Doesn't support full screen in my android phone

[Tarun Muttreja]

It is not supporting full screen in my android phone it cuts from notch does not allow pdf to hide notch and show full screen pdf 

[Harsh Vardhan Pareek]

Hi @Tarun Muttreja 

Would you mind sharing a few details to understand the issue better?

1. Android version?

2. Application version?

3. A screenshot that shows the issues clearly?

4. Did you try it with a different PDF is it doing the same?

Make sure that the app is updated to the latest version.

We are looking forward to hearing back from you.

Thanks,

Harsh

[Tarun Muttreja]

Sir it is the current version i have tried WPS pdf it is not showing same thing means it is showing full screen pdf 

[Harsh Vardhan Pareek]

Could you please share the above details, that will be helpful to understand what could cause such a problem? 

Thanks,

Harsh

[Vladimir27592189bkr1]

I have the same issue. My adobe acrobat used to show documents in full view but after updating it doesn't allow that any more. I went through the phone's setting and I saw that fb app allows text to show full view but adobe doesn't. Any help please? Thank you! 

[S. S]

Hi @Vladimir27592189bkr1,

Sorry to hear that. 

Would you mind sharing a screenshot of the view that you see?

Generally, if you switch to full screen view on Landscape view, there would be some grey areas depending on the aspect ratio of the document to the device screen dimensions.

You may refer to the given link for more information on different view settings: Accessibility — Acrobat for Android Help

Please share the screenshot for better understanding and assistance.

-Souvik.

[Vladimir27592189bkr1]

Ok. Thank you for answering my question.
I also tried kindle, fb and huawei books apps that show full view as adobe
used to before updating few days earlier. The same file didn't have full
view in my drive app that's why I always switched to adobe app.

[S. S]

@Vladimir27592189bkr1 Thank you for the heads-up. 

Would you mind sharing a screenshot of the view that you see so we can investigate further?

Look forward to hearing from you.

-Souvik.

[Vladimir27592189bkr1]

Ok. I'm resnding this in case you didn't receive it earlier. 

[S. S]

Hi @Vladimir27592189bkr1,

Are you referring to the black portion on the top when viewing the PDF? If yes, that is something from the device's settings, not the application's. 

We tried running the same on different devices and got different results. 

Please let us know if there is something else to be seen so we can understand and assist you accordingly.

-Souvik.

[Vladimir27592189bkr1]

Yes, I was referring to the black margin I tried many times to fix it at the device's settings but to no avail. Thanks for your answer anyway.

[Tarun Muttreja]

Here is the screenshot

My android version is 12  and i have tried with many applications (like WPS pdf, Google drive pdf etc) but this happens only with Adobe Acrobat reader 

My Adobe version is 22.12.0.25247

[S. S]

Hi @Tarun Muttreja @Vladimir27592189bkr1,

Let me forward this to the product for their review and get back to you with the response.

-Souvik

[S. S]

Hi @Tarun Muttreja @Vladimir27592189bkr1,

We have taken this as a consideration to accomodate the complete screen as reading space. This will be implemented in the upcoming updates.

We thank you for your kind understanding and patience.

-Souvik.