Can't open PDF from WhatsApp

[ehab elkolaly_1504]

Hello

Recently I can't open a pdf file on WhatsApp (it tells me the file couldn't

be accessed check the location or the network and try again).

Please help to solve this problem.

Regards

[Meenakshi Negi]

Hello,

As you have mentioned above, you are trying to open the PDF from the Whatsapp application.

Do you get the error message in the Whatsapp application while trying to open the PDF or in the Adobe Acrobat Reader window on your mobile?

If the error appears in the Whatsapp window, it is not an Adobe issue. It would be helpful if you can share the screenshot of the error message.

Please make sure that the mobile is connected to the internet and the connection is not intermittent.

Also, check if you get this error message while opening a particular PDF. It can be an issue with the file shared.

You may ask the sender to share the document again.

Also, the document that you receive on Whatsapp gets downloaded on your device. Please check the download folder and see if you can open the PDF from there.

Let us know how it goes.

Regards,

Meenakshi

[maurocecc]

I have the same issue.

[sanju191]

while opening of pdf file in whatsapp through mobile it show error message that " cannot open the file ...

cannot identify the file format

please help me

[Nirbhay5C49]

Hello,

As you have mentioned above, you are trying to open the PDF from the Whatsapp application.

Do you get the error message in the Whatsapp application while trying to open the PDF or in the Adobe Acrobat Reader window on your mobile?

If the error appears in the Whatsapp window, it is not an Adobe issue. It would be helpful if you can share the screenshot of the error message.

Please make sure that the mobile is connected to the internet and the connection is not intermittent.

Also, check if you get this error message while opening a particular PDF. It can be an issue with the file shared.

You may ask the sender to share the document again.

Also, the document that you receive on Whatsapp gets downloaded on your device. Please check the download folder and see if you can open the PDF from there.

Let us know how it goes.

Regards,

Meenakshi

By @Meenakshi Negi

I have a samsung S10 and same problems since a month. This is when person sending is a IOS user. When I forward the exact same pdf to my own iPhone it works. 

[Test Screen Name]

This is happening entirely inside the WhatsApp app. No Adobe software is involved, or can be involved; Adobe cannot fix WhatsApp.

[Jenny5FC6]

I'm having the same problem as you. Does anyone know how to fix it?

[Piyush0D4C]

I m having the same problem. Were u able to fix it?

[Piyush0D4C]

I m having the same problem. Were u able to fix it?

[alexhwn]

Adobe is not going to fix bugs created by WhatsApp, so pdf will remain as cannot open until WhatsApp fixes it.

[Priyanka6C14]

For me, the error occured on a really old phone. Updating the reader doesn't help. What worked for me is I went to the Whatsapp Documents folder, renamed the files to really small names, then opened it from that location. Opening from WA doesn't work. 

[Ria Tagra]

Hi All,

Hope you are doing well. 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

1. Make and model of your device? 
2. Application version? 
      

Try to check for 'More' option after tapping on the share icon. It will show you all the install apps compatible with sharing the scan file.

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 

For Android Adobe Reader Mobile version: 21.4.1

For iOS Adobe Reader Mobile version: 21.05.00

For more help refer to:  
*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria 

[nivedita5C84]

Samsung  note 9 facing  this issue of pdf files not opening  from last few weeks 

[Reuben5E41]

True,

I use Samsung note 9. I'm experiencing this problem

[Reuben5E59]

Hi all,

I had to uninstall and reinstall my Whatsapp. After the reinstall, everything worked perfectly again. I hope this helps.

R.

[Renato5CE2]

I have the same problem. Samsung S10+.

[dev98BC]

+1

Samsung Note 20 Ultra 

Problem started 7-10 days ago

[steve36507068hzfu]

If unable to open a PDF from WhatsApp:

• Check file format compatibility.
• Update WhatsApp to the latest version.
• Restart your device.
• Clear WhatsApp's cache.
• Ensure WhatsApp has storage permission.
• Confirm stable internet connection.
• Try opening the file on another device.

If issue persists, contact sender or use an alternative file-sharing method.

[Mahima17]

I am facing the same issue. Can't open any pdf's file on whatsapp. Help!

Samsung A 50

[Aasiyath5F90]

It happened to me but I just figured out that issue is with dual whatsapp.i tried many ways for a solution .as there is no solution for this I'm using my main whatsapp only.  

[Blissful_dare5DB2]

Same problem here.

The problem appears only on my secondary whatsapp.

No problem on my main whatsapp.

[manoz.bhardwaz]

If u will not rename, then too it will open from there. 

[default2wdheqfsb8r7]

Same issue... But open other application.. Like camscanner.

Kindly adibe team resolve this issue with whatsapp

[Vivekkumar29]

I am also facing the same issue. Even from outlook also. The issue is with Samsung mobiles. Mine is Samsung galaxy m 31.

[defaultqyyabnhwt0vb]

I'm facing the same problem. 3 days now! It's a terrible experience. 

Can someone help on this one? 

I can't even find the folder with whatsapp medias in my gallery.