Change account email address

Report · Sep 19, 2021

I have changed my email address everywhere that i can find in settings. However, when i send a document for electronic signature it is sent from and replied to my old email address.

Report · Sep 20, 2021

Hi

Hope you are doing well.

Thankyou for posting your query here. Could you please confirm few details to understand your issue better.

Make and model of your device?
Application name and version?
Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about

Try to sign in to your Adobe Reader Mobile with your desired Adobe account. For more help check: https://www.adobe.com/devnet-docs/acrobat/android/en/signing.html#sign-a-document

Regards

Ria

Report · Nov 07, 2021

I have the same problem. Sometimes a document I've sent out for signing is returned to my old email address and I can't access the audit report. My email address has been updated everywhere in my account. This is incredibly frustrating. I have a premium subscription.

Report · Nov 07, 2021

Hi @Tahei5C91

Sorry for the inconvinience you are facing. Could you help us with few details here?

1. Make and model of your device?

2. OS version?

3. Please share you Adobe ID via private message.

Your response awaited .

Regards

Ria

Report · Nov 08, 2021

Hi Ria,

1. I have an HP Pavilion Notebook Intel(R) Core(TM) i5-6200U CPU @
2.30GHz 2.40 GHz, 64-bit operating system, x64-based processor
2. Windows 10 Home v20H2
[Personal information removed by moderator]

Sometimes – not all the time – my agreements are sent to my old email
address and I have no idea why.

[Adobe Support Community]
Adobe Support Community

Hi Tahei5C91,
Ria Tagra (Adobe Employee) mentioned you in a post! Join the conversation
below:
________________________________
[Acrobat Reader Mobile
Discussions] Re: Change account
email
address
Hi
@Tahei5C91

Sorry for the inconvinience you are facing. Could you help us with few
details here?
1. Make and model of your device?
2. OS version?
3. Please share you Adobe ID via private message.

Your response awaited .

Regards
Ria
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From: Adobe Support Community Mailer
Sent: Monday, 8 November 2021 8:19 PM
To: Tahei Simpson
Subject: Ria Tagra mentioned you in Adobe Support Community

[Adobe Support Community]
Adobe Support Community

Hi Tahei5C91,

Ria Tagra (Adobe Employee) mentioned you in a post! Join the conversation
below:

________________________________

Report · Nov 08, 2021

Oh that's awesome - I replied by email and had no idea it wasn't private but was attached to this thread, so my Adobe ID is public. If you can remove that, that would be awesome..

Report · Nov 08, 2021

Hi, your personal information has been removed.

For better experience, do not reply to the email notification received in your mailbox. Use the "Reply" button on community response to continue the discussion here.

~Akanchha