Copy link to clipboard
Copied
Unable to delete a signature in the drop down so that I can add a new one. The delete box is grayed out and won't respond.
[Title Edited By Moderator]
Dear all,
I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list.
Then I did this:
1. Close Adobe Reader application
2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security
3. Rename the below files
reader_fss_signature_initials into XXXreader_fss_signature_initials
reader_fss_signature_initiali into XXXreader_fss_signature_initiali
reader_fss_signature_initialk into XXXreader_fss_signature_initialk
4.
Copy link to clipboard
Copied
That would work if the minus icon was not disable, which is the real problem in this thread...
Copy link to clipboard
Copied
Hi Linda
We are sorry to hear that. Please try to repair the installation from the help menu (Win Only) and reboot the computer once.
You may also try to reset the Acrobat preference as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
Also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.
Regards
Amal
Copy link to clipboard
Copied
This program is a steaming pile of garbage. It would be so incredibly easy for Adobe to let you save multiple signatures but instead we get this crap. The minus button doesn't do anything, and I don't want to hear any BS about reinstalling or going into directories to make a change that should take ONE BUTTON to do. What a waste of money.
Copy link to clipboard
Copied
We are sorry to hear that. Have you tried to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there?
Regards
Amal
Copy link to clipboard
Copied
Hello. Have you tried to long-click the 'minus' button?
Copy link to clipboard
Copied
This is the dumbest work around ever needed. Adobe. Fix this. Peope have been begging for year.
Everyone - Go into the online version of Adobe, go to settings, e-sign settings, edit settings, my preferences, my signature
What a waste of money for such a critical service. You have so many redic promotions on signing, but make it so difficult...
Copy link to clipboard
Copied
I tried to long-click the 'minus' button and it worked.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Couldn't agree more.
Adobe Acrobat = Horrible clunky piece of 32 bit software.
Patch on top of patch on top of patch, with zero commitment from Adobe to rectify...
Copy link to clipboard
Copied
Have Adobe support completely remove their profile -Don't let them tell you to create a new one yourself - This happened to me on both my office PC and my home laptop - I could login with creds from my manager and it worked fine on both systems - They didn't say what they did, but after 10 minutes of saying it is a known issue, everthing worked. Can now go to sign yourself and add and remove signatures when I couldn't before.