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rmgconsult
rmgconsult
New Participant
November 4, 2019
Question

Can not read PDF files in cloud using Kindle Fire HD 7 error: The document path is not valid

  • November 4, 2019
  • 4 replies
  • 10770 views

I have been using my Kindle Fire HD 7 to read/edit PDF files in the Document Cloud for years with great pleasure and success.

However, I have a problem now. My files in the Document Cloud are fine. I can read them from my computer. However, when I go to my Kindle Fire HD 7 using the Adobe Reader app (which I have been using successfully for years) I can see a list of all of my files in the Document Cloud. But When I click on a file, it generates a sequence of negative numbers with lots of digits while it says "opening file x". Then it stops and reports the error message "The document path is not valid."

Initially this problem was just for my new files that I added to the cloud. So I uninstalled the app and reinstalled it.

Then I had the same problem for ALL of my Document Cloud files!!

Help!!!

This topic has been closed for replies.

4 replies

ls_rbls
ls_rbls
Adobe Expert
February 29, 2020

Hi,

 

just checking if you were able to resolve your issue.

 

Just today I posted this thread for another user in hopes that it helps. 

 

I forgot to add, however, to  be aware that both methods offered in this thread, like rooting an Android device and/or   enabling "Apps from Unknown Sources" and "Android Debug Bridge (ADB)" gives access to all applications in your device which may compromise all of your data.

 

Make sure that you know what you're doing when using these advanced features.

 

A
Anonymous
December 20, 2019

Hey rmconsult, if you're still looking for a solution, I found one. I've also had the same problem with opening PDFs in Adobe Reader on my Kindle since November. Last night I decided to try to root it and switch OS as suggested by ls_rbls. In the process I found an easier solution than switching the entire system.

 

If follow the directions in the link, you can download a workable Adobe Reader from the Google Play store. (And get access to other Google Play Apps.)

 

https://www.lifewire.com/install-google-play-kindle-fire-4570988

 

I hope it helps! 

    ethawyn
    ethawyn
    New Participant
    November 23, 2019

    Hi, I just wanted to say that I've been having the same problem from right around the same date until now. None of the suggestions that have been given so far seem to work. 

    rmgconsult
    rmgconsultAuthor
    New Participant
    November 26, 2019
    The problem is not resolved. I really loved using Adobe Cloud before but
    now I am not using it at all with my Kindle.
    ls_rbls
    ls_rbls
    Adobe Expert
    November 28, 2019

    Thank you very much! I was desperate having exactly the same problem. 

     

    Question is: if I root my kindle fire will kindle reader work anyway, just like before? I'll try to ask it in the video thread too. 


    Sorry for my looong answer, but I hope you can find it somewhat useful.

    ls_rbls
    ls_rbls
    Adobe Expert
    November 5, 2019

    I've seen this before in a desktop computer also.

     

    Seems like the app was trying to find a file in a directory that is not there anymore, or, after an update of the operating system or the app itself the directory paths for certain programs might've changed.

     

    Re-check that Adobe Acrobat mobile is the default pdf handler app and not an Internet browser, like Google Chrome, or any other pdf capable software that was installed.

     

    If it is not the browser, find and delete the offending program.

     

    If that does not work for you, please review Meenakshin's recommendation in the following thread:

     

    https://community.adobe.com/t5/Acrobat-Reader-Mobile/Re-How-to-access-pdf-from-cloud-on-iPad-when-says-quot-document/td-p/10321652 

     

     

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