer to the new computer.

Obviously, this is not how it's done.