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Hi,
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Hi Souvik,
I installed com.adobe.reader_22.11.0.24919-1923124919_minAPI24(arm64-v8a,armeabi-v7a,x86,x86_64)(nodpi)_apkmirror.com.apk
and it worked fine.
I discovered your reply today, and using android "info about application" (sorry, translating from french android) #1 I deleted the cache, #2 I deleted the data, #3 uninstalled the app. #4 reinstalled the app. from Google Play, version 23.1.2.25728.
It works fine now ! I don't know if Adobe implemented a fix since 23.1.1.25723 or if something was messed up in local app. data and/or cache… Sorry for the inconvenience if local app. data/cache were the root cause of all this.
Thanks and keep going, this is a great app. (and Adobe Photo Scan too !).
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Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.
I followed the steps you shared for the workflow, but it worked fine. Would you mind sharing a screen recording of the scenario happening for a better understanding?
Also, a sample file to reproduce the issue would be great.
While you share so, you might try clearing the cache files for the application. Go to Settings-> Apps-> Acrobat-> Storage-> Clear Cache on the bottom right of the window.
Look forward to hearing from you.
-Souvik.
Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.
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Hi Souvik,
I installed com.adobe.reader_22.11.0.24919-1923124919_minAPI24(arm64-v8a,armeabi-v7a,x86,x86_64)(nodpi)_apkmirror.com.apk
and it worked fine.
I discovered your reply today, and using android "info about application" (sorry, translating from french android) #1 I deleted the cache, #2 I deleted the data, #3 uninstalled the app. #4 reinstalled the app. from Google Play, version 23.1.2.25728.
It works fine now ! I don't know if Adobe implemented a fix since 23.1.1.25723 or if something was messed up in local app. data and/or cache… Sorry for the inconvenience if local app. data/cache were the root cause of all this.
Thanks and keep going, this is a great app. (and Adobe Photo Scan too !).
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Thank you for letting us know that it worked.
Would you mind marking the answer correct for more visibility to other users with the same issues?
Thanks,
Souvik.
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Hi Souvik!
I'm experiencing exactly the same issue as Vincent.
I Tryed to delete cache and data, reinstalled the app from Google Play Store and it not worked.
I noticed that when I use the Page Continuous at display options, the search works fine, but when I use another display option, like Single Page, the issue comes up again.
I'm using Galaxy Tab S7 FE. Android 13.
Could you help me?
Thanks!
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Thank you for writing in.
Would you mind sharing a screen recording of what you see? This would help us understand better and share it with the team for further investigation.
A sample file would be great to test.
Look forward to hearing from you.
-Souvik
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Shared the issue with the Engineering team, who already have a bug logged.
The fix has been added to the latest release and will be available to download on the store soon if you haven't already.
Hope this helps.
-Souvik.