Unable to change signature in the Fill & Sign Tool drop down list using Acrobat Pro DC

Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Unable to delete a signature in the drop down so that I can add a new one. The delete box is grayed out and won't respond.

 

invoice.JPG

 

[Title Edited By Moderator]

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Edit and convert PDFs , Security digital signatures and esignatures

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correct answers 1 Correct answer

New Here , Jun 09, 2020 Jun 09, 2020

Dear all,

 

I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list.

 

Then I did this:
1. Close Adobe Reader application
2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security
3. Rename the below files
    reader_fss_signature_initials into XXXreader_fss_signature_initials
    reader_fss_signature_initiali into XXXreader_fss_signature_initiali
    reader_fss_signature_initialk into XXXreader_fss_signature_initialk
4.

...

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New Here ,
Feb 17, 2022 Feb 17, 2022

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That would work if the minus icon was not disable, which is the real problem in this thread...

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Adobe Employee ,
Feb 18, 2022 Feb 18, 2022

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Hi Linda

 

We are sorry to hear that. Please try to repair the installation from the help menu (Win Only) and reboot the computer once.

You may also try to reset the Acrobat preference as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Sep 27, 2022 Sep 27, 2022

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This program is a steaming pile of garbage. It would be so incredibly easy for Adobe to let you save multiple signatures but instead we get this crap. The minus button doesn't do anything, and I don't want to hear any BS about reinstalling or going into directories to make a change that should take ONE BUTTON to do. What a waste of money.

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Adobe Employee ,
Sep 29, 2022 Sep 29, 2022

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Hi @defaultbc8v3a1k07u7 

 

We are sorry to hear that. Have you tried to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there?

 

Regards

Amal

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