Unable to change signature in the Fill & Sign Tool drop down list using Acrobat Pro DC

[bkpage7]

Unable to delete a signature in the drop down so that I can add a new one. The delete box is grayed out and won't respond.

[Title Edited By Moderator]

[Linda 22751752h8eb]

That would work if the minus icon was not disable, which is the real problem in this thread...

[Amal.]

Hi Linda

We are sorry to hear that. Please try to repair the installation from the help menu (Win Only) and reboot the computer once.

You may also try to reset the Acrobat preference as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

Also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Regards

Amal

[defaultbc8v3a1k07u7]

This program is a steaming pile of garbage. It would be so incredibly easy for Adobe to let you save multiple signatures but instead we get this crap. The minus button doesn't do anything, and I don't want to hear any BS about reinstalling or going into directories to make a change that should take ONE BUTTON to do. What a waste of money.

[Amal.]

Hi @defaultbc8v3a1k07u7 

We are sorry to hear that. Have you tried to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there?

Regards

Amal

[Hello Kimmy]

Hello. Have you tried to long-click the 'minus' button? 

[Taylor Leslie266389161fsi]

This is the dumbest work around ever needed. Adobe. Fix this. Peope have been begging for year.

Everyone - Go into the online version of Adobe, go to settings, e-sign settings, edit settings, my preferences, my signature

What a waste of money for such a critical service. You have so many redic promotions on signing, but make it so difficult...

[Hello Kimmy]

I tried to long-click the 'minus' button and it worked.

[Kemah Fire Department]

I believe something to this effect may have been what was done to get it to work correctly at the time.

However, I was lucky enough to obtain a new office computer and all works perfectly now - admittedly I know this is not helpful information for anyone suffering through the same issue.

Thank you for the help and reply,

Robert
Fire Chief, Kemah Fire Department
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[IntSol]

Couldn't agree more.
Adobe Acrobat = Horrible clunky piece of 32 bit software.
Patch on top of patch on top of patch, with zero commitment from Adobe to rectify...

[Kristy28085461dty2]

Have Adobe support completely remove their profile -Don't let them tell you to create a new one yourself - This happened to me on both my office PC and my home laptop - I could login with creds from my manager and it worked fine on both systems - They didn't say what they did, but after 10 minutes of saying it is a known issue, everthing worked. Can now go to sign yourself and add and remove signatures when I couldn't before.

[Cindy296210763w4s]

Isn't it amazing that we are all paying Adobe an ongoing monthly fee these days and they can't even do a simple signature fix in 2023? There are free PDF options out there that can do signatures with no issues. I'd like to think Adobe is completely abysmal but, they are making millions. Can't help but just sit back and laugh at this situation.

[RYAN22234248bkdb]

I am on a Mac using Adobe Acrobat and also having trouble changing the signature.  I have the most updated version using Creative Cloud which I pay a lot of money for.  This problem started several months ago suddenly, where when I click the minus button next signature... nothing happens.  It used to delete when I clicked it many times but now that does not work either.  I have removed the application and reinstalled and it works for like a day or two and then stops.  This happens not just on one computer but now two separate devices I use (home and work).  It definitely seems to be a problem in the application.  I am tired of reinstalling the app every other day.  Is there a workaround for Macs and why did this start happening suddenly?  Can you just go back to old application?  This is the most important feature and why I use Acrobat.  Please help or I will have to discontinue and pay for another program.  Thanks.

[Amal.]

Hi @RYAN22234248bkdb 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2017X installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal