Adobe Acrobat Premium

[Bonnie1812]

I can see this question has been asked before: I pay a monthly subscription for Adobe Acrobat Premium (Edit & Create), however whenevr I go to use this to edit a PDF document I am asked to subscribe.. When I subscribe, it tells me I am already subscribed and then begins to 'activate' subscription however, as with a previous inquiry over same, it the screen remains 'processing' indefinitely.  I have been subscribing for a long time now @ $18.69 per month but have not yet been able to use the features?  Do I unsubscribe and subscribe to a different Adobe Edit & Create Software?  Thank you, Bonnie1812

[jane-e · Accepted solution]

I found the FAQs with instructions for subscribing, cancelling, etc.

https://helpx.adobe.com/acrobat/mobile-app-faq.html

Having a subscription to Acrobat DC (Standard or Pro or Enterprise) will give you the Premium features in Acrobat for Mobile, but not vice versa. If you only have the free Reader, you need to purchase Reader Premium (in-app) or Export PDF or PDF Pack.

The FAQs are worth reading, and should probably be in Resources > FAQs at the top of the forum.

Tagging @AnandSri and @AkanchhaS  and @Ria Tagra to see if the FAQ link can be pinned?

~ Jane

[C24428928ox7a]

ALL of the above applies to me now years later in June 2022, too,  Adobe you have ripped me off.  Apple you have ripped me off.  Why am I not surprised?  [Abuse removed]  

I am reporting this to every consumer agency I can think of and my state attorney general's office.  You take my money and never provide any detail on what the program actually provides, never provide instructions, never disclose that the program can't be used on a laptop which is MOBILE.  

Adobe used to be a decent company, but youve gone the Bill Gates route [Abuse removed], producing over-complicated impossible to use programs with no documentation, no easy way of accessing, etc.  Creating multiple programs with almost the same name and no easy way (how about a list with details of each program?) is a sure sign of fraud.  

[Abuse removed by moderator. Keep your language civil.]

[jane-e]

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@C24428928ox7a wrote:

ALL of the above applies to me now years later in June 2022, too, 

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Acrobat Reader and Acrobat Reader for Mobile are both free. One is for mobile devices; one is for desktops.

https://www.adobe.com/acrobat/mobile/acrobat-reader.html

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... never disclose that the program can't be used on a laptop which is MOBILE.   

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I selected "MOBILE" in your post and clicked "Look Up", which brought me to this definition from Wikipedia. 

So we can better assist, please tell us:

• what (exactly) you purchased
• what you meant to purchase — or install
• who you purchased from (i.e., Adobe, Apple Store, Google Play) 
• what you have done to try to get a refund
• how long ago you purchased
• what kind of plan you purchased (i.e., monthly, annual)
• if you are cancelling in the middle of an annual contract
• where you want to install the app (iPad, iPhone, Android phone, macOS, Windows)

Jane

Forum volunteer

[defaultotdjo8hkep54]

Yes, there's definitely some fraud vibes going on, I wouldn't go as far as
calling them the 'agency of the devil' etc but I hear you and understand
you feeling that way. It's the unclear description of what you are
purchasing, the fact they don't do anything about your double-ups and take
your money, the Apple component to really rip us off twice, and yeah, just
this murky mess when it comes to people like me that aren't tech-savvy and
I was new to a small business where it's reliant on graphic creative apps
and every cent counted. So months went by where I was paying more than
double of what I should've been doing with individual subscriptions, and
inadvertently found a package deal with what should be available and CLEAR
from the start. It's hugely frustrating and disgusting that they couldn't
care less about consumers and all about the money.

[archaeolass]

Sameproblem

Same problem here! What's going on? I sign in, I know paid up, then I'm told to subscribe again?

[J26365837a21n]

I'm in the same situation as everyone else.Was there a solution to this.Is the Adobe Acrobat Premium a legitimate product and if so why can't the premium features be used on my iOS device?

[Krutikka D]

Hello @J26365837a21n 

I hope you're doing great, and sorry for the issue you're experiencing.

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

Kindly login with the email ID you used while purchasing the subscription.

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot or video of the workflow you're doing.

Hoping to hear from you soon.

Regards,

Krutikka