Changing the font in the fill and sign function

[michalowr]

When filling in the document, the program uses a font with the Greek alphabet, only when I use a Polish diacritic mark, the font changes to the correct one. Please help me because I have already searched half of the internet. 

Adobe Reader DC 2021.005.20048

Windows 10 x64

[Amal. · Accepted solution]

Hi Michalowr

Hope you are doing well and sorry for the trouble.

This issue has been fixed in the optional update version 21.05.20054. Please download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once after updating the application and check.

Regards

Amal

[michalowr]

Thank You very much, installing the update solved the problem.

[TNo]

Similar but not such "spectacular" effect can still be reproduced in current Reader version (2021.007.20099).

The sans-serif font (Arial?) is used by default.

But when I insert Polish special character (e.g. ąćęłńóśśżź) the font changes to serif (Times?)

Since there is no option to change the font-face of filled fields the form looks weird with some fields with sans-serif and some fields with serif fonts.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the Version of the OS you are using? Also please share the small video recording of the issue so that we can check it at our end.

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Amal

[TNo]

Thank You for quick response.

• I'm using Windows 10 Pro 21H1 (build: 19043.1320)
• I'm using Adobe Reade using account with full admin rights (even with UAC disabled)

Please find attached the small video recording of the issue.

It demonstrates the change from "sans-serif" to "serif" and from "fixed-with" to "serif" also.

Kind regards, TNO.

[Amal.]

Hi there

Thank you for sharing the video recording. Would you mind collecting the Adobe CC logs as described here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and procmo logs as described here - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share then via document cloud. https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[TNo]

Here You are.

All files: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:4bf74e67-974c-4dd4-8f06-a9f9c38d3d0d

Password: adobe

Regards

[Amal.]

Hi there

Thannk you for sharing the details. We have reported this issue to our engineering team, we will share the update once we hear anyting from them.

Regards

Amal

[Amal.]

Hi there

Also, please share the sample PDF file so that we can check it at our end.

Regards

Amal

[TNo]

Hi,

Please find attached sample PDF file.

In my opinion it is not file dependent. I've checked different files and different compyters with the same result.

Regards, TNO.

[Amal.]

Hi there

Thanks for sharing the PDF.

We will keep you updated.

Regards

Amal

[michalowr]

In the 2022.001.20117 x64 version, the problem still exists, do you know when it will be solved? This issue makes the document look unprofessional.

Regards

michalowr

 

[Grzegorz_]

In version 2023.003.20201 this is still a problem, as described in previous messages.

[mártonb12075452]

Same here using Hungarian special characters like 'ő' and 'ű'. Default font is sans-serif, then it switches to serif when I type a Hungarian character. Also, font size is randomized for each field. My forms look like they were filled by a child who can't use the computer at all.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

Regards

Amal

[michalowr]

In the 2022.002.20191 x64 version, the problem still exists. Are you planning to fix it?

Regards

michalowr

[brandybl0ndy]

That update doesn't allow you to change the font within the fill & sign tool, best I can tell no way to do this and if you use the fill & sign tool you will be stuck with the font they built in for the tool. 

[Daniel35543522c4hd]

Such a simple problem and its still not fixed...

[TNo]

True, new look & feel, but fill & sign tool still not fixed.

[Amal.]

Hi there

Hope you are doing well.

Have you started experiencing this issue recently?

What is the version of the OS and  Acrobat DC you are using?

To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20533 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

If it still doesn't work , Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage of your choice. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[stylish_ocean0881]

No, they have started experiencing it at least 3 years ago, when you asked them about all these logs, recordings and examples, which supposed to be "reported to engineering team". After 3 years you are asking for the same things. It wasn't fixed with all that data during these years, so what another logs and recordings are going to change? Clearly program is using different font when special, regional characters are used, because main font is adjusted for English. Logs from Poland, Hungary and every other country are going to give you the same results.

Let us change font, so we can adjust it to our languages or find some other solution, because it looks ridiculous, when filling document my name has a different font than my surname.