Adobe Acrobat Reader DC has stopped working

[peterc68281388]

Shortly after I launch acrobat reader dc or open a pdf file with acrobat reader dc the program halts and I get a message saying:

"Adobe Acrobat Reader DC has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The program never closes and I have to hit close program to exit.

I am running Windows 10 and until recently did not have this problem. I ran troubleshooting program compatibility, but that did not resolve issue.

I tried uninstalling and reinstalling - did nothing - same problem.

I downloaded adobe acrobat reader dc cleaner tool and used it to clean both acrobat and reader.

Rebooted and downloaded program from adobe.

Same problem once installed.

I have also associated all pdf files with adobe acrobat reader dc for opening, etc.

Any suggestions or solutions?

[johnb41024281]

I am conflicted.  The ol' IT pro in me says wait until it's proven.  The tinkerer in me says try it now. 

I'm going to follow these forums for about three months.  If it runs with no problems, I may load it back in.  In the meantime, Foxit meets all my needs.

Kudos to Adobe for fixing it.  Worldwide talent.

[Cavar]

The new version (2015.023.20070) seems to have resolved the issue. We'll let our internal users test it over the next few days before informing our customers, though.

Any idea when this new version will appear on the general get.adobe.com/reader site so the users don't have to download DC, then perform an upgrade?

[AshuMittal]

Hi Cavar​

Yes, the issue should be resolved with this update. Please do report back in case you observe any problems (there shouldn't be )

The new version will be refreshed on get.adobe.com/reader in the next day or two, please stay tuned!

Thanks,

-ashu

[AshuMittal]

Hi Cavar​

To confirm, latest builds are now available via Adobe Acrobat Reader DC Install for all versions (get.adobe.com/reader) as well.

Thanks,-ashu

[pavelsvejbar]

Hi Ashumittal

the new update didn't work for me . I still have "Adobe Reader stopped working" message.

It also says "Checking signatures .... " and then it freezes.

I really don't know what to do now .....

[AshuMittal]

Hi pavelsvejbar​

Can you please share your app version (from Help > About box). Please also post a screenshot of the "Checking signatures" dialog you mentioned.

Thanks,

-ashu

[pavelsvejbar]

I have DC 20070. Same behavior is in Adobe Reader 11.0.0.18 -> newers

It started in January ( same update that caused slow opening ).

Now we cannot use company pdf forms because we cannot sign them.

I desperately waiting for update that would solve this.

Please I really need help ..... it's been quite time  .... and still nothing

[johnb41024281]

I suggest sending a forum private message to adamv14014856 .  I get the impression he has something to do with the development effort. Just an impression, but the message would hurt nothing, and may help.

[shaguftas6892493]

Hi pavelsvejbar,

Can you please provide us the crash dump (@ shaguft@adobe.com) to help us resolve the issue.

Steps to generate crash logs are as follows:

1. Download and extract crash.zip from https://files.acrobat.com/a/preview/5807a0b1-4d45-4018-b576-4baddfd91aee

2. Remove .txt from the name in Crashdump.bat.txt and Reg_remove.bat.txt

3. Right click on the Crashdump.bat script

4. Choose "Run As Administrator"

5. Click OK if UAC prompt appears

Once this setup is done crash dump will be generated at %LOCALAPPDATA%\CrashDumps folder for any application crash.

Please note once this WER crash dump is enabled the application would take longer to go away after the crash.

Note: To disable crash dump generation, download and run the Reg_remove.bat script. (Run it as admin)

Thanks,

Shagufta

[pavelsvejbar]

Hi Shagufta,

how will I enclose an attachement ?

[jennc39866814]

Should Acrobat DC really be 4.83 GB????? Larger than all design software combine??

[dmuscanto]

This has corrected the issue with Adobe hanging in SAP.

Thanks for finally resolving the issue.

[milesbic]

I have (Windows 10) Version 15.023.20070, and the issue is still present.

[shaguftas6892493]

Hi milesbic,

Can you please tell us something more about the issue/ workflow at ( shaguft@adobe.com) you are facing.

With 15.023.20070, the delay on close issue should be resolved.

Thanks,

Shagufta

[pavelsvejbar]

Hi Shagufta,

any results from the CrashDump I have sent you??

Let me know .... it is very urgent ......it's been weeks and no solution so far

[shaguftas6892493]

Hi pavelsvejbar,

I'm afraid I haven't received any email from you.

Can you please share the crash dump at shaguft@adobe.com or just share your email Id and we communicate overmail.

Thanks,

Shagufta

[SchlumpMX]

I had this problem and then the update fixed the problem.  It has now returned again.Screen shot below. 

It appears to be when I edit a document and attempt to save it again.

[SchlumpMX]

Left off version,

Windows 7  Version 6.1.7601 Service pack 1 Build 7601

[SchlumpMX]

An interesting note.  I just signed a document and saved it and it worked.  It appears that the failure only occurs upon editing and then attempting to save the document.

[shaguftas6892493]

Hi,

As discussed over mail, can you please help with the steps to reproduce the issue and crash dump.

Thanks,

Shagufta

[pavelsvejbar]

Hi,

here is the link  with crash dump ...

Shared Files - Acrobat.com

[Guest]

You can also find older DC-versions via the ftp-links below, taken from an earlier post from Palue67 February 13th.2017.

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/

or

ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2015/

[Guest]

Robert, thank you so much for the advice to fix the issue!!! Just make sure you hit apply after you uncheck Windows 7 or it won't work. Thank you again!!!

[JainAjay]

Hello All,

We acknowledge the issue and the team is actively working on the resolution. We will keep you posted as we make progress on this case.

Thanks

Aj

[Guest]

Any resolutions yet? This is slowly affecting our whole company. We have stitched to MS edge in the meantime.